My fiancée and I stayed in the 2 bedroom villa suite. The room was beautiful but as we entered the master bedroom, the bed had not been made and wet a bunch of wet towels were inside of the whirlpool tub. I called down to have something be done. They moved us to a new room where we found a old lady (a guest of another room) in our living room doing her laundry. Apparently Someone at the desk gave her access to our room! After calling to complain yet again, they moved us into a different room which had to be a handicap room. It still had a whirl pool for me and my fiancée to enjoy so I didn't complain. When it was time to use the whirl pool there was no hot water ! I called to have it fixed, they sent security up and he didnt know how to fix it considering he is not the matinence man. We were forced to boil hot water and pour it into the tub to enjoy the whirlpool! I spoke to Ron (man who checked me in) about this and all the issues I had since check in to see what he could do to satisfy us. His exact words "I can't do anything for you. I will have to call corporate and see if they can do anything , I will call you back in the morning and let you know ". Not only did Ron not do anything but he didnt even pass anything down to the morning shift. At check out I spoke with Ed about my stay and he was totally clueless! After paying $250 for my room I was extremely upset. Ed at least took off $50 for my troubles. I work in the hospitality industry and I know the things that could have and should have happened during my situation. Thru it all, I enjoyed my time there but it is disappointing that I stayed 1 night and had to have 3 different rooms and nothing was really done for guest satisfaction.
- Official Description (provided by the hotel):
- Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more less
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- Also Known As:
- Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg