Overall, we really enjoyed our stay at the Hilton Garden Inn Gatlinburg Downtown. We picked this hotel for a couple of reasons. Great location and free cookies! The hotel was very nice -- really cool decor. I loved the atmosphere. We did not have time to enjoy the firepit outside, but it was really cool looking. We chose to have a room higher up and facing the river. Great choice too! Although we ended up with a room right near the elevator doors, the rooms were extremely quiet and we could not hear much of anything outside our room. Which was a definitely plus! The room smelled a little bit musty. Our room refrigerator did not seem to be working, so we had to call the front desk upon our arrival. They must have fixed it while we were out because it seemed to have worked from then on. The front desk clerks were on the bit of the snobby side, in my opinion. The rooms were pretty clean for the most part. I did find a couple things on our floor that did not belong to us upon our arrival, but that was about it. The beds were really comfy (but why do all hotels have to have super squishy pillows??) We did not have good service at the bar. Upon our arrival, we wanted to treat ourselves to a drink. We waited at the bar for someone to take our order. A man showed up and said he would get someone for us, but after waiting for quiet some time, no one showed up. So, we left the bar without ordering anything. That was a bit disappointing. We had breakfast at the hotel just once. The food was just okay, but the ladies working in the resaurant area, were very pleasant and kind and that was much appreciated. The free cookies at the front desk were a nice touch. Although we only got chocolate chip cookies once (the other times were oatmeal cookies), we still enjoyed them. The pool was nice. We very much enjoyed the LOCATION of this hotel. We were able to walk most places down the main strip. As other reviewer's mentioned the hardship of having to walk through the parking lot to get to the main street, we did not mind that one bit. We enjoyed the walk. My family and I enjoyed our time in Gatlinburg and we would recommend this hotel!
- Official Description (provided by the hotel):
- The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg