We had honeymooned in Gatlinburg 43 years ago and were looking forward to a balcony on the river in a non smoking hotel. It's a great location, close to everything. We had booked the room last April with the early booking pre-paid plan. We had requested a wheelchair accessible room with a roll-in shower. Two or three times we called to be SURE we had the accommodations we required, and were assured we did. We had driven about ten hours to get there and were looking forward to a shower. We saw the no smoking signs all over the place which is good for those of us with lung problems to see. We got our assigned room; the desk clerk said, "That room is our roll-in shower." We got to our room and were immediately hit with the smell of stale cigarette smoke in the room. There was barely enough room to get my wheelchair into the room and not enough to maneuver. And the bathroom had a tub, not a roll in. So here we are with a non-refundable room for several days that we can't use. We did stay the night because we had no choice, but could not shower. We sat out on the balcony and enjoyed the river for about three minutes until someone on another balcony lit up. The staff did not know what rooms were what .... someone had just walked in asking for their largest room which turned out to be the only roll-in shower. We lost an entire day of our vacation moving to another hotel. And while we were reimbursed for the nights we didn't use, we feel the one night we stayed there wasn't worth the money. We both had difficulty breathing, and therefore sleeping that one night. Some anniversary trip!
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- Also Known As:
- Comfort Inn On The River Hotel Gatlinburg
- Comfort Inn Gatlinburg
- Gatlinburg Comfort Inn