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“Good location, needs a little updating and care”

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Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection
GreenLeadersSilver level
Birmingham, Alabama
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good location, needs a little updating and care”
3 of 5 bubbles Reviewed 1 November 2013

I like the location..out-of-town, grocery store almost next door, free parking for trolley to town about a block away (Trolley is $2 unlimited for day). Free wi-fi was very nice.

Front desk left a little to be desired. It's like someone stole their smiles and friendliness. We have stayed at two other time shares and quite a number of hotels over the last 8 weeks and this was the least friendly and helpful. They were just there, no more, no less. One maintenance contact and towel exchange contact were very nice.

After two days of problems with the keys,front desk offered to send new keys to our room. No more problem. They also offered one free towel exchange which I took advantage of.

The deluxe one BR was adequate. Kitchen is only big enough for one person. My husband found the bed very uncomfortable and had a tough time sleeping all week. Thankfully, I was able to sleep even if it was somewhat uncomfortable. Furniture was ok. Probably time to re-do or at least clean the floors good.

Jacuzzi tub in room had good jets. Hot tub outside was simply a bubble machine or something, no jets. Also, the benches and back in outdoor tub were extremely rough..hubby's back was red and I scraped my knee. Oh and itsy bitsy pool towels, more like a kitchen towel.

Stayed in building 3. Wish they had kept the trees cut in front of the units so you could enjoy the view. Doesn't seem like that would have been difficult to maintain.

Since I could hear the pitter patter of little and big feet running back and forth above me, I tried to make my steps light so they didn't think Ma-ma Hippo was rooming above them!!

Sounds like we are picky, picky but we aren't. We have just been spoiled to front desk people that act like they are glad to see us and we aren't bothering them. Even though the kitchen was not well-designed, it was adequate. ( I wonder if I woman that actually cooks in the kitchen was consulted in the layout.) We really just want a clean, quiet room with good beds.

The potential is here so I hope they are able to get the place on track.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank photogal205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billie C, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 8 November 2013
Thank you for visiting MountainLoft, I appreciate you taking the time to complete the survey and sharing your feedback. We have started some renovations at MountainLoft to update both our exterior and interior. We hope that when you visit again you will notice the changes and will enjoy all aspects of your stay.
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597 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 30 October 2013 via mobile

Many problems with room like oven opens into refrigerator door so you cannot use the oven without getting burned. Disconnected smoke detectors. Bugs bugs and many more bugs in room. Sliding doors don't work. Neighbors using propane gas grill on porch overlooking pool. When advised of all these problem management did nothing and neither did maintenance except identify there were many problems.

Stayed July 2013, travelled with family
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 18 November 2013
Hello John B,

Thank you for sharing your experience at MountainLoft. We would like to learn more details regarding your stay. Please contact us at info@bluegreenvacations.com so we may discuss further. Thank you.
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Simpsonville, South Carolina
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 30 October 2013

The Mountain Loft Blue Green is a time share. We stayed the 3rd week in October and our 1 bdrm condo was small but fine for 2 people. The bathrm had a jetted tub that had mold & mildew in the jets! The edge of the tub was NOT clean. The bathroom smelled of urine!! Everything else seemed clean. Upon checking in we were sent to another desk to get our parking pass.....which really was a timeshare person trying to get us to go to a 90 minute meeting then we could get free tickets to any entertainment listed.....BUT when we had set a time to go,,,,they wanted $20. CASH that was supposedly refundable when we showed up to the entertainment.......we told them no & the woman just got really haughty,,,,tore everything up & was nasty.......then we had a gal MAria call our room phone leaving a message for 2 days. we returned her call & left a message...but got no answer,,,,,,how rude......All in all the condo was ok.....could use some updating. Upon leaving I had left my curling iron & called and still have had no messages returned 1 week later....The view was great from the room.....

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gramdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 18 November 2013
Hello Gramdi,

Thank you for reviewing your recent stay at MountainLoft. Your comments certainly concern us as your experience does not reflect out commitment to share happiness with all of our guests. We invite you to contact us at info@bluegreenvacations.com if you would like to provide additional details or discuss further. Thank you again for your feedback.
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Orange, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 October 2013

After reading so many negative reviews I was afraid to stay here. Our trip to Mountain Loft was awesome. The resort is beautiful, Kassia the reservationist at the front desk was super.
The resort is quiet, away from the traffic, close to the trolley,grocery store and helpful hint back roads to avoid all the traffic on the Main street. National Park was awesome

Suggestion get the best map you can find to get around. we did find traveling a little confusing.
We seen bears, buffaloes, deer, racoons on this trip.

Room Tip: We stayed in building 4 on the 4th floor. I would say if you have 4 people our 1 bedroom room that w...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wclvstc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 31 October 2013
Hello wclvstc,

We are thrilled that you had an awesome trip to MountainLoft. We are delighted that you enjoyed the convenient but remote location of the resort. We appreciate your compliments regarding the resort and staff as we strive to share happiness with all of our owners and guests. We hope to see you again on your next visit to the Gatlinburg area.
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West Jefferson, NC
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

I have stayed here 3 times for a ladies weekend and love it. We have stayed in 2 different townhouses. They are very clean and fell like home. Would diffently stay again. They have fireplaces that are really nice when you first get out of the bed in the mornings. Also have jet tubs that are really nice for when you get in from shopping all day.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 22 October 2013
Hello Kimberly W,

Thank you for returning to MountainLoft and sharing your experience. We are thrilled that you loved your stay and will stay with us again. We love that we were able to make you feel at home as our goal is to share happiness with all of our guests. We look forward to seeing you on your next ladies' weekend.
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Rineyville
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

Nice place to stay and very close to downtown Gatlinburg. We got a 2 bedroom townhouse and it was good with nice views and a great deck outside the master bedroom. Staff is friendly but resort needs a little updating and entrance needs to be lit up at night, kind of hard to see if don't know where going. Landscaping and decorations for fall were really nice. Would definitely go back.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank latino729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 22 October 2013
Hello latino729,

Thank you for reviewing your recent stay at MountainLoft. We are happy you enjoyed the location and views from your townhome. We appreciate your comments on the staff and resort property as we aim to share happiness with all of guests. We look forward to welcoming you back on your next visit to Gatlinburg.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 11 October 2013 via mobile

Room was in a basement. Back of room overlooked a service road and they didn't even trim trees next to room so you could see mountains in the distance. There were 2 trees that you could touch from what they call a balcony which was really a sliding glass door with a metal gate in front of it so you couldn't fall. There was NO BALCONY! There was mold on bathroom wall and on shower head. The couch was so old that you sat down in the floor if you tried to sit on it. Stairwells full of cobwebs and trash. Lots of places had rust showing through where siding had come off and hadn't been replaced. In the end, it would have been nicer to go to a motel 6. Stay away from this place

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kandiky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 18 October 2013
Hello Kandiky,

We regret to learn your stay at MountainLoft did not leave you with a more favorable impression. We pride ourselves on our commitment to quality and cleanliness. We welcome you to contact us at info@bluegreenvacations.com so we can further discuss your experience. Thank you for your feedback.
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Additional Information about Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection

Property: Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection
Address: 110 Mountainloft Dr, Gatlinburg, TN 37738-5355 (Formerly MountainLoft Resort)
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 52 Speciality Lodging in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection 3*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Odigeo, Booking.com, Travel Republic (UK), Choice Hotels, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mountainloft Resort Gatlinburg
Mountainloft Hotel Gatlinburg
Mountain Loft Resort Gatlinburg Tn

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