The first problem we encountered was the lack of free wi-fi. On the website, it states, "free wi-fi available". I talked to 3 different people before I got an answer to my question. The first staff member stated that she didn't know the answer. So she put me through to someone else. Then, without answering my question, she transferred me to someone else. Then I was put on hold while the last person looked up the answer. She then came back to me saying that we had free wi-fi available in the commons area and in the restaurant. Oh, well. I paid $9.95 to use the internet for an hour or so before our party! I didn't wish to conduct my internet business in public. After paying $111.00 for a room, I would have had to go to a public setting to use my computer, not in the privacy of my room! I was not happy! It was very warm in the room when we first entered. We turned the heat down to 60 degrees and left a little while later left for the party. When we came back to the room a few hours later, it was even warmer. We turned the thermostat down as far as it would go, but the fan couldn't be turned down! It was ok for a while. We went to bed (another problem to be discussed later) and the temperature was comfortable for a while. Then we would get cold, then hot, over and over. We couldn't sleep! The 3rd problem. Entering the room for the first time, I was very surprised to see that the beds had no bedspreads on them! It looked as though someone from the staff just didn't finish the room. It wasn't a good feeling to think it might be a sanitation problem. We had friends 2 doors down from us, and they had bedspreads on their beds. The bed was very uncomfortable, so uncomfortable in fact, that with the heating/cooling problem added to it, we felt compelled to get up around 4:00 am, to drive 1 1/2 hours back home to sleep! I am not a person who complains a lot, but this trip was not enjoyable at all. My husband and I stayed there last year and had no problems. But after this year's stay, I will not recommend this hotel and will not stay there in the future. We will find another place in Gatlinburg when we have our annual Christmas party in your hotel.
- Official Description (provided by the hotel):
- The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more less
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- Also Known As:
- Park Vista Resort
- Park Vista Motel Gatlinburg Tn
- Park Vista Gatlinburg
- Park Vista Hotel Tenn