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“Great Customer Service”

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Days Inn And Suites Downtown Gatlinburg Parkway
Ranked #71 of 77 Hotels in Gatlinburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Customer Service”
Reviewed 16 August 2014

The decor may be a little outdated but the service more than makes up for that! My trip took place on one of the busiest weekends for Gatlinburg so I expected any service needs to take extra time due to the extra volume of customers but I was completely wrong about that. One morning the shower water was colder than preferred so we called the service desk and told them. They were polite and said they would look into it. We went to eat the complimentary breakfast and before we even returned 30 mins later, the water was fixed. I was more than impressed with the speed and kindness in which they addressed my concern. The staff was knowledgeable when we asked about local attractions and made suggestions for restaurants. They even told us which place had a better steak than the other place with the "best steak in the world" lol. We really only wanted a room to put our stuff and sleep but the service and staff superseded our expectations and made the whole trip more enjoyable.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Kathryn941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana F, Public Relations Manager at Days Inn And Suites Downtown Gatlinburg Parkway, responded to this review, 18 November 2014
Your kind comments have been given to the staff. We appreciate your ratings and our staff is beaming from your compliments. We look forward to your next visit to Gatlinburg.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Louisville, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 August 2014

my boyfriend and I stayed here and were amazed by how close we were to just about everything we wanted to do while we were in Gatlinburg. The staff was very friendly and you can't beat the price of the room.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank er-bear0228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana F, Public Relations Manager at Days Inn And Suites Downtown Gatlinburg Parkway, responded to this review, 18 November 2014
We are close to everything fun like the attractions and restaurants in Gatlinburg. Thanks for staying with us. We look forward to your next visit.
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Elizabethton, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

My friends and I have been to Gatlinburg many times before, but we had never been together and without the safety of our parents. This Days Inn was the only hotel to allow persons under the age of 21 to obtain a room close to and in the downtown area, so my friends and I were just hoping it wasn't the worst place to stay. It turned out to be a fairly great place to stay. The room was a standard two queen bed. It was clean. There was a fridge, microwave, and a coffee pot, which are bonuses in my book. The only real problem with the room was the bathroom. It was nice, just like the room. However, there were ants. I'm not sure where they were coming from or why they were in the bathroom. Luckily, we only saw a few, and as far as we know, they did not venture into the room.
The staff was wonderful. The front desk was especially helpful. My friends and I only stayed for two nights (at the price of 133$), but we were very pleased with this surprisingly pleasant hotel. They served breakfast from 7am to 10am, which was good (except for the biscuits... They tasted a bit odd). My only real complaint about the hotel is the fact that the elevator was down for the three days we were present, and still had not been fixed. Even the staff were angry as to why is was taking so long for the maintenance to fix the problem. When we checked out, it still wasn't working, so I'm not sure how long it has actually taken for the elevator to get back 'in action.' Luckily, the hotel had stairs along with a ramp for any who were disabled or carrying quite a bit of luggage.
The hotel was at the very end of downtown, where the main road starts to travel up into the mountains. People who don't particularly like to walk very far may not like this factor, but it honestly doesn't take long to get to everything there is downtown Gatlinburg.
Overall, I greatly enjoyed my stay here. I will definitely be going back if I travel back to Gatlinburg any time soon.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank debra_42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana F, Public Relations Manager at Days Inn And Suites Downtown Gatlinburg Parkway, responded to this review, 18 November 2014
We appreciate your positive comments about our staff and hotel. And we look forward to your next visit to Gatlinburg.
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Hampton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

The motel is well located, at the end of the parkway, away from the crowds and closes to the Smokies national park. Great access to river road if one has to go thru Gatlinburg beating all the traffic. The desk clerks were very personable especially the nighttime clerk, very friendly. Great value for the price. My grandson and I enjoyed our week there.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana F, Public Relations Manager at Days Inn And Suites Downtown Gatlinburg Parkway, responded to this review, 18 November 2014
Thank you for your outstanding comments about our staff and hotel We appreciate your ratings and look forward to your next visit to Gatlinburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ridgecrest
1 review
Reviewed 10 August 2014

The room was great however, the elevator was not working, the hall ways felt like the ac wasn't on and finally the breakfast was disappointing. The biscuits were hard and cold like the gravy and the juice machine wasn't working.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Tina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diana F, Public Relations Manager at Days Inn And Suites Downtown Gatlinburg Parkway, responded to this review, 18 November 2014
Thank you for above average ratings for rooms, sleep quality, location and cleanliness. We appreciate your comments and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn And Suites Downtown Gatlinburg Parkway

Property: Days Inn And Suites Downtown Gatlinburg Parkway
Address: 1109 Parkway, Gatlinburg, TN 37738-3107
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #71 of 77 Hotels in Gatlinburg
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn And Suites Downtown Gatlinburg Parkway 2*
Number of rooms: 101
Official Description (provided by the hotel):
The Days Inn and Suites hotel is ideally located on the main parkway in downtown Gatlinburg, 100 yards from the beautiful Great Smoky Mountains National Park and one block from the Gatlinburg Convention Center. Family fun is abundant in the area, with nearby attractions like Ripleys Aquarium of the Smokies and the Ober Gatlinburg ski area, aerial tramway and amusement park. This hotel is also convenient to Dollywood theme park and Dolly Partons Dixie Stampede dinner attraction, both located in neighboring Pigeon Forge. The city of Knoxville and the University of Tennessee Knoxville are about one-half hour away. You will find something for everyone at the unique Great Smoky Arts and Crafts Community, one of the largest groups of independent artists in North America. Browse the many exciting exhibits and displays which include paintings, ceramics, stained glass, carvings, photography and much more. Gatlinburgs finest shops, entertainment venues, restaurants and cocktail lounges are located in the surrounding area, many within walking distance from the hotel. The hotel offers many fabulous features and amenities, including: • Free high-speed Internet access • Free Daybreak breakfast • Free local calls • Free weekday newspaper • 32" flat-screen televisions in all rooms • 2 Pool - Indoor & Outdoor• All guest rooms features microwaves, refrigerators and coffee-makers. ... more   less 
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Also Known As:
Days Inn And Suites Downtown Gatlinburg Parkway Hotel Gatlinburg

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