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Holiday Inn Club Vacations Smoky Mountain Resort
Ranked #23 of 77 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 2 September 2014

This was my first time to Gatlinburg and I went with several friends. We stayed in the two bedroom villas. The rooms were very clean and very roomy. I loved that we have enough room for everyone and a full kitchen. The staff was wonderful as well. They were very friendly and very attentive. The resort itself was very clean and well kept up. The location was great, very close to the action (within a short walking distance) but far enough away that it was quiet. Loved the area with all there is to do and the hiking is amazing. I cannot wait to go back.

  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
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Thank squeaker719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 25 September 2014

Squeaker719, on your next trip make sure to get with Ms. Misty in our Mountaineer Center ,she and Ms. Wanda have some really great hiking adventures ant where from a couple of hours to full days and even over night! I am delighted you were able to experience my teams’ passion for exceeding our guest expectations, first handed. See you soon! Don Ward

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342 - 348 of 929 reviews

Reviewed 1 September 2014

This was our first time to stay here. It is in a perfect location. We stayed in room 514, creek side. At this time of the year you can't see the creek but you can certainly hear it. All the staff was polite and overly nice. The cable box in the bedroom didn't work, and by the time I could get back to the room from the front desk, the repairmen were already in the room working on it. You can't ask for faster service than that. The place is clean, nice and very comfortable. Great place for family.

Room Tip: Ask for creek side.
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Pam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 25 September 2014

Pam A, thanks for such a nice review of your recent stay with us! I hope you and the whole family will come back and see us soon! Don Ward

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Reviewed 1 September 2014

My fiance and I had a great time visiting the Smokies and the Holiday Inn Club was the perfect place to stay. It is located a few blocks off of the Parkway in the heart of Gatlinburg, less than a minute from the Cherokee Orchard Rd entrance to the Smoky Mountains National Park and less than 8 minutes from the Sugarlands Visitor Center.
There are great places to eat and they are close by: Log Cabin Pancake House is across the street and the Cherokee Grill and Mellow Mushroom are a short walk, especially when you use the path behind the parking garage.
The service was excellent! The staff were always polite and very helpful, especially PJ, Bobby Jean and Ed.
We can't wait to go back.

Room Tip: For a better view call two weeks after you make your reservation and ask for a room on the 9th or 10...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
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Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 26 September 2014

Daniel H, We work very hard to get reviews like yours from all of our guest! Thank you so much for such a nice review! It was our pleasure actually our passion to service you our valued guest. I hope y’all will make us a family tradition allowing us to be a part of your life long vacation memories. Hoping to see y’all soon! Oh by the way we have all kinds of wedding chapels around here…hint...hint . ;) Don Ward

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Reviewed 31 August 2014

There has got to be a better way to ask your guests to come to an informative meeting about joining your resort club. We checked in (early, because we were told over the phone check in was at 3, wasn't till 4, but no problem there). In order to get our parking pass, we had to talk to Troy at another desk. We went to talk to Troy and felt interrogated about our plans while we were staying here. We didn't have anything specific planned, but told him what our interests were. He proceeds to try to sell us discount tickets, "one time check in offer" . We weren't sure why he was so pushy and his intentions weren't clear at first, all we wanted was our parking pass so we could park, unload, and relax a minute. FYI, you can get these discount tickets anywhere on the strip, and they were cheaper. He was a little pushy and it really put us off, we didn't go back through the lobby until check out, because it had made us so uncomfortable. On another note, when I was looking online to make these reservations, all of the room descriptions were identical. I called the 800 number to ask about the different rooms.... She just re read the description online, obvious she was not someone who worked at the location. She did asure me that there was a separate shower from the jetted tub, (because that's what the description read) WRONG! There is a hand held shower head in the jetted tub, which is quite high up from the floor, making it dangerous stepping out. I had my husband help me out of the shower, so I didn't fall. The room itself was very nice, and all the other staff we encountered were very nice and always asked if we were doing ok or needed anything. I didn't like that we had to pay an additional $115 at check in as a deposit, when I already paid almost $400 for the room. I wasn't told anything about this when I made the reservations and paid for the room. The hotel was a couple block walk to the strip, which is what we like to do while visiting (walk around all the shops). Pancake house across the street was excellent. The fan in the bedroom needs oiled or something, it made a horrible noise even on low speed (rm 613). The mattress was quite hard, but we are used to a memory foam mattress. We did enjoy our stay, seems like a pretty negative review, but I feel things can't be improved on if you don't know. Not sure if we would come back, mostly because of the parking pass chaos.

