I booked my cabin online from their website a week before my planned vacation to Gatlinburg. Two days before my scheduled stay I received an email stating that my cabin was no longer available "due to maintenance issues" and that they moved me to a different cabin....Ok, not that big of a deal. The next day when I was looking at the email to see where my cabin was located I noticed that not only did they change my cabin, they also changed my reservation dates by moving them back two days. Are you serious?!?! I immediately called their "office" which seemed like a cell phone and after the 4th call, someone finally answered. They told me that's all they could do and when I asked why they thought it was acceptable to not only change my cabin location, which I could live with, but to also change the already pre-determined dates or my vacation the only response I got was that "they didn't have any cabins available". That's it....No we're sorry, no what can we do to make it better....just "we don't have any cabins available for those dates". When I double checked their website, it showed that they did in fact have cabins available but it would have required them to upgrade my hotel to a two bedroom instead of a single bed. This company is a complete joke and luckily I was able to find another cabin even with the short notice and during the peak season for the Smokey mountains. The cabin I'm writing this review from, with Park Side Cabin Rentals, is absolutely beautiful an thus far has been totally hassle free.
Long story short, DO NOT rent from "mycabinvacation".