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“The hotel is nice, our experience was slightly disappointing.”

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Hilton Garden Inn Gatlinburg Downtown
Ranked #4 of 77 Hotels in Gatlinburg
Certificate of Excellence
GreenLeadersGold level
Knoxville, TN
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“The hotel is nice, our experience was slightly disappointing.”
Reviewed 8 September 2011

The hotel itself is nice and located in a good central location in Gatlinburg. It is within easy walking distance of many things. The rooms and bathrooms were stylish and we really enjoyed the breakfast. We've stayed at many properties in Gatlinburg and this is by far the nicest hotel. We always reserve our rooms online well in advance and we did the same on our last visit to HGI. Upon arrival we learned that the room we had reserved (jacuzzi room) was given to someone else. The clerk gave us breakfast vouchers to compensate but I was still disappointed that even with an advance reservation, we didn't get the room we wanted. We will stay here again though and hope that experience was just a fluke.

  • Stayed October 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank VivaKnoxVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gardenkelly, Front Office Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, 16 September 2011
Thank you for your review. In response I'd like to reassure you that your check in experience was a fluke. Next time you visit Gatlinburg please give me a call and allow us to give you a better experience. Our guest satisfaction is our #1 priority! Thanks again!
Kelly Blanchard
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,790 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (283)
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English first
Seneca, South Carolina
Level Contributor
127 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 September 2011

We loved this hotel..nice accomodations including small fridge and microwave. Plus we opted for the Patio/Fireplace/Jacuzzi. We totally enjoyed the patio overlooking the river and mountains. The hotel is not quite 5 star (no bathrobes and some of those touches) but at a 2 star price. VERY good value. Excellent location too..one block from main road so walking distance to most everything yet on quieter road. The staff was friendly and helpful. We would definately recommend.

Room Tip: Spend the extra for patio room.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank sipeebles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gardenkelly, Front Office Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, 16 September 2011
Thank you so much for your kind words! I'm so glad to hear you had a wonderful stay with us. Guest loyalty such as yours is what makes our hotel strive and we thank you!
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indianapolis
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 September 2011

The only negative about this hotel are the beds... they are extremely hard and uncomfortable! Otherwise very nice hotel... love the fireplace in the rooms gives it a nice cozy feel.

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank softballfanatic23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gardenkelly, Front Office Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, 16 September 2011
Thanks so much for your recent review on the Hilton Garden Inn Gatlinburg. I'm sorry to hear that you were not completely comfortable during your stay. Because our beds are a air baffled memory foam sometimes the air tubes may get bent and dosen't happen frequently. We'd love to have you stay here with us again soon!
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Nags Head, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 September 2011

This hotel is clean, convenient and one of the better hotels in the area. I did however have a few complaints. The breakfast should be included for what you pay to stay at this hotel. Also we ordered chocolate pie and when we got it had to wait forever to eat it due to it being frozen hard as a rock. Other than that this is one of the better choices in Gatlinburg and I do recommend it to anyone planning a trip here. Free parking and walking distance to everything!

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Soundsideguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gardenkelly, Front Office Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, 5 September 2011
Thank you so much for your review on our property. I'm glad to hear that you enjoyed your stay here with us and will certainly pass on the frozen pie issue. Thanks again and hope to have you stay here again soon!
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Lutz
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 August 2011

When you walk into the hotel you will be very impressed - it is beautiful! Our room was spacious and clean but the bed was hard as a rock. The hotel has sleep number beds but ours unfortunatley did not work. Overall a very nice stay for the nigh although I have stayed at less expensive hotels in the area which were just as nice

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank katunes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gardenkelly, Front Office Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, 16 September 2011
Dear Katunes,

Thank you so much for your review on your recent stay. I'm sorry to hear that you did not enjoy the beds. Please do not that let that detur you away from Hilton Garden Inn. We'd love to have you stay here again with us! Thanks again!
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Celina, Ohio
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 August 2011

Our room was great and we appreciated being in the middle of all the action! We were just a short walk from the main drag and a short walk from the mountain hiking trails! We were a bit dissapointed in our "river view" as there is a road between the hotel and the river and you can barely see it through the overgrowth. (Other hotels in the area are right on these beautiful rivers and have balconies where you can sit and listen to the rushing water) Even though our view was not great, they had a firepit where my grown daughter and I enjoyed a glass of wine in the evenings and a cup of coffee in the cool mornings. It was a fair trade off!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gardenkelly, Front Office Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, 29 August 2011
Dear Paula C,
Thank you so much for your review on the Hilton Garden Inn Gatlinburg. I'm so glad to hear you enjoyed your stay. I also apologize that you did not receive the river view you had expected. Next time you visit Gatlinburg and stay with us we will certainly do our very best to get you a better river view for you! Thanks again!
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Level Contributor
4 reviews
Reviewed 20 August 2011

Ok so let me first say, I do not normally write reviews but thought I would save others time...

My wife and I were in gatlinburg for 2 nights and needed to find a place. We looked at 3 different hotels before finally finding this one. Thank God we did because it was a breath of fresh air. The hotel is rather new unlike the other hotels close to the strip. (We went to Gatlingburg inn and wow that place needs a renovation, but I digress.) the service staff was all very friendly. Everyone seemed overly willing to help. Rooms were clean and good size. Price was fair for what we got.

Location is really the only downside and it is hardly a downside at all. You can easily access the strip by walking about 500 feet through a parking garage, close enough for me and far enough to not be bothered by the noise of the parkway.

Only other considerable point would be the beds. They are very hard, yet my wife and I found them to be comfortable regardless. They apparently offer rooms with adjustable firmness beds but ours was not one of them.

Breakfast is included, although cook to order items are not, but you get hotcakes, bacon, eggs, biscuits, juices and milk, muffins, bagels, and other common hotel breakfast items. Very good, but the eggs were cold. It really didnt seem to matter much though because even the service staff at breakfast was so friendly and just happy to be there.

Overall, as I am sure you can tell, we very much enjoyed our two night stay and am happy to say if we come back to gatlinburg I know where to stay.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GammaTech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gardenkelly, Front Office Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, 22 August 2011
Dear GammaTech,

Thank you so much for your review on our property. Its always very nice to hear that our guests had such a great time and experience while staying with us. I appreciate all you had to say it is very helpful to others to know exactly what its like to stay here with us. I hope next time you guys visit Gatlinburg you decide to stay here with us with us again. Thanks Again!
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Additional Information about Hilton Garden Inn Gatlinburg Downtown

Property: Hilton Garden Inn Gatlinburg Downtown
Address: 635 River Road, Gatlinburg, TN 37738-3128
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg

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