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“Paradise in the mountains”
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Excellent
72 reviews
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Overview
Cabin -
1 Bedroom, 1 Bathroom, Sleeps 2
Gatlinburg, Tennessee

Reviews from our community

Excellent - based on 72 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
anatolyc
San Antonio, Texas
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good cabin, Great smoky Mountains, POOR management”
Reviewed 20 September 2016 for a stay in September 2016
3
people found this review helpful

Stayed for 4 days in September. Cabin was great in general, with some design flows that turned it OK.

The GOOD:
1. The cabin is new and in a great shape
2. Very private
3. Outdoor fireplace, hot tub, two level balconies with wonderful view

The SO-SO:
1. HVAC unit is located inside a closet in the master bedroom. It is LOUD.

The BAD:
Property management is below expectations:
1. Check-in process is over the phone. HOWEVER, there is no TMobile reception next to the cabin. One has to drive back to find a spot to check-in. Might be better with other carriers, but I expect measurable count of visitors getting unwelcome reception
2. In spite of a statement that early check in possible, found no evidence of an attempt to accommodate. Cleaning lady was still at the cabin on arrival at 2:30PM, even though the cabin was vacant day before. Cleaning lady left after 3 and we were able to check in only around 3:30PM.
3. Check-out over the phone is ok, HOWEVER, one has to listen to several voice prompts. Having to listen to a prompt asking if we are interested to buy a cabin while trying to head off to the airport asap, does not feel right.
4. Things do happen and there is a reason hospitality business is called 'hospitality'. It is not about everything being always perfect, but more about creating perfect impressions, making guests feel welcome in a worry free vacation mood. The management company hasn’t accomplished this goal during our stay and unless they change their processes is likely to reproduce same experience for other visitors.

Nothing that can't get fixed by the great Smoky Mountains. Come and enjoy the mountains!

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IL, United States
Reviewed 18 September 2013 for a stay in September 2013
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Fenton, MO, United States
Reviewed 2 September 2013 for a stay in August 2013
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brandon, MS, United States
Reviewed 2 August 2013 for a stay in July 2013
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hamilton, MI, United States
Reviewed 15 July 2013 for a stay in June 2013
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IN, United States
Reviewed 9 July 2013 for a stay in July 2013
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sue P
Eads, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“It was simply beautiful!”
Reviewed 8 July 2013 for a stay in July 2013

Our cabin, 'Unforgettable' was just that ... "unforgettable". After punching in the codes, it was beautiful, inside and out. The view was awesome. The kitchen was well equipped (not that I used it). The bed was so nice, I slept like I was in my own bed. Loved the shower with water coming from every direction. The only problem I had was waiting on the hot tub to heat up. But we entertained ourselves with the pool table.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness
Liked best: The privacy
Liked least: Waiting for the hot tub it heat
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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