We made reservations about a month out as it was Thanksgiving and we weren't sure how busy town would be. We decided to cut our vacation short by one day so I called a week in advance and made that change. When we arrived, someone has actually added a day to our stay and we were supposed to have checked in a day earlier and they still had us leaving a day later than we had planned. When we checked in, the girl at the front desk asked us if we had looked at the reservation as if we had done something wrong. It was an act of congress to get it changed. We had also booked a room for my mother in law which they had no record of. Luckily they weren't completely full and could accommodate us, but at a much higher rate. The rooms were like a lot of hotels in town - used up!! The bathroom smelled so bad of mold and urine that it was almost unbearable to shower in. Their outdoor area with pool and fireplace was really nice, though and the location can't be beat. Someone needs to do something.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK) and Hilton Hotels Direct so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg