I like the location..out-of-town, grocery store almost next door, free parking for trolley to town about a block away (Trolley is $2 unlimited for day). Free wi-fi was very nice.
Front desk left a little to be desired. It's like someone stole their smiles and friendliness. We have stayed at two other time shares and quite a number of hotels over the last 8 weeks and this was the least friendly and helpful. They were just there, no more, no less. One maintenance contact and towel exchange contact were very nice.
After two days of problems with the keys,front desk offered to send new keys to our room. No more problem. They also offered one free towel exchange which I took advantage of.
The deluxe one BR was adequate. Kitchen is only big enough for one person. My husband found the bed very uncomfortable and had a tough time sleeping all week. Thankfully, I was able to sleep even if it was somewhat uncomfortable. Furniture was ok. Probably time to re-do or at least clean the floors good.
Jacuzzi tub in room had good jets. Hot tub outside was simply a bubble machine or something, no jets. Also, the benches and back in outdoor tub were extremely rough..hubby's back was red and I scraped my knee. Oh and itsy bitsy pool towels, more like a kitchen towel.
Stayed in building 3. Wish they had kept the trees cut in front of the units so you could enjoy the view. Doesn't seem like that would have been difficult to maintain.
Since I could hear the pitter patter of little and big feet running back and forth above me, I tried to make my steps light so they didn't think Ma-ma Hippo was rooming above them!!
Sounds like we are picky, picky but we aren't. We have just been spoiled to front desk people that act like they are glad to see us and we aren't bothering them. Even though the kitchen was not well-designed, it was adequate. ( I wonder if I woman that actually cooks in the kitchen was consulted in the layout.) We really just want a clean, quiet room with good beds.
The potential is here so I hope they are able to get the place on track.
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- Also Known As:
- Mountainloft Resort Gatlinburg
- Mountainloft Hotel Gatlinburg
- Mountain Loft Resort Gatlinburg Tn