Once again this Hotel was way above the rest, except for one thing: The Morning Buffet was not the same as it was last time. But when you have received FIVE STAR TREATMENT and think you should get the same and it comes up a God THREE STAR! the Rush was on and the staff just could not handle it! Lack of Fresh Fruit ie Bananas for the hiking crowd and fresh juices always having to be refilled and the home cooked Bacon and Biscuits in short supply. Two cooks and they were walking over each other. Special orders caused the Buffet to go without and get bogged down. Then water with meal, one morning had to go get it myself and another keep asking for it and it took three staffers just to get one glass of water. Then to pay for it, you had to get up and find someone to take your money. Saw at least one walk off without paying and our last morning, the "Manager" who had both arms full of five plates, stopped took the plates off his arms and grabbed a handfull of bill off counter and put them in his pocket and took my check and money with his gloved hands and gave me change and then took his not spoiled gloves and put five plates back on his arms and swent flying out to table of mom and kids to serve them, glad it was not my food!
The room and housekeeping was FIVE STAR, The Front DESK Crew were FIVE STAR; FITNESS CENTER FIVE STAR but crowded!! Business Center was tops! Pantry well stocked but $1.35 for frozen Candy Bar!! Other items a little high and some right on target. Lemonade and Orangeade and hot coffee and tea in Lobby a Plus!! Parking A Plus!! But late you got to walk from far end but it is well lighted and you feel safe. Breakfast Crew did tell us of BEAR coming into Parking Lot and trapping some of the Housekeeping crew when it went exploring. So even the Bears love the Hilton Garden Inn!!!
- Official Description (provided by the hotel):
- The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more less
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- Also Known As:
- Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg