This Hilton is in walking distance to everything in downtown Gatlinburg, but a block away from all the craziness (a real plus!). The hotel is really quite beautiful in an understated way, There is a nice courtyard that has a fire pit, hot tub and ample seating. They also have a small indoor pool that we did not use. The room sizes are typical and were Very clean. Some rooms have balconies, fireplaces and large tubs and we liked sitting out on the balcony, enjoying the mountain views. Rooms had microwaves and small refrigerators that were a nice convenience.
What made this hotel really stand out for me was the service. I would like to mention Amanda at the front desk and Amy our breakfast server who were both amazing. Amanda took care of us with a requested room change and takes customer service to the highest level. She is a wonderful representative for this hotel. Amy was great too and took time to tell us what to see in the National Park. Thanks gals!
As far as Hilton Garden Inns go, this was the very best one I have stayed at. One negative and I hate to even mention it...Do not let it detract from staying here as this could happen anywhere. There was a minor incident one night with a couple yelling at each other so loud that the police had to be called. Obviously this was not the fault of the hotel and it appeared that the hotel handled the situation promptly and without further incident. There was a peaceful, friendly, family atmosphere present at all times except for this one crazy couple.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more less
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- Also Known As:
- Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg