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“Beautiful View of the mountains”

Review of Highlander

Highlander
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Highlander
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Very good
16 reviews
Highlander
View from Highlander
Living Room at Highlander
Dining Area at Highlander
Hot Tub at Highlander
Main Level Bedroom at Highlander
Main Level Bathroom at Highlander
Jacuzzi Tub at Highlander
Bedroom at Highlander
Jacuzzi Tub at Highlander
Home Theater at Highlander
Game Room at Highlander
First Floor Bedroom at Highlander
Main Level Bedroom at Highlander
Deck at Highlander
Deck at Highlander
View from Highlander
View from Highlander
Resort Pavilion Entrance Sign at Highlander
Resort Pool near Highlander
Resort Pool at Highlander
Resort Outdoor Facilities at Highlander
Landscaping near Highlander
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Overview
Cabin -
4 Bedrooms, 4 Bathrooms, Sleeps 12
Gatlinburg, Tennessee

Reviews from our community

Very good - based on 16 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
robertaew
Mishawaka, Indiana
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Book Elsewhere”
Reviewed 10 May 2017 for a stay in April 2017
1
person found this review helpful

Our family booked this cabin for a multi-generational vacation. We had 5 adult, 2 children and a baby. Disappointment doesn't even cover it.
Cons: The pictures are out dated. The whole property is well worn. The cabin was dirty. We ended up vacuuming before we could let the kids in. Chips on the stairs, gum wrapper, hair in bed and pacifier underneath. Stove oven vents filthy. Shower floor cracked. Control buttons missing in Jacuzzi tub. Light bulbs blown out. Matted picture falling out of frame as you enter. Windows dirty, distracting when the sun shines through. Projection TV crooked, cannot have a straight picture. No chairs in the bedrooms. Air return vents dirty. Towel rank missing in one bathroom. Refrigerator inside cracked and anything that would hold items on the door missing. Kitchen inadequately equipped for the number of people who could stay in the cabin. Sleeper couch on second level cannot be pulled out because of the pool table. Be aware the parking is at very steep angle.
Pros: The view is nice. Although not proactive the people I talked with were polite and friendly. They did refund the cleaning deposit, but not near enough to make up for what I experienced. The on call housekeeper was professional and good, but there is no way she could put right all that was wrong. A cleaning crew and several hours, maybe.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 May 2017
I want to apologize that the cabin was not properly cleaned for your families stay. I have contacted the housekeeping manager and she will put Highlander on the schedule for an immediate 'deep cleaning'. I shared your comments with her and she will see that all your issues are addressed. I appreciate your letting us know about your experience so that we can improve our service. I hope you will give our company another chance to meet your lodging needs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
plant14me
Dallas, Georgia
Level 5 Contributor
67 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Beautiful View of the mountains”
Reviewed 15 June 2016 for a stay in May 2016

We had a great time. It was a little tough finding it at first but then as soon as we got there we loved it. It was far enough outside of town but still close enough to get to the fun.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Each bedroom had it's own bahroom.
Liked least: The parking on the hillside.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Reviewed 17 May 2013 for a stay in March 2013
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Indianapolis
Reviewed 15 November 2012 for a stay in October 2012
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Older travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
INDIANAPOLIS INDIANA AKA NAPTOWN
Reviewed 31 October 2012 for a stay in September 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SC
Reviewed 16 October 2012 for a stay in September 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TN
Reviewed 4 October 2012 for a stay in August 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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