My family and I was looking forward to a relaxing stay at this resort. We have been bluegreen club members for about 4 years and have been quite pleased with our other stays at different resorts. However, we were very disappointed with Mountain Loft.
When we arrived at our 2 bedroom townhouse, we noticed right away that our unit did not smell very fresh. Our friends who stayed in the unit near ours commented that their townhouse looked just like ours, only theirs smelled better. I noticed that the unit we checked into was very worn. The carpet had obviously been there a while because it was coming up in some places. There were holes in the drywall in the master bathroom near the shower. The bathroom cabinets were peeling at the bases and the wood was actually crumbling away at the base of the cabinets. All of those aspects were very disappointing to my husband and I seeing how we have forked out thousands of dollars for points and yearly fees. Yet, those are not the reasons for the 2 rating.
The first night that our family was at the resort, my children opened the master shower door to see what the shower looked like and found a cockroach in the shower. I was in the bathroom at the time and when they stood next to me startled, I looked in the shower expecting to see a black water bug. NOPE!!! They were correct. I saw a brown cockroach about the size of a quarter. Immediately I woke my husband up to kill it and was confirmed it was a cockroach by him and the fact that it moved extremely fast while it was trying to get away from my husband. As soon as he killed the roach, I called the front desk to tell them about the incident. They did offer to send someone right away to spray, however, it was very late and my husband wanted to wait until morning to deal with it. I immediately zipped up all of our suitcases and went to check the bedding in my children's room to be sure there were no signs of critters in their beds and then went to bed myself.
The next morning when I awoke, I called the front desk first thing and asked to speak to a manager. I spoke with Billy and told her about the situation and she asked me what I would like to have done. I told her that my family would feel most comfortable if we could be moved to a different unit, I also requested that the new unit be sprayed before we move to it, and I wanted to see it before making the final decision about moving. I also wanted it to be near our friends who were vacationing with us. Billy was EXTREMELY understanding and told me she would personally find another unit to move us to. She also told me that she would put her head housekeeper on the job of cleaning it.
So, we were moved into a 3 bedroom townhouse with a better view than what we started with. So that was nice. Also, it smelled much fresher than the other unit. However, it was still very worn and the cabinets still were peeling. There were also holes in the drywall in the new unit and the carpet was even worse than our original townhouse. The carpet in the new unit was stained up and the threshold in the bedroom with the twin beds was completely up except for the bottom portion which has the nail-like pieces sticking up out of the floor. My daughter sliced her heel on that part. Thankfully, I packed a first aide kit for our trip. However, the poor thing was in so much pain when she walked for the next couple of days she couldn't enjoy shopping in The Village or walking around anywhere to sight see. Looking back, I should have told the manager about that incident, too. Yet, I was so concerned about making sure my suitcases didn't have any roaches in them I didn't think about complaining about the floor. My daughter is healing up fine now.
I do want to say that all of the staff at the resort was very friendly and tried to help out with anything they could. What I saw at this resort was a great potential for a wonderful resort. With a little TLC and a lot of money from the Bluegreen corporation to renovate it, this resort could be top notch since the staff is so nice.
I would not visit this particular resort again until I learned that the entire resort has been renovated. When I return to the Smokies, I will choose to NOT use Bluegreen and just rent a cabin instead.
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- Also Known As:
- Mountainloft Resort Gatlinburg
- Mountainloft Hotel Gatlinburg
- Mountain Loft Resort Gatlinburg Tn