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“You Get What You Pay For” 5 of 5 bubbles
Review of Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #13 of 78 Hotels in Gatlinburg
Kannapolis, North Carolina
Level Contributor
115 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“You Get What You Pay For”
5 of 5 bubbles Reviewed 15 May 2012

Compared to most hotels in Gatlinburg, this is probably one of the very few "full service" hotels you'll find: on-site restaurant, room service, gift shop, wakeup calls, concierge, etc. We spent a 4-night long weekend in Pigeon Forge/Gatlinburg & spent 2 nights in each location (Thurs & Fri in a Pigeon Forge hotel for the Dolly Parton Parade, Sat & Sun here for Mother's day). All staff members were professional, pleasant, and extremely accommodating. The front desk clerk (Donna) was so gracious to upgrade us to a King Parlor (2-room suite) and arranged for the concierge to have chocolates delivered to our room for my husband's birthday. I can't tell you how much the little touches like this meant to us. My 4 year old loved the see thru elevators as we proceeded to the 14th floor. Both rooms were very clean as were the linens. Moreover, we ordered room service for dinner & enjoyed the balcony view of the Gatlinburg city lights (cheaper than going out & having to pay to park)! The indoor pool area was well maintained, complete with waterslides, a hot tub and towel service; my daughter had a blast & I was shocked to learn that it was open til midnight! Parking was free, which was great. We had breakfast in the restaurant the day we checked out; what a nice selection: chef prepared omelettes, pancakes, belgian waffles, bacon, sausage, cold cereal, oatmeal, fresh fruit, nearly anything you could want for breakfast, they had it.

Bar none, The Doubletree Park Vista was by far THE BEST HOTEL in Gatlinburg I have ever stayed at. My ONLY gripe (and I really shouldn't complain about it given how well we were treated but I travel for business a lot and am not used to this, plus consumers ought to know) was that they charge $9.95 per day for High Speed Internet access in your room, where most hotels offer it for free (using the PCs in the lobby is free, though). If they were to waive this, it would be the perfect place to stay in the smokies! Despite this, I would definitely come back.

This is a nice, upscale property secluded high up in the mountains. If you're budget conscious, think about the overall value (and frustration) that you'll soon pay for at that Super 8 or Family Inn you're considering. Don't cut corners on quality. The staff work very hard to ensure you feel welcome and that you enjoy yourself. There is no comparison; you get what you pay for, period. If you're on vacation, pay the money and enjoy yourself. You won't regret it.

Thank you to Donna (Front Desk Clerk), Lee (Restaurant Host), Sue (Housekeeping Staff), and to all the staff who made this a wonderful weekend for me and my family. We look forward to many happy returns!

Room Tip: Rooms that end in lower numbers (i.e., 1401-1410 on the 14th floor where we stayed) have better view...
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  • Stayed May 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 22 May 2012
Dear Tara L;
WOW.. THANK YOU for sharing your great experience! You are 100% correct, "it is the little things that mean the most" and our staff is focused on making sure we deliver on the little things as well as the big things. I am so very proud of each and every one of the staff members here at the Park Vista and as you can tell from your experience, they love having guests visit and to share our home. We look forward to having you and your family again soon.
Travel safely,

Jackelyn Schafer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,063 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (622)
Date | Rating
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English first
Nashville
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 14 May 2012

quick and pleasant check in staff helpful and friendly. trolley stops outside door to take you into gatlinburg, tn. they charge for parking in all of Gatlinburg trolly is 50 cents a trip they have all day pass of $2, and although they dont always come every 20 mins, they do get there kinda close to that timing. the hotel has a good breakfast buffet that is probaby alittle high in cost, but hey what hotel isnt its 12.95 plus tax and drink. the hotel is clean and has a large pool with hot tub attached. I think there may be an exercise room too. The view from your room are awesome and I perfer the view over the parking lot, the mountains rise higher and are breath taking. I was here for a seminar so my room rate was reasonable. however I cant speak to how reasonable it is for the normal vacation stay. I enjoyed my stay here, and several folks saw a black bear cross the bottom of the drive around 8 pm for two nights. The drive is long and up and very steep hill.

Room Tip: rooms over looking parking lot have a better view
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  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kwhkop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester Hills, Michigan
Level Contributor
643 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 417 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

My wife and I decided to take a weekend getaway trip this weekend and we werent disappointed! Stopped by Cherokee and went to Harrahs Cherokee and ate at Paula Deen's restaurant and instead of staying in Cherokee (where Harrahs was sold out and only second rate lodgings were available)...we elected to drive 1 hour more to Gatlinburg late at night on May 12, 2012.

