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Holiday Inn Club Vacations Smoky Mountain Resort
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Reviews (951)
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614
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All reviewsbedroom villafull kitchenorange lakedon wardtime shareparking passpancake house across the streetwasher and dryersales pitchhigh pressurewithin walking distanceoutdoor poolnational parkthe main streetthe entire stafftimeshare presentationpigeon forge
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408 - 413 of 951 reviews
Reviewed 28 May 2014

Wonderful lodge-like facility with indoor and outdoor pool. Room furnishings remind you of being in a nice cabin. Clean. Great location -- just a couple blocks off the main street through Gatlinburg -- easy walking distance for Convention Center, Pancake House, Bubba Gump's, and the Skylift.

Room Tip: Beautiful views of the mountains on the south side.
  • Stayed: April 2014, travelled with family
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1  Thank CWillison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 29 May 2014

WOW! Cwillison, it looks like you get around a lot...in a good way of course. I am so happy that you enjoyed your stay with us while here in Gatlinburg. I really do appreciate your review as well as your business. I hope that we have earned the reservation on your next visit here in Gatlinburg and our beautiful Smoky Mountain area. Be sure to let us know your expectations of that visit and I promise to work very hard to exceed them as well! See ya’ll soon. Don Ward

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Reviewed 28 May 2014

Stayed for 6 nights, lovely big apartment with all facilities to make our stay comfortable. Near to downtown Gatlinburg. Coffee in am in lobby and popcorn in afternoon. Great outdoor & indoor pool. Staff helpful and always greeted you.

Room Tip: We had a king size bed apartment plenty of room for 2
  • Stayed: May 2014, travelled as a couple
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Thank Tiggr66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 29 May 2014

Tiggr66, it always tickles me when we are able to meet our guests’ expectations and provide them with great life time memories, especially those of you from across the “pond”! Thank you for staying with us. I hope you will stay with us again as your travels bring you back to our beautiful Smoky Mountain area! Safe travels. Don Ward

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Reviewed 26 May 2014 via mobile

Don't purchase a stay here and expect a hotel because it is like a condo. They have a 3 car garage out back. Park in the lower part to get a dolly to bring your bags in. They have several activities during the week to keep kids busy. We enjoyed the movie at the pool. We had an adjoining two apartment rooms which was nice. Our view was the pool and street so I bet the mountain views that several people suggest are amazing. There is a little walk but you won't find most of the hotels on the strip to be as clean and modernized. There is a back way to walk that takes you further up the strip so you can avoid the foot traffic. These have full kitchens so you can cook. There are also grills by the pool. There is a little store on the opposite side of the street if needed and the hotel carries a few items for purchase. The log cabin pancake restaurant across the street is our favorite pancake place hands down. We have eaten at pancake pantry (not as special as people make it seem) and flapjacks (horrible). Easy to get to the 3rd floor where the lobby is located. Elevators are quick.

Stayed: May 2014
Thank gardeningteacher8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 29 May 2014

Hey there gardeningteacher, It sounds as though you were pleasantly surprised, which I am very happy to hear, but I want to make sure that I am communicating the fact that we are more than a hotel in effort to help my guest set the appropriate expectation of their stay with us . Our goal is to always exceed our guest expectations and send them home with lifetime memories each and every visit! Our activities department plays a huge part in meeting these goals, and I am so proud of the job Miss Misty and Miss Wanda do. They are both so passionate about what they do for our guest! The views are defiantly more a personal preference, we have request for both. My personal favorite is the mountain side we actually refer to it as “creek side”. I will not argue your point about The Log Cabin Pancake house they ROCK! Please don’t be a stranger; we hope to see ya’ll back again real soon! When you do return make sure to let us know your expectations. I promise we will work real hard to exceed them. Don Ward

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Reviewed 13 May 2014

This was our very first stay at a timeshare resort and at this location. We only live like an hour from Gatlinburg we came over because my daughter had a pageant. This place was very clean and roomy. We got a 2 bedroom villa with a King Bed and Jacuzzi tub in one room and a Full Size and Double Bed in the other room. This had 2 bathrooms, 3 TV's, and Fireplace. The staff was very friendly we stayed from a Friday-Tuesday. I was worried about being pressured about buying a timeshare and I wasn't pressured so that was good. Both the inside and outside pools were great. Also had hot tubs inside and outside. The only downfall was the pools were on the cold side. The temperature said 80 degrees, but I don't think it was 80 in the pool. There was plenty enough towels and wash cloths in the room for our family of 4 all of the days. Kitchen area was fully stocked with everything you needed if you were cooking. We had a room with a street view on the 4th floor. It was nice. There is also a temporary charge they put on your credit card of $115 for any damages you may do to the room. They say this will be put back on your card if everything in the room checks out good and nothing is tore up. So I would recommend staying here at this location! :)

Room Tip: The 2 bedroom villa is really roomy. It could sleep up to 8 people. It has 3 beds and a sofa bed.
  • Stayed: May 2014, travelled with family
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Thank hmsradmajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 15 May 2014

Thanks for taking the time to review your recent stay with us hmsradmajor.I really appreciate your decision to stay with us. Please let us know how your daughter did in the pageant, we were all rooting for her! I hope to see y’all again soon. Don Ward

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Reviewed 13 May 2014

When we go to Gatlinburg this is where we like to stay. We are owners here but don't always get to stay here. The front desk staff, maintenance staff and housekeeping staff are wonderful. They will help you in any way they can. They have a can do attitude and always go above and beyond for us! We had to leave early this time due to a medical emergency. The rooms are really nice and always clean and well stocked. The décor has been updated and it is nice but we really liked the bear and mountain décor that was there. We do miss that but understand the change with the different owner. There are a few handicap things that we would love to see added but overall this is a wonderful place. Great for families or couples. Great views from all rooms and perfect distance to town. The only reason we don't give them a 5 is because of the handicap things that we feel should be added and the mattresses are too hard. Everything else is definitely a 5! Don Ward is an exceptional manager and has a wonderful staff. Thanks again for everything!

  • Stayed: May 2014, travelled with family
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1  Thank Cheryl I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 15 May 2014

Cherylw, thank you for your loyalty to our resort and for the great review of your recent stay. I and my staff are very serious when it comes to providing our guest with the highest vacation experience. I am very interested in hearing your suggestions of added handicapped things for the units. Please contact me directly here at the resort as we are currently planning our 2015 Annual Unit Maintenance scope of work, budget , and schedule and this is the perfect time to be able to add your suggestions , making it easy for you to give us that 5 on your return visit. I hope everyone is doing better and hope to see ya’ll again soon. I look forward to talking to you at your earliest convenience. Don Ward

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