We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stayed here 4 times and still loving it.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Holiday Inn Club Vacations Smoky Mountain Resort
Ranked #17 of 77 Hotels in Gatlinburg
Certificate of Excellence
Baton Rouge
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Stayed here 4 times and still loving it.”
Reviewed 12 November 2013

My sister in law and I have gone every late Oct for the last 4 years to this resort. We go as Leaf Peepers and have been rewarded with wonderful weather and gorgeous leaves every time. The staff is always extremely helpful and courteous. They answer our questions about places around town and sights to see so pleasantly, even though they must hear it a hundred times a day.
Our rooms met all our expectations and we appreciated that they called to confirm that fact not long after we got there. Having the washer and dryer in the room is a real plus for us.
We are close enough to walk to downtown and always enjoy the annual Halloween festivities. I can't say enough good things about this hotel. And we are already booked there for next year!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iammarcie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, 25 February 2014
Hello, Lammarcie2
Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest expectations that our guest have become accustom to while staying with us. I hope to see you and your family again as your travels bring ya’ll back to our beautiful Smoky Mountains and the surrounding area. Don Ward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

891 reviews from our community

Traveller rating
    588
    183
    64
    19
    37
See reviews for
424
292
5
14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Fayetteville, Arkansas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2013

Poor customer service, did not know that I was to wash my own towels. When I ask Ron ( desk clerk) for a set of fresh towels...he was very rude and tlold me the unit has a washer and a single packet of soap. " this is a timeshare not a hotel". I said "really". Then Ron told me he COULD get me a fresh set of towels, that was two hours ago...still no towels. Please do not waist your time here,rooms need work,neighbors are loud, huge waist of vacation time. So sad, Holiday Inns are normally much better.

Room Tip: Don't do it!
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank D R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, 14 November 2013
I sincerely apologize that you had to experience such a negative interaction with Ron, this will be addressed, I assure you! As you and I discussed yesterday morning, 11/11/13, once you made me aware of the situation within 15 minutes of our conversation, there were 2 Housekeepers and our Maintenance Supervisor in your unit to address your room concerns.
At Check-in each guest is given a Welcome Card that states…
How May we best serve you?
We want to help make your stay with us as memorable as possible.
Please contact the Resort Services Team at ext.0for help with any request, issue or questions . Feel free to contact me directly as well.(edited)
Sincerely,
Don Ward
General Manager
Office: number given
Cell: number given
Home: number given
I truly wish you would have called me on the night of 11/10/13 so I could have corrected the situation immediately. That is why I provide my home number and my cell number.
Don Ward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ocean springs, ms
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 November 2013

We found the staff very friendly AND HELPFUL with all requests. We hosted some friends for the weekend and prepared meals in the condo. the kitchens were well equipped. It would have been helpful to have a list of kitchen equipment on the website so I wouldn't have brought things from home. Grilled out on one cold night and asked that the heaters around the grills to be turned on which was done before we got down to the grill area. We were watching several football games on Saturday and with the 3 TV's in the 2 bedroom condo there wasn't an issue. We will be back next year but a little earlier so we can enjoy the colorful fall leaves a little more.

Room Tip: We liked sitting on the balcony on the back side listening to the creek and watching the zipline fo...
See more room tips
Stayed November 2013, travelled with friends
Helpful?
Thank bjcossilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, Owner at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, 15 September 2015
Thank you for taking time to review your recent stay. I truly do appreciate and value your comments both positive as well as the constructive. I assure you that I have read each and every review and have taken action on each one weather it is patting my team members on the back for the positive or correcting and training for the constructive, in an attempt to prevent our shortcomings from happening a second time in the future. I always want to meet and exceed our guest expectations while staying with us, so please feel free to contact me or any of our team here at the front desk and make us aware of your expectations and we will do everything in our power to meet and exceed them. If you should have any questions as you make future reservations, we are all here to help. Feel free to contact me or any of the team directly here at the Resort. Safe and happy travels. Don Ward.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 November 2013

Who would give a obviously tall person a handicap accessible room without telling them. Went into the bathroom to freshen up and was wondering why the mirror over the sink was so low......I could barely see my mouth. Further observations made it clear that it was indeed a handicap accessible room. I called guest services and spoke with a person who identified himself as Ron about changing to a different room and his response made it clear that he was annoyed by my request... "I'll see what I can do" he finally said. His being annoyed was clearly evident by the room we were given.....our view was the linen/trash area of an adjacent building. My husband went back to guest service and requested another room......finally after almost two hours since we arrived, we have a room that we can use. Needless to say, we will not return to this resort. Customer Service is more than the words you printed in your little packet that you hand out......true Customer Service is the spirit and "Action" behind those words!

  • Stayed November 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MJCliatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, 6 November 2013
MJCliah, I hate to hear that your arrival to our resort was so rocky. I, as well as Ron, am sorry and somewhat perplexed that you perceived him as being annoyed. Once you called back to the front desk he confirmed that you were in fact in a handicapped unit, apologized stating that he would see about getting you another unit immediately which he did. I am not sure how what was said or the tone it was said gave you the impression that he was annoyed. As to being put into the second unit due to him being annoyed, he moved y’all to a 05 unit; our most requested 1 bedroom due to the private entrance, with a view of the Space Needle and downtown Gatlinburg, not another properties linen/trash area. In the spirit of Customer service and delight, again, once your husband made him aware that you desired a different view Ron moved you to your present unit. I sincerely hope that the remaining part of your stay with us meets your expectations and if you should need anything during your stay simply let us know and we will immediately take action to try and meet and even exceed your expectations. Don Ward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summerville, South Carolina
Level Contributor
155 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 October 2013

We've stayed here twice and the staff exceeds friendly. The location is excellent for walking through the shops, stores, restaurants and shows. We like that it's so close to the driving trail through Roaring Fork, known for the great photo opportunities. Their guest room has a double bed AND a queen bed. The master suite has the Jacuzzi tub, but it has no privacy since it's not part of the bathroom. It looks very exotic when you enter the room. We enjoyed the pillows so much, I ordered some online during our visit. We really enjoyed the fireplace, with a timer for turning off. The kitchen is equipped with quality pots, easy to use and clean. Sitting on the balcony was a treat one day when we saw a bear family: mother and 3 cubs trying to get into the dumpsters. A police officer arrived immediately to scare them away but they are fascinating to watch. We'll be back!

Room Tip: Higher rooms are quieter. We were on floor 5 and several mornings we heard the dumpster trucks at 6...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review, 25 February 2014
Hello, Barbaralee45251
Thank you for your review of our resort and your experience staying with us. I apologize for such a late response. I want to assure you that your comments where read when we received them and any corrective actions where made if needed. I promise that we will continue to work very hard striving to meet the highest expectations that our guest have become accustom to while staying with us. I hope to see you and your family again as your travels bring ya’ll back to our beautiful Smoky Mountains and the surrounding area. Don Ward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spartanburg, South Carolina, United States
Level Contributor
74 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 October 2013

Very nice facilities. Staff was great. Conveniently located to walk everywhere in Gatlinburg. Only negative was the doors close so hard the neighbors keep waking you up. Will definitely stay again but hopefully will get quieter neighbors.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gastonia, North Carolina, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 October 2013

First time there and really not happy, it was the sink that had a leak up udder the sink and it took the cleaning service awhile to clean the rooms,will probably not stay againits a half a mile to the shops on the strip

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Gatlinburg hotels
0.1 mi away
Courtyard Gatlinburg
Courtyard Gatlinburg
#2 of 77 in Gatlinburg
4.5 of 5 bubbles 307 reviews
0.0 mi away
Holiday Inn Express Gatlinburg Downtown
1.1 mi away
Baymont Inn & Suites Gatlinburg On The River
Show Prices
Show Prices
Show Prices
0.4 mi away
Old Creek Lodge
Old Creek Lodge
#6 of 77 in Gatlinburg
4.5 of 5 bubbles 681 reviews
1.1 mi away
Quality Inn & Suites Gatlinburg
0.8 mi away
Crossroads Inn and Suites
Crossroads Inn and Suites
#29 of 77 in Gatlinburg
3.5 of 5 bubbles 441 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Club Vacations Smoky Mountain Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Property: Holiday Inn Club Vacations Smoky Mountain Resort
Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Official Description (provided by the hotel):
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Booking.com, Expedia, IHG, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com, HRS and HotelQuickly so you can book your Holiday Inn Club Vacations Smoky Mountain Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing