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“Pleasant rooms, service, panaromic views”

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #13 of 78 Hotels in Gatlinburg
NJ
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Pleasant rooms, service, panaromic views”
4 of 5 bubbles Reviewed 28 April 2014

Family of 4, stayed in a suite (two connecting rooms) on upper floor, 1.5 baths. perfect set up for us. comfortable bed, pillows. sofa bed was pretty comfortable. they brought up extra pillows/blanket 5-10 minutes after requesting them. Bartender was very accommodating, top notch service. Morning bfast buffet had great selection and very friendly, efficient service. Used points so can't beat the price. Great location for doing Newfound Gap Road Tour the next day.

WIFI access, like at most Hiltons is a pain. Despite being Hilton Honors and entitled to free, logging on w/Honors credentials is not quick or reliable. Typically waste 15 minutes or so doing so with laptop and then same nonsense for iphone. and unlike other hotels, it won't remember your credentials the next day.

Room Tip: If you need two rooms (we had a family of 4), get a suite instead, it's 1.5x the price of a sing...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 1 May 2014
Dear Mike O;
Thank you for staying with us and for being a loyal Hilton Honors member. I am sorry you experienced problems with the Honors Wi-Fi. I will share your experience with the proper department and maybe they can find a setting in the system that may help for future visits.
Thank you again,
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,100 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (624)
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English first
cOOKEVILLE, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 April 2014

The hotel was very nice and was in a good location. However, there was no hotel shuttle or bell boys to help with luggage. I felt like my room was not cleaned on the second night like I would have liked. So it makes me wonder if it was cleaned good on my first night.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 1 May 2014
Dear Judy S;
Thank you for staying with us. I am sorry we did not meet your expectations in cleaning your room, we would have been happy to revisit and correct any concerns you may have had. I hope you will visit with us again and please feel free to let us know if you have any concerns at any time, we would be happy to make it right for you.
Travel Safely
Jackelyn Schafer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cookeville, United States
1 review
4 of 5 bubbles Reviewed 28 April 2014

Great place, they need to do something about the LOUD whistling in rooms when it storms, kept me a wake half the night. Also, to far from downtown, have to ride a trolley or drive car and can't find parking. in town.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Beverly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 1 May 2014
Dear Beverly N;
Thank you for staying with us. Our location on top of the knoll does provide for some extra special views however along with that we have the challenge of strong winds at times. I am sorry that they kept you awake. The trolley service is a convenient way to get into the center of town, but also can take you to other areas of interests like the arts and crafts community and the Sugar Lands Visitor center.
Thank you again for staying and sharing your experience.
Jackelyn Schafer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericksburg, United States
1 review
5 of 5 bubbles Reviewed 28 April 2014

Spent 3 nights at this hotel. Found the service to be better than average. Rooms were always clean and views of the city were wonderful. If you're traveling with children, they'll love the large two tiered swimming pool. The pools have two water slides to enjoy. The trolley which runs through Gatlinburg will pick you up right in front of the hotel lobby and take you into town.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 1 May 2014
Dear Eric B;
Thank you for staying with us and for sharing your experience. It sounds like everyone had a great time.
Travel safely and hope to see you again soon.
Jackelyn Schafer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Archdale, United States
1 review
5 of 5 bubbles Reviewed 27 April 2014

Lobby was very inviting. Kids loved the cookies and pool. Room was nice. Parking lot was packed at the end of night, but husband let us out at the door so he got the extra exercise. lol Just a sign of how popular the hotel is. Steep drive up to the hotel, but understandable when you see the views.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 1 May 2014
Dear Beverly S;
Thank you for staying with us and for sharing your experience. Glad you enjoyed the views they are breathtaking. And our pool area is certainly a hit with visitors of all ages.
Travel safely and hope to see you again soon.
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 24 April 2014

We visited Gatlinburg the first week of April 2014. We travel to Gatlinburg once per year, but this was our first time staying at this hotel. We were very impressed! The rooms are great, the staff is friendly, the pool area for our kids (7yo and 5 yo) was great and a HUGE HIT with the kiddos! We enjoyed a couple of meals in the restaurant downstairs. We will definitely visit this hotel again! The only down sides are that there is no FREE WiFi and internet access on the Lobby Computers is VERY limited and there was no lifeguard at the pools.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank youthminister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 25 April 2014
Dear youthminister;
Thank you for staying with us and sharing your experience. April is a beautiful time to visit the Smokies, and our pool is a hit with our guests of all ages.
Travel safely and hope to see you again soon.
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 April 2014

My kid's and I have been staying at the Park Vista for the past 10 years. We go to the mountains every three months to get away and the Park Vista is like our second home. The staff is amazing, the room is clean, the beds are comfortable and the pool is wonderful for the entire family. We are already looking forward to our next stay. Thank you Park Vista!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 253kerrym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review, 25 April 2014
Dear 253kerrym;

Thank you so much for your kind words. We always love to see our returning guests; we do consider you part of our family.
Looking forward to your next visit, please stop in to say hello.
Travel Safely
Jackelyn Schafer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Property: Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Motel Gatlinburg Tn
Park Vista Gatlinburg
Park Vista Hotel Tenn

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