The drive through the Smokey Mountains was breathtaking but we were tired and wanted to get to bed and watch end of playoff basketball game (why wasnt the bar open at 12:30 am??)

When we arrived Jacob (whom we had called earlier to mention that we would be coming in late) was wonderful! He was cheerful and friendly at a very late hour (12:30 am on May 13,2012). He gave us nice mountain view/city view room on high floor (14th floor, room 1402) which was great as the hotel has 15 floors and he set us up with a late check out (12 noon) unprompted. Real touch of class, considerate, and exemplary customer service!!!

Pros:
-Great location high up from city with amazing mountain views
-Mountain lodge feel throughout place
-Doubletree Cookies!
-Two indoor pools (one looked like wading pool; other pool by water slide looked like 4-5 feet deep; the whirlpool was adjacent to pool with slide); there is also a two slides which would be great for kids
-Nice Hotel circular layout with elevators with view of atrium
-Amazing customer service (thanks Jacob!); after a series of bad experiences with hilton hotels despite being HHonors member I was beginning to lose faith in the Hilton brand and one great experience gave me faith in the brand (at least the doubletree which we have always had great experiences with)
-Got great AAA rate for double bed mountain view
-nice HD TV had a lot of channels more than the usual (76 channels)


Cons:
-Carpet in room had some stains otherwise standard doubletree amenities
-Would have liked hotel bar to be open later (we arrived around 12:30 am) and it was completely dead and closed.
-No door in bathroom vanity area (so if you need to use the bathroom etc at night would shine light into bedroom and distrub your partner) (my wife's pet peeve)


Overall great experience and we will definitely come back and stay here in future!

Room Tip: Request mountain view room/high floor
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RonanJordi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrenceville, Georgia, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 May 2012

The staff is very accomodating, especially Virginia and George. They go above and beyond!!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 22 May 2012
Dear Beth H;

Thank you for staying with us and for sharing your experience. Virginia and George are always front and center to help each of our guests and we appreciate you recognizing them.

Travel safely and return soon!
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 11 May 2012

Air condition did not work. Bathroom door would not shut (embarrassing). Tub dirty and full of hair. No service wife cleaned tub and sweated all night. I was furious. To beat all when checked out they over charged me $12.00. Not much but principal. No return. No call back from any one and no apology. Very dis-appointing.

  • Stayed May 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank j127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 22 May 2012
Dear j127;

Please accept my apology for your less than satisfactory stay with us. It is our goal to consistently deliver exceptional service. This certainly is not a typical review that we receive from our guests and I again apologize to you for not meeting our goal for you!
I certainly hope that you will give us another chance to make your stay a better one.
Thank you
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
keswick
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 10 May 2012

We arrived on May 4 for two nights. The front desk clerk was not as cheery as I had hoped. I had planned this vacation for a very long time and was excited and to not have someone as excited, was a bit of a let down even if she faked it for me. The cookies that we received at check in were to die for. I had requested a room away from the elevators on a high floor which we got. When we entered the room there was an odour in the room which we couldn't quite put our finger on. It smelled like smoke and sure enough when we went out on the balcony there were cigarette butts out there. We still weren't sure if that is what the smell was from or if it was cleaning product. We got used to it quite fast. We then smelled the same smell out in the hallway so we figured it was probably cleaning product. The view from the 12th floor (1209) was great if you didn't look down. If you did look down you saw the top of the pool and there was a huge fan that was constantly running and very loud. You couldn't really hear it with the sliding door closed but you could a bit, not enough to be annoying though. Next time I will request a room on the opposite side. The city view at night was stunning.

The lobby area was great. The computers easy to use. I love the fact that the hotel is round and you can look all the way up and see each floor. The elevators are even better with the glass fronts.

All in all this hotel is a great place to stay. A little away from the action and the driveway to get up to the hotel is very steep. Hope your car is in good working order. We saw some kids walking and couldn't believe how hard it must be to walk back up.

Great hotel......employees could be a bit more cheery.

Room Tip: A better room would be one with a park and city view, not just a city view.
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  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cdnmickeyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 May 2012

A very pleasant stay: great location, just far enough from Gatlinburg to be away from crowds. Nice views, front desk staff helpful. Pool complex looked wonderful (didn't have a chance to use it). Appreciated the fact that you could take the trolley and not have to fight traffic or pay for parking, etc. No complaints and would definitely recommend this hotel for business or leisure travel!

Room Tip: Higher floors have better views. I was on 4th floor at the back overlooking pool and could see downt...
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  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Property: Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Motel Gatlinburg Tn
Park Vista Gatlinburg
Park Vista Hotel Tenn

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