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“An upgrade that was totally worthwhile”

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #14 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 7 July 2014

We, a family of 3 (mom, dad and 12 yr old son) kicked off a week-long holiday by passing thru the Smokies for a single night. With the massive Gatlinburg lodging market, the places well-rated online sell out early, and second-tier outfits can be hit-and-miss. We could have gambled on a $50-$90/nt motor inn. We considered staying at any midrange $90-$130/nt chain, knowing that the price premium goes toward the chain proper and does nothing to enhance the on-site experience. When I learned that smacking down another Hamilton could get us in here, the choice was easy. The view was first-rate, the room was beautiful, and my son loved the architecture. The only disappointment stemmed from the fact that they were fully booked and understaffed for it. The 20 minute long wait at the front desk was a damned shame. The pool was closed that evening on account of an incontinent young'un. But the pool reopened in the morning - and it's perhaps the best non-destination pool I've seen in a hotel ever. Impressive. So glad we stayed here. What a way to kick off the trip.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank B Shensky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 16 July 2014

Thank you for your review. We are happy to hear that you enjoyed your stay with us! We are truly sorry that you did not receive the type of service that we expect from our staff and we have shared your feedback with our team to avoid this in the future. Thank you again for your feedback and we look forward to serving you again soon!

Safe travels,

Tonya

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1,784 - 1,790 of 3,352 reviews

Reviewed 7 July 2014

Upon arrival at the Park Vista we were greeted by a friendly staff member. Our room was very spacious and the view from our floor was beautiful. However, our bathroom had not been cleaned before we checked in. It made me a little nervous thinking about what else might not have been cleaned before we got there. We alerted the staff to this need and our bathroom was promptly cleaned. The air conditioner was pretty loud. So if we had the TV on while the air was running, we had to turn the volume way up and then back down after the air shut off. Just inconvenient, nothing major. We didn't eat at the restaurant or buy the $3 cup of popcorn, but the cookies were a nice touch. The staff members we spoke with during our visit were always courteous and professional.

Room Tip: The higher the floor the better the view. Sound travels well in this circular/open floor plan. Don...
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  • Stayed: July 2014, travelled as a couple
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Thank Walker7707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 July 2014

Thank you for sharing your feedback regarding your recent stay at our hotel. We are very sorry you did not have a pleasant experience with your guestroom. We have shared your review with our team and will use your comments as we constantly work to improve our guest experience. We hope you’ll consider staying with us again soon and let us know how we are doing.

Sincerely,

Tonya

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Reviewed 7 July 2014

The room was clean and comfortable with a great view. Fun place to visit. Getting up the road to the hotel was a little tricky but added to the experience. The rates were reasonable for this property. Highly recommended.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 July 2014

Thank you for your review. We are happy to hear that you enjoyed your stay with us! We look forward to serving you again soon! Thanks again for choosing our hotel!

Safe travels,

Tonya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

This Hotel is beautifully located on the side of the mountain with great views from any room. We stayed on the 14th floor. The pool is awesome for kids and the rooms were fresh and clean. Good beds and the staff is very helpful and friendly.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank michaelkE5512LP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 