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“Great location but disappointing anniversary trip”

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Baymont Inn & Suites Gatlinburg On The River
Ranked #14 of 78 Hotels in Gatlinburg
Certificate of Excellence
HUNTSVILLE
Level 6 Contributor
208 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Great location but disappointing anniversary trip”
Reviewed 3 November 2013

We had honeymooned in Gatlinburg 43 years ago and were looking forward to a balcony on the river in a non smoking hotel. It's a great location, close to everything. We had booked the room last April with the early booking pre-paid plan. We had requested a wheelchair accessible room with a roll-in shower. Two or three times we called to be SURE we had the accommodations we required, and were assured we did. We had driven about ten hours to get there and were looking forward to a shower. We saw the no smoking signs all over the place which is good for those of us with lung problems to see. We got our assigned room; the desk clerk said, "That room is our roll-in shower." We got to our room and were immediately hit with the smell of stale cigarette smoke in the room. There was barely enough room to get my wheelchair into the room and not enough to maneuver. And the bathroom had a tub, not a roll in. So here we are with a non-refundable room for several days that we can't use. We did stay the night because we had no choice, but could not shower. We sat out on the balcony and enjoyed the river for about three minutes until someone on another balcony lit up. The staff did not know what rooms were what .... someone had just walked in asking for their largest room which turned out to be the only roll-in shower. We lost an entire day of our vacation moving to another hotel. And while we were reimbursed for the nights we didn't use, we feel the one night we stayed there wasn't worth the money. We both had difficulty breathing, and therefore sleeping that one night. Some anniversary trip!

Room Tip: All the rooms have balconies on the river. It is an older hotel, but in my book it was terrible ove...
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  • Stayed October 2013, travelled as a couple
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Helpful?
12 Thank JANETM45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
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English first
North Charleston, South Carolina
Level 6 Contributor
131 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 1 November 2013

All of the rooms at this hotel have a stunning view of the river below from the balcony . The rooms are just a little past their best but comfortable and quiet since the balcony view is at the rear of the hotel. The room was clean and a slightly musty smell cleared when the A/C was running. As with other comments, it was good to have a refrigerator and microwave, although this seems to be more common nowadays. We liked the breakfast and, overall, were happy with our stay.
The location is close enough to the center of Gatlinburg to easily walk (a bonus because parking in the center is a pain) - about 10 minutes. Pleasant staff and good service.We will stay here again.

Room Tip: Near the reception desk if you must have good wifi reception
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  • Stayed September 2013, travelled with friends
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Helpful?
1 Thank probinb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Charles, Louisiana
Level 5 Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 October 2013 via mobile

The room was nice and clean. Refrigerator and microwave in the room is a positive. The Wi-fi did not work too well. The location is excellent. Very close to all the attractions. Good for a short stay.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank saswatibiswas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littleton, Illinois
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 October 2013

We stayed at this hotel for four days 10-11 thru 10-14 in room 204. The most troubling was that at 7am on 10-14, there were two bedbugs on top of the sheets on one of the beds. My husband has one bite. We presented the bugs to management, who said when we got home to shake out all the things we had with us. No other instruction other than to let them know if we had any medical bills.

The picture on choicehotels.com grossly misrepresents this hotel. It has some kind of log cabin siding which obstructs the view on most of the front balcony, and appeared to be under renovation, which is badly needed. Room 204 was one that was apparently completed and was dark and smelly. It is correct that it is all of three car lengths from the main highway in Gatlinburg, and is three stories above one story of parking. There is a second level of parking down below, next to the river that had construction materials. The breakfast room was never big enough, and the Krispy Kreme donuts were stored for use the next day in an open box one shelf above two garbage cans.

I inquired of choicehotels.com about it and they were to get back to me in 72 hours. They haven't. I would NEVER stay here again, and regret that we stayed there as long as we did. This, along with the parks being closed, totally ruined our vacation.

Room Tip: Go on down the road.
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  • Stayed October 2013, travelled as a couple
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Helpful?
11 Thank farmgirl61452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level 4 Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 October 2013

The room was spacious and mostly renovated with clean paint, carpet, sink, counter and doors. They seem to have forgotten to renovate the bathtub and the beds.

The beds squeeked and felt quite "old". The bathtub was so gross that I didn't even want to stand in it to shower. The non skid circle stickies were black making them look filthy.

The room had a gorgeous view over the creek in the back with a nice balcony to sit on and the walls were fairly sound proof as I didn't hear the neighbours at all.

Aside from the bathtub, it was a great room and great hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank traceyincanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 October 2013

This is the third time we have stayed at this hotel. In the last three years, the hotel has undergone a number of upgrade that has made our stays more enjoyable. The rooms have been repainted, new carpet installed, electronic locks, microwave and mini-frig. Our stay was on Saturday night, and we did hear motorcycle sounds until 11pm. Our balcony was over the river. The water views and water sounds were delightful. The room was clean and the bed comfortable. Breakfast included sausage, eggs, waffles, cereal, pastries, fruit, coffee, juice, and milk.

Room Tip: Upper floors have the best views!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert_draper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, Kentucky, United States
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 September 2013

We stayed a 4 nights in July. The rooms were nice and clean (no bugs!!), recently updated with a nice little balcony overlooking a beautiful creak. The linens were clean and we were able to get extra fresh towels (upon request) with no hassles.

The location was good, was near a trolley stop. Very easy to hop on the trolley and get into downtown Gatlinburg to walk through all of the shops without paying to park.

Free breakfast. The food was pretty good (waffles, biscuits & gravy, sausage, eggs, bagels, cereals, etc) but there were only like 4 tables, so we had to take breakfast back to our room every morning. That didn't bother me, because I enjoyed having breakfast out on the balcony.

The only 2 things that stopped me from giving the hotel the full 5 stars was the wifi was horrible. Couldn't hardly get on. And the pool was very weird. It had a very large deep end, and a very small shallow end that was hard to get in and out of.

We will definitely stay again though, I've stayed in a lot of hotels in Gatlinburg and this was one of the better ones. The view from the balcony was spectacular!

  • Stayed July 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Brandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Gatlinburg On The River

Property: Baymont Inn & Suites Gatlinburg On The River
Address: 293 Parkway, Gatlinburg, TN 37738-5150 (Formerly Comfort Inn On The River)
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Gatlinburg
#18 Romantic Hotel in Gatlinburg
Price Range (Based on Average Rates): £
Hotel Class:2 star — Baymont Inn & Suites Gatlinburg On The River 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Comfort Inn On The River Hotel Gatlinburg
Comfort Inn Gatlinburg
Gatlinburg Comfort Inn

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