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“Wonderful Weekend Getaway”

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Holiday Inn Club Vacations Smoky Mountain Resort
Ranked #23 of 77 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 4 June 2014

The staff was friendly- we checked in at 1am and the security guard checked us in. We called ahead to let them know we would be a late arrival and it was the easiest check in i've ever had. The villas were cute, clean and rustic (but modern) cabin themed. Parking free and convenient, free wi-fi. 2 pools and lots of ammenities. Short walk to downtown. AWESOME pancake house across the street from hotel.

Room Tip: Ask for a balcony that overlooks the side/back woodsy/mountain area rather than the front of hotel/s...
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  • Stayed: June 2014, travelled as a couple
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2  Thank Littlemrsbush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 9 June 2014

Hey there Littlemrsbush, Thank you so much for staying with us! I really appreciate your business and taking your time to review your stay with us! I agree with you the folks at Log cabin Pancake House do know a thing or two about pancakes. I hope ya’ll will come back and see us again real soon! I promise we will work hard to make your next getaway as “wonderful” as your last one! Don Ward

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384 - 390 of 929 reviews

Reviewed 1 June 2014

Great one bedroom villa. We had all the amenities - full kitchen, washer and dryer in room. Room itself was very clean and had a spacious feel about it. The staff was very friendly - I don't think we passed anyone without them speaking to us and asking about our stay. There were indoor and outdoor pools as well as a fitness room. Hotel is about .3 of a mile from the main street through Gatlinburg. Despite being in room 413, our balcony was actually ground level. The price of this villa was about $200 a night. We found a nice pancake house across the street and a good barbecue restaurant just down the street.

  • Stayed: May 2014, travelled as a couple
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Thank Randy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 3 June 2014

Thank you so much RDG1977, for taking time to review your stay with us! It tickles me that you found your expectations meet during your stay! Please come back and see us soon, we have a lot of exciting additions coming to our property in the very near future! I hope to see y’all soon, safe travels. Don Ward

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Reviewed 29 May 2014

It is easiest to visit Gatlinburg on foot, as all the main attractions are bundled together on the main road and parking is limited. This hotel was located perfectly. Close enough that you can leave your vehicle at the hotel, but far enough away that you don't hear the noise. It's a lodge like facility, with nice underground parking. There are indoor and outdoor pools, and grill space available. They have a "camp store" with drinks, a few meal items, and toiletries. They also have a few toiletries available at the front desk, like razors, free of charge. Their fitness facility was very basic, and had only one piece of strength training equipment - I was not impressed. Otherwise the staff was very accommodating, the room was very clean, and it was a very enjoyable stay. The only hiccup we had was two days before check out, they changed the card mechanism to call the elevator from the parking ramp. This meant we had to climb three flights of stairs unexpectedly to the front desk so they could fix our keys. It would have been nice if they had notified us, as I was traveling with family members that were unable to climb the stairs.

  • Stayed: May 2014, travelled with family
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1  Thank KLynn616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 30 May 2014

I truly appreciate your business Klynn616, Thank you for choosing us for your latest visit here in Gatlinburg and the Smoky Mountain Area. I am very happy that y’all had such an enjoyable stay with us. I hate that we overlooked you on the lock exchange, I really am sorry, we tried to make contact with all guest in order to make this upgrade with as little inconvenience as possible. Please contact me at the resort and let me know what type of equipment you would like to see in the fitness center, we are preparing our 2015 budgets and this is a perfect opportunity to exceed our guest expectations. I look forward to hearing from you and hope to see y’all again real soon. Don Ward

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Reviewed 28 May 2014

Wonderful lodge-like facility with indoor and outdoor pool. Room furnishings remind you of being in a nice cabin. Clean. Great location -- just a couple blocks off the main street through Gatlinburg -- easy walking distance for Convention Center, Pancake House, Bubba Gump's, and the Skylift.

