Who would give a obviously tall person a handicap accessible room without telling them. Went into the bathroom to freshen up and was wondering why the mirror over the sink was so low......I could barely see my mouth. Further observations made it clear that it was indeed a handicap accessible room. I called guest services and spoke with a person who identified himself as Ron about changing to a different room and his response made it clear that he was annoyed by my request... "I'll see what I can do" he finally said. His being annoyed was clearly evident by the room we were given.....our view was the linen/trash area of an adjacent building. My husband went back to guest service and requested another room......finally after almost two hours since we arrived, we have a room that we can use. Needless to say, we will not return to this resort. Customer Service is more than the words you printed in your little packet that you hand out......true Customer Service is the spirit and "Action" behind those words!
- Official Description (provided by the hotel):
- Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg