I use Trip Advisor for honest reviews, so I offer one here as well. Having traveled to Pigeon Forge/Gatlinburg once prior, I did some research and was leaning towards the Park Vista. I reviewed the multiple reviews and noticed that the General Manager, Ms. Schaffer responded to most reviews both good and bad, and one reviewer had mentioned that he had spoken to her prior to making reservations.
I was in town for a conference, but had taken my wife and 8 year old son and was looking to make it a working vacation. For us, the Gatlinburg area suites us better than Pigeon Forge, and with an active 8 year old, the indoor pool with water slides was a big consideration. Prior to making a reservation I sent GM Ms. Schaffer an email with a few questions, and received a response the very same day. It may sound silly, but one issue that is a factor for us is the water temperature of the pool. We have traveled a lot, and nothing is worse than a pool that is too cold to use and can spoil the trip for a child.
Now the review; The hotel itself is very well maintained and visually impressive for the area. The entry way and rooms have been upgraded with new fixtures, carpet, granite, etc. The rooms have a refrigerator, and there is a community microwave on each floor. The room was clean, and well decorated. The lobby is well kept, and for the most part every employee we dealt with was pleasant. During our 7 day stay, we had the AC in the room malfunction and maintenance fixed the same day although we were given the opportunity to change rooms if we desired.
The pool area is fantastic and made the trip for our child. The water is as advertised at 82 degrees, and with two pools and two slides, made the stay for us. We spent approximately 4 hours a day in the pool with our son. Take a look at the pictures on their site which are accurate.
The hotel is located at the far end of Gatlinburg near the National Park. If you have never been to the area, there is a shuttle available ($2 a day, all day passes at desk) that will take you through the area and has a scheduled stop every 15-30 minutes at the hotel. To be honest, the area is not that large, parking is available ($5 -$8 a day) and once in town you could walk the whole area with no problem. Walking from the hotel is sketchy as there is fairly long hill with a very narrow road and switchbacks from the hotel to available sidewalks.
It was a great stay and when I return to Gatlinburg will be at the top of my list.
I have only one complaint about the our stay and the property and hope that it is reviewed and corrected, as it is apparent that management is working very hard to provide a great experience. The actual pool area itself is not as clean as the rest of the hotel. We observed the same used band aids, wax ear plugs, bands, etc. that were left by the hot tub, and the pool area for 7 days and were never cleaned. In addition there was a large amount of hair in the pool itself. Believe me there were times that the pools were full with kids, and granted it would be nice if guests cleaned up after themselves but they did not. We were in the pool at multiple times in the a.m. and p.m. and saw the area being serviced/clean, however not one time did we see staff address those areas. If the hotel would only devote the same initiative to the pool area as the rest of the property the stay would have been perfection.
I do recommend this property and will stay here again when we return.
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
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- Also Known As:
- Park Vista Resort
- Park Vista Gatlinburg
- Park Vista Motel Gatlinburg Tn
- Park Vista Hotel Tenn