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“Good location, dated, mice ate our bread”

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Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection
GreenLeadersSilver level
Florence, Alabama
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Good location, dated, mice ate our bread”
4 of 5 bubbles Reviewed 12 March 2014

Room was dated but ok since the mountains give that kind of "rustic" outdoors feeling. Good location to everything. We found a mouse had gotten into a box of honey buns and left a few "surprises". The next night they got into the bread.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank leilaphillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 27 March 2014
Hello leilaphillips,

Thank you for taking the time to review your stay at MountainLoft Resort. We are happy you were pleased with your overall accommodations. However, we regret to learn of the mice in your room. We would like to further discuss this particular concern. Please contact us at info@bluegreenvacations.com. Thank you again for your feedback
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595 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • Any
English first
Middletown, Maryland
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed 20 February 2014

My wife and I just returned home from Mountain Loft and we have quite a bit on our minds. First, we are not very picky about anything in life but we were mortified with our experience with this place. We requested a smoke-free room and the first thing we smelled was very recently smoked cigarettes ALL OVER our room. We opened windows/turned on fans and slept through the night, but in the morning decided to call the club house to see what our options were. They said moving to another room would be difficult since they were "fully booked" (this was in February and none of the parking lots were ever very full). So we went with option B which was to have our room treated somehow to remove the smoke while we were gone for the day. They said it should take ~2 hours. We returned after ~8 hours to find a machine powered up and running in the center of the room. It looked like a space-heater and we thought nothing of it until the next morning. The club house called to make sure the smell was gone and said if we wanted another smoke-treatment we had to leave the room because the machine is toxic to humans. THEY LEFT THE TOXIC MACHINE IN OUR ROOM ALL DAY AND NIGHT! That may explain why our lungs burned the next morning. To top everything off the maids were very rude and the time-share recruiters were completely fake and unnecessarily forceful. The furnishings, carpet, etc. must be at least 40 years old...I will never stay here again.

Room Tip: Better views on fourth floor of condo. Houses aren't anything special.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
15 Thank Peach_412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

We are Bluegreen owners and planned a trip to the Mountain Loft Resort. After booking the trip, I got on Trip Advisor and read horrible reviews. I braced myself for the trip and planned for the worst (even told the friends we brought that I didn't think it would be nice). Luckily, the reviews were wrong for us. The club house was so cute, the staff was extremely nice and helpful, our townhouse was PERFECT for our situation and the view was wonderful. Yes, there were a few things that weren't brand new or showers that didn't have the greatest pressure, but it definitely was not bad. We didn't experience any of the things that I read in the reviews - thank goodness. I think that people love to complain. I thought about that when I heard the snow plow around 8:00am. Some people would love to dwell on the noise of the snow plow at 8:00am, but if they didn't get the roads cleared, then people would complain that the roads weren't cleared. So, for those of you who read reviews (like me) and try to use them to plan your vacations... don't always believe them. We had an awesome experience at the Mountain Loft and would definitely go back for a longer visit. I swear that I'm not a staff member at the resort (I usually think that when I see a bunch of bad reviews and then a good one). Honestly, I rarely write reviews, but I thought this one was important because of all the bad reviews.

Room Tip: We stayed in a townhouse behind buildings 2 & 3. It was perfect!
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Cherrise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billie C, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 19 February 2014
Thank you for your review. We appreciate the time you took to provide feeedback and that we met your expectations. We are an older resort but I am sure you noticed alot of renovations taking place. We hope you visit us again at MountainLoft.

Thank you
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Georgia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 10 February 2014 via mobile

I've been a owner with bluegreen resorts for fifteen years. This location has not changed since the day we first purchased a timeshare here. The tables have NO finish left, chairs are broken, beds worn out. You FALL into the couches and need a pull to get up! The kitchen and bath floors have STICK down fake tiles that you can buy at any dollar store, how cheap is that?
Pool is freezing cold NOT HEATED. As advertised. And of course they always want you to UPGRADE your points. Avoid the OWNER update/ high pressure sales tactics.

Po

Stayed February 2014
Helpful?
12 Thank rustychap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billie C, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 11 February 2014
Thank you for your review, Mountainloft is currently under major exterior renovations with interior renovations to follow. We appreciate your ownership with Bluegreen an apologize that your unit was not to your expectations. In the coming months/year there will be alot of changes and hopefully you will once again give MountainLoft a try and we can meet or exceed your expectations.

Respectfully,
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tn
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 29 January 2014

We stayed in a deluxe and it was not very well decorated. Well it was not that it was just old and worn out. the girls at the front said that they were redoing the units but all I see is the outside being worked on (in winter?) why not do the inside and get it taken care of. but then again I am just a customer. the girls at the desk were not as nice as before, but they said they were going through different management which is why when I asked to speak to someone they said no longer here. But all in all this place needs major repairs will not go again and will not recommend to any one. people, furniture, outside inside all needs replacing.

Room Tip: top floor deluxe
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank tngirl42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 21 February 2014
Hello tngirl42,

Thank you for reviewing your stay at MountainLoft Resort. We are committed to the highest standards of quality and cleanliness. We regret to learn this was not in line with your experience. We would appreciate the opportunity to discuss this at your convenience. Please contact us at info@bluegreenvacations.com. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 29 January 2014

They called it a deluxe one bedroom and they said it was their best unit. The unit has a big flat TV hanging over the non-functioning fireplace. The dishwasher runs but doesn't wash dishes so be prepared to hand wash all the dishes before you use them to get the last occupant's dried food off of them.They do give you the soap and a new sponge for this task. I'm not sure what kind of bugs roam around the kitchen at night but leaving the light on discourages them from coming out. Good news is that they are giving the exterior a face lift. Bad news is that the construction workers will be outside your window shooting nails into your wall at 9 am on Sunday morning. Well, it's time to get up and take a shower, oh, but there is no water. Don't forget to bring your slippers. You will not want to put your bare feet on that filthy carpet. Did I mention that the towels provided are dingy gray rags. This is building 3 and it is a shabby, run down, dirty place that should not be rented to anyone until it is completely rehabbed. I will stay away from BlueGreen properties in the future. This place has an excellent location but it is a very long way from deluxe.

Room Tip: Stay away from building 3.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Bludash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 21 February 2014
Hello Bludash,

We regret to learn your stay at MountainLoft Resort did not leave you with a more favorable impression. We strive to provide all guests with exceptional accommodations. We would like to learn more about your particular experience. We welcome you to contact us at info@bluegreenvacations.com if you would like to discuss further. Thank you for your feedback.
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Savannah, Georgia, United States
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 28 January 2014

I recently stayed here with my family. It is a great location but the place needs some help. Our fridge didn't work hardly. Your drinks would have been better off outside. The faucets leak. If the adjoining rental was in the shower or doing laundry you couldn't because of the water pressure. The timer didn't work on the fire place.. The worst part by far was the workers riding around all night and day on these really loud little golf cart like things and every time they go by in all hours of the night you hear them......Oh yeah we had ants also in the middle of winter????

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bryan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review, 21 February 2014
Hello Bryan A,

At MountainLoft Resort, we are committed to the highest standards of quality and cleanliness. We regret to learn this was not in line with your experience. We invite you to contact us at info@bluegreenvacations.com if you would like to discuss further. Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection

Property: Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection
Address: 110 Mountainloft Dr, Gatlinburg, TN 37738-5355 (Formerly MountainLoft Resort)
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 52 Speciality Lodging in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Mountainloft Resort Gatlinburg
Mountainloft Hotel Gatlinburg
Mountain Loft Resort Gatlinburg Tn

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