When the best you can do is average, you have a problem. When average beats out the substandard hotel scene which is Gatlinburg, TN - you have it made.
The hotel is nestled in the smokies and offers incredibly views, has lovely rooms and a great childrens pool area &the prime rib is amazing.
Unfortunately the hotel goes downhill in every other area imaginable. The staff and management are to put it nicely, unkept/ unprofessional and on a good/ bad note they accept bribes quite readily. These people are a notch above their competition based solely on their retention of teeth.
When checking in I was unable to communicate with the front desk clerk who did not understand the words retainer/ hold/ bond etc. It was a mess.
We ordered and paid for our room a week in advance requesting that our friends be in proximity of our room - their idea of proximity was putting these friends directly below our room - they saw no variance in their effort and our request.
When our friend went to the front desk to find another room on our floor they were promptly upgraded and slipped a room that goes for up to $100 more than what they paid - next time I'll reserve the room at the hotel and bring cash for bribes.
On the plus side:
We were able to see a wedding party which included a Wayne Newton and Ashley Judd impersonators, not as entertainment but in the role of groom and daughter of the bride - hilarious.
I have not seen this many rhinestone encrusted butts since the early 1980's bedazzler's popularity.
Doubletree cookies make up for a multitude of errors and as I stated earlier, this is the best hotel the city has - so it is pretty much downhill (and a steep one at that) from here!
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
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- Also Known As:
- Park Vista Resort
- Park Vista Gatlinburg
- Park Vista Motel Gatlinburg Tn
- Park Vista Hotel Tenn