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“Great family vacation to see snow”

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #15 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 11 January 2014

The hotel was great, parking was convenient and ample. Nice high-rise with great views from every room. The pool has two levels and slides on both, our kids from 5-9 loved it. 5 inches of snow worried me, but they keep the road up the hill in excellent condition. Check in was fast, one of my two rooms was ready early (noon). One front desk member had what seems to be an attitude of indifference and/or pomposity, but other than that, great for our trip.

  • Stayed: January 2014, travelled with family
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Thank tybo54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 30 January 2014

Thank you for your review, we're so glad your family enjoyed their stay with us. I do apologize for the attitude of the front desk agent, and I have passed along your comments to our Front Office Manager who will take corrective action. We look forward to your next stay with us.

Thank you,

Melissa Jones
mjones@parkvista.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,054 - 2,060 of 3,358 reviews

Reviewed 9 January 2014 via mobile

My family and I took a little New Year's trip to Gatlinburg, TN and stayed at the Park Vista Hotel for 3 nights. The hotel was great however, during our stay the hotel was at 100% capacity so service was not very good. The pool at the hotel was very nice and the kids loved it. If we had done nothing but let them swim they would have been happy. The hotel was very clean and well maintained. The staff was friendly. Each of the 15 floors have a microwave near the ice and vending machine which was great for warming bottles and popping popcorn. Overall I was pleased with our stay and would recommend this hotel.

  • Stayed: January 2014
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Thank kodell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 30 January 2014

Thank you for your review, we're so glad your family enjoyed their stay with us. I apologize for the level of service youreceive during your stay. I have passed along your comments to our team leaders who will take corrective action. We look forward to your next stay with us.

Thank you,

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

When we got here, I was glad to get back to civilization! Full service of course. Very nicely appointed in a sophisticated rustic. The tower rises over you like a vortex. Nice indoor/outdoor bar, pools, all the other necessities. The rooms are OK, good enough. The balconies are pure concrete 4 feet up. But the views are spectacular and un impeded.
Dining was really good, as was service, friendliness and a laid back atmosphere.

  • Stayed: November 2013, travelled with friends
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Thank MissCapen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 30 January 2014

Thank you so much for your review. We're so glad you had a great time and you enjoyed the atmosphere that the Park Vista offers. I will give pass along your compliments to our team!! We look forward to your next visit.

Thank you,

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014 via mobile

We loved our mountain view room. The location was so close to the Parkway. The day we arrived, we were able to check in early, which was great. The pool, slides & fitness center were great! The room was a little expensive, but it was a good size. I gave a 4 for service because 1 lady at the front desk was rude in multiple occasions. The other staff were all great. We had a great stay!

  • Stayed: January 2014
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1  Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 30 January 2014

Thank you so much for your review. We're so glad you had a great time. I will give pass along your comments to our Front Office Manager that will take corrective action and I apologize for the service you received at the desk!! We look forward to your next visit.

Thank you,

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

Excellent lodging experience...loved the views from the balcony and dining experience for dinner and breakfast...amazing! Room was clean and large size. Great place and even the driveway was well salted due to weather conditions.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Stonemountaininn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 30 January 2014

Thank you so much for your wonderful review. We're so glad you had a great time. I will give pass along your compliments to our team!! We look forward to your next visit.

Thank you,

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

We have stayed at this property several times throughout the last 3 years. My children love the indoor pool, restaurant staff and food are great! The front desk staff needs IMPROVEMENT!! I was very disappointed in their customer service - enough to say this will be our last stay there! They were very rude, not helpful and loved to put you on hold for long periods of time. Love the location, food, indoor pool- did not care of the customer service!

  • Stayed: January 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
3  Thank Andrea J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 29 January 2014

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
13
Reviewed 6 January 2014

Our marriage weekend--- New Year's Eve 2013: Exterior appearance NOT up to Hilton standards. Very poorly staffed @ front desk, waited in long lines to check in. No blankets OR bed spread on bed (?) weird, considering it was winter, had to request blankets & we received old, crappy blankets. Bathroom had no exhaust fan- that's unacceptable. Tub clogged & would not drain, stood in shower water... Bathroom also incredibly small. Limited handicap parking. Other than that- lower level food servers EXCELLENT. Would we go back? Maybe.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 29 January 2014

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range: £97 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Gatlinburg
Park Vista Motel Gatlinburg Tn
Park Vista Hotel Tenn

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