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Reviews (3,605)
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1,612
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All reviewsdouble treemountain viewpool areawarm cookieshotel restaurantbreakfast buffettrolley servicefamily suitefire pitgreat poolkids loved the poolbunk bedsparking lothot tubthe smoky mountainsfamily vacationthe main strip
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Reviewed 6 January 2014

We have stayed at this property several times throughout the last 3 years. My children love the indoor pool, restaurant staff and food are great! The front desk staff needs IMPROVEMENT!! I was very disappointed in their customer service - enough to say this will be our last stay there! They were very rude, not helpful and loved to put you on hold for long periods of time. Love the location, food, indoor pool- did not care of the customer service!

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
3  Thank Andrea J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 29 January 2014

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,

Melissa Jones
mjones@parkvista.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
13
Reviewed 6 January 2014

Our marriage weekend--- New Year's Eve 2013: Exterior appearance NOT up to Hilton standards. Very poorly staffed @ front desk, waited in long lines to check in. No blankets OR bed spread on bed (?) weird, considering it was winter, had to request blankets & we received old, crappy blankets. Bathroom had no exhaust fan- that's unacceptable. Tub clogged & would not drain, stood in shower water... Bathroom also incredibly small. Limited handicap parking. Other than that- lower level food servers EXCELLENT. Would we go back? Maybe.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 29 January 2014

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

Went up for New Years. Hotel sold out, very busy. Parking at night a little tight. Some wait for towels, etc. Elevators crowded but wait not too bad. Room clean and 2 queen room was spacious enough for 4 of us and gear. Good view of city from balcony. Shuttle comes by but only a few minutes from town, park at the Catholic church for $5. Was able to see fireworks on New Years eve from hotel. Food in resturant was good and less pricey than downtown. Kids enjoyed pool with slide.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 30 January 2014

Thank you so much for your review. We're so glad you had a great time. I will give pass along your compliments to our team!! We look forward to your next visit.

Thank you,

Melissa Jones
mjones@parkvista.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014 via mobile

We had just returned from a family vacation yesterday staying at The Park Vista. There was no complaints at all about service or the way room was. We stayed on 9th floor with beautiful views of mountains especially when they were snow covered one night of stay made it more spectacular. Our son loved the pool very much he always thought you couldn't swim during the winter. This trip was a surprise to him before school started back. The only complaint was food was so pricy and if you had room service they charged a 2 dollar delivery fee on each order on top of 20% gratuity. Contrary to what was heard of breakfast buffet wasn't 10 dollars each and kids didn't eat free either. We do appreciate what management did do for us is that they messed up a breakfast order wrong items sent and food missing they did give us a 25 dollar off coupon on breakfast before we checked out to use before we left. We would stay there again but might eat in town more than to pay the high price of their food!

Stayed: January 2014
1  Thank skbama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 30 January 2014

Thank you so much for your review. We're so glad you had a great time. I will give pass along your comments to our Food and Beverage team to see what happened in regards to the pricing on the menus and I apologize for any confusion!! We look forward to your next visit.

Thank you,

Melissa Jones
mjones@parkvista.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

My husband and I stayed here to celebrate our ten year wedding anniversary. The hotel was nice, clean, and friendly service. The trolley picks up from the hotel to take you downtown. Our views were great from the 13th floor Mountain View room. My only complaint would be about the lack of water pressure in the shower and the drainage of the shower. We would stay again during off peak season. Our rate was $129. Peak season rates go up quite a bit from that.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MrsQueenBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 30 January 2014

Thank you so much for your review. We're so glad you had a great time on your anniversary. I will give pass along your compliments to our team!! We look forward to your next visit.

Happy Anniversary!!!

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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