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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #13 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 30 April 2014

Pros-
The shuttle comes by every 30 minutes.

The pool area is great for kids.

The rooms were updated and the mattresses were new as well.

Best view of any hotel I've experienced in Gatlinburg.



Cons-
It is 2014 and they are charging for WiFi

The deepest area in the pool was 4 or 4.5 feet. When my son wanted me to go down the bigger waterslide with him we would both hit the bottom of the pool very hard every time.

Luggage carts are impossible to find around check out. I tried looking as early as 6AM and could never find one free. The only two i saw the whole morning were manned by bellboys. I would almost recommend finding one the night before and just stashing it in your room overnight.



Overall it was a very pleasant stay. The view was amazing from the balcony. I would recommend this hotel. My wife, son, and I stayed in a room with a King bed and a sleeper sofa. We were all comfortable and slept well.

Room Tip: I didnt fall for the "higher floor" upcharge. I opted for a lower floor room. I was stil...
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
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1  Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 May 2014

Dear Chris D;
Thank you for staying with us and for sharing your experience. Glad you enjoyed the pool area, it was all designed by a professional water park contractor including the trees where the slide winds through. The views are amazing and we all stop to enjoy them every day.
Thank you again,
Jackelyn Schafer
General Manager

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2,005 - 2,011 of 3,449 reviews

Reviewed 29 April 2014

We had a great trip to Gatlinburg. This hotel is very nice, all the amenities you need. Room service was great. The pool was so much fun for the kids. The waterslides came to the rescue on a rainy day. The entire staff are very friendly. The hotel is right beside of the entrance to the motor nature trail which is beautiful and has many trailheads.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank JaneAnn311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 May 2014

Dear JaneAnn311;
Thank you for staying with us and for sharing your experience. So happy to hear we met your expectations and the family had a good time. The Motor Nature trail is really a nice ride, hope you took time to stop and enjoy one of the many waterfalls. We can always pack you a picnic lunch next time you visit.
Travel Safely
Jackelyn Schafer
General Manager

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Reviewed 28 April 2014

Family of 4, stayed in a suite (two connecting rooms) on upper floor, 1.5 baths. perfect set up for us. comfortable bed, pillows. sofa bed was pretty comfortable. they brought up extra pillows/blanket 5-10 minutes after requesting them. Bartender was very accommodating, top notch service. Morning bfast buffet had great selection and very friendly, efficient service. Used points so can't beat the price. Great location for doing Newfound Gap Road Tour the next day.

WIFI access, like at most Hiltons is a pain. Despite being Hilton Honors and entitled to free, logging on w/Honors credentials is not quick or reliable. Typically waste 15 minutes or so doing so with laptop and then same nonsense for iphone. and unlike other hotels, it won't remember your credentials the next day.

Room Tip: If you need two rooms (we had a family of 4), get a suite instead, it's 1.5x the price of a sing...
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  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 May 2014

Dear Mike O;
Thank you for staying with us and for being a loyal Hilton Honors member. I am sorry you experienced problems with the Honors Wi-Fi. I will share your experience with the proper department and maybe they can find a setting in the system that may help for future visits.
Thank you again,
Jackelyn Schafer
General Manager

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Reviewed 28 April 2014

The hotel was very nice and was in a good location. However, there was no hotel shuttle or bell boys to help with luggage. I felt like my room was not cleaned on the second night like I would have liked. So it makes me wonder if it was cleaned good on my first night.

  • Stayed: April 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
2  Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 May 2014

Dear Judy S;
Thank you for staying with us. I am sorry we did not meet your expectations in cleaning your room, we would have been happy to revisit and correct any concerns you may have had. I hope you will visit with us again and please feel free to let us know if you have any concerns at any time, we would be happy to make it right for you.
Travel Safely
Jackelyn Schafer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Great place, they need to do something about the LOUD whistling in rooms when it storms, kept me a wake half the night. Also, to far from downtown, have to ride a trolley or drive car and can't find parking. in town.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Beverly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 May 2014

Dear Beverly N;
Thank you for staying with us. Our location on top of the knoll does provide for some extra special views however along with that we have the challenge of strong winds at times. I am sorry that they kept you awake. The trolley service is a convenient way to get into the center of town, but also can take you to other areas of interests like the arts and crafts community and the Sugar Lands Visitor center.
Thank you again for staying and sharing your experience.
Jackelyn Schafer
General Manager

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Reviewed 28 April 2014

Spent 3 nights at this hotel. Found the service to be better than average. Rooms were always clean and views of the city were wonderful. If you're traveling with children, they'll love the large two tiered swimming pool. The pools have two water slides to enjoy. The trolley which runs through Gatlinburg will pick you up right in front of the hotel lobby and take you into town.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 May 2014

Dear Eric B;
Thank you for staying with us and for sharing your experience. It sounds like everyone had a great time.
Travel safely and hope to see you again soon.
Jackelyn Schafer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

Lobby was very inviting. Kids loved the cookies and pool. Room was nice. Parking lot was packed at the end of night, but husband let us out at the door so he got the extra exercise. lol Just a sign of how popular the hotel is. Steep drive up to the hotel, but understandable when you see the views.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 May 2014

Dear Beverly S;
Thank you for staying with us and for sharing your experience. Glad you enjoyed the views they are breathtaking. And our pool area is certainly a hit with visitors of all ages.
Travel safely and hope to see you again soon.
Jackelyn Schafer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#17 Family Hotel in Gatlinburg
Price Range: £52 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Gatlinburg
Park Vista Motel Gatlinburg Tn
Park Vista Hotel Tenn

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