Our family of three stayed here for three nights. Check-in and check-out were easy with friendly staff members and we were pleased with the cabin. It looks exactly like it does in the photos, very close to all of the Gatlinburg activities, and it's really clean. There was plenty of room for everyone and my daughter enjoyed the sleeping loft upstairs. All of the appliances were new and very nice. We would definitely stay here again. The only negatives were nitpicky; that it doesn't have a mountain view (if that's more important than being close to town for you), be careful coming down the stairs (my husband and daughter ended up pinching their fingers on the rail), and the water pipes are a little noisy.