Room Tip: Make sure you bring snacks for late night snacking. The gift shop closes at 10 pm. There is a walg...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Alison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 26 September 2014

AlisonA, Thank you for reviewing your recent stay with us, I apologize if Troy’s passion for encouraging your family to take advantage of a better more economical way to vacation felt more like pressure. He did not intend to overwhelm you. We have found that most of our guest prefer to schedule their tour upon arrival, so they can continue planning their vacation around the wonderful amenities that our resort and the surrounding area have to offer. I wish you safe travels and hope you will visit our beautiful Smoky Mountains again soon! Don Ward

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Reviewed 31 August 2014

The ladies in the activity room was very helpful with the crafts we did. Misty and Wanda made the time we spend there very enjoyable and we will continue participating with them in the craft room. Thank You Very Much.

Room Tip: Any room you chose will be perfect.
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Beverly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 26 September 2014

Thank you so very much for taking time to review your recent stay with us BeverlyH. I sure do appreciate you staying with us! Ms. Misty and Ms. Wanda are the BOOM, but I have to tell you our Mountaineer Center sure is lonely without Ms. Denise being here. I look forward to seeing y’all again soon. Don Ward

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Reviewed 27 August 2014 via mobile

Husband priority member with Holiday Inn. We stayed here for our 21year anniversary. After a 5 heour drive to get there we were put in a room that had not been cleaned. No sheet on the bed and cushions off the furniture. Dirty bathroom and floors. We called the front desk and they moved us to another room but that was after standing and waiting for 15 min for someone to take us to another room. Wanted to have a romantic evening in front of the fire place....fireplace wouldn't come on. Called front desk to ask why it wouldn't work only to be told that the gas hadn't been turned on yet. This place was a joke. We spend every anniversary in Gatlinburg. Refuse to ever stay at this holiday inn or any other holiday inn again.

Stayed: August 2014, travelled as a couple
3  Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 10 October 2014

Rebecca B, I am sorry we were not able to meet your expectations, I apologize that the response and immediate correction by my front desk team was not satisfactory to you. Our fireplaces are indeed gas and are turned off during the hot part of the summer, Memorial Day to Labor Day. We do always have outdoor fire pits available for guest usage year round. I wish you many more happy anniversaries and safe travels. Don Ward

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Reviewed 25 August 2014

Belong to Holiday Inn Club and wanted to check out resort. We are Platinum members, but not treated as such here. We were only able to get two nights instead of 3. This isn't long enough in a resort area. Able to walk to nearby restaurants. You do need a car to go to Pigeon Forge for shows and Dollywood. Resort is at edge of state park for a driving trail. You can get out and walk different trails.

  • Stayed: August 2014
    • Value
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    • Rooms
    • Cleanliness
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3  Thank Betty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this reviewResponded 10 October 2014

Thank you for your most recent review of your stay with us BettyL. I am glad you enjoyed your stay with us, all be it as short as it was. I promise we were physically full or we would have been more than happy to extend the third night that you wanted. I suggest you make reservations as early as possible as that will give you more choices to available time. I hope you will come back soon and I promise to” treat” you like a Platinum member. Don Ward

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Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
Price Range: £104 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Official Description (provided by the hotel):
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 
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Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg

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