Room Tip: Beautiful views of the mountains on the south side.
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  • Stayed: April 2014, travelled with family
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1  Thank CWillison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 29 May 2014

WOW! Cwillison, it looks like you get around a lot...in a good way of course. I am so happy that you enjoyed your stay with us while here in Gatlinburg. I really do appreciate your review as well as your business. I hope that we have earned the reservation on your next visit here in Gatlinburg and our beautiful Smoky Mountain area. Be sure to let us know your expectations of that visit and I promise to work very hard to exceed them as well! See ya’ll soon. Don Ward

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Reviewed 28 May 2014

Stayed for 6 nights, lovely big apartment with all facilities to make our stay comfortable. Near to downtown Gatlinburg. Coffee in am in lobby and popcorn in afternoon. Great outdoor & indoor pool. Staff helpful and always greeted you.

Room Tip: We had a king size bed apartment plenty of room for 2
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  • Stayed: May 2014, travelled as a couple
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Thank Tiggr66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 29 May 2014

Tiggr66, it always tickles me when we are able to meet our guests’ expectations and provide them with great life time memories, especially those of you from across the “pond”! Thank you for staying with us. I hope you will stay with us again as your travels bring you back to our beautiful Smoky Mountain area! Safe travels. Don Ward

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Reviewed 26 May 2014 via mobile

Don't purchase a stay here and expect a hotel because it is like a condo. They have a 3 car garage out back. Park in the lower part to get a dolly to bring your bags in. They have several activities during the week to keep kids busy. We enjoyed the movie at the pool. We had an adjoining two apartment rooms which was nice. Our view was the pool and street so I bet the mountain views that several people suggest are amazing. There is a little walk but you won't find most of the hotels on the strip to be as clean and modernized. There is a back way to walk that takes you further up the strip so you can avoid the foot traffic. These have full kitchens so you can cook. There are also grills by the pool. There is a little store on the opposite side of the street if needed and the hotel carries a few items for purchase. The log cabin pancake restaurant across the street is our favorite pancake place hands down. We have eaten at pancake pantry (not as special as people make it seem) and flapjacks (horrible). Easy to get to the 3rd floor where the lobby is located. Elevators are quick.

Stayed: May 2014
Thank gardeningteacher8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 29 May 2014

Hey there gardeningteacher, It sounds as though you were pleasantly surprised, which I am very happy to hear, but I want to make sure that I am communicating the fact that we are more than a hotel in effort to help my guest set the appropriate expectation of their stay with us . Our goal is to always exceed our guest expectations and send them home with lifetime memories each and every visit! Our activities department plays a huge part in meeting these goals, and I am so proud of the job Miss Misty and Miss Wanda do. They are both so passionate about what they do for our guest! The views are defiantly more a personal preference, we have request for both. My personal favorite is the mountain side we actually refer to it as “creek side”. I will not argue your point about The Log Cabin Pancake house they ROCK! Please don’t be a stranger; we hope to see ya’ll back again real soon! When you do return make sure to let us know your expectations. I promise we will work real hard to exceed them. Don Ward

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Reviewed 13 May 2014

This was our very first stay at a timeshare resort and at this location. We only live like an hour from Gatlinburg we came over because my daughter had a pageant. This place was very clean and roomy. We got a 2 bedroom villa with a King Bed and Jacuzzi tub in one room and a Full Size and Double Bed in the other room. This had 2 bathrooms, 3 TV's, and Fireplace. The staff was very friendly we stayed from a Friday-Tuesday. I was worried about being pressured about buying a timeshare and I wasn't pressured so that was good. Both the inside and outside pools were great. Also had hot tubs inside and outside. The only downfall was the pools were on the cold side. The temperature said 80 degrees, but I don't think it was 80 in the pool. There was plenty enough towels and wash cloths in the room for our family of 4 all of the days. Kitchen area was fully stocked with everything you needed if you were cooking. We had a room with a street view on the 4th floor. It was nice. There is also a temporary charge they put on your credit card of $115 for any damages you may do to the room. They say this will be put back on your card if everything in the room checks out good and nothing is tore up. So I would recommend staying here at this location! :)

Room Tip: The 2 bedroom villa is really roomy. It could sleep up to 8 people. It has 3 beds and a sofa bed.
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  • Stayed: May 2014, travelled with family
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Thank hmsradmajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 15 May 2014

Thanks for taking the time to review your recent stay with us hmsradmajor.I really appreciate your decision to stay with us. Please let us know how your daughter did in the pageant, we were all rooting for her! I hope to see y’all again soon. Don Ward

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Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
Price Range: £104 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Official Description (provided by the hotel):
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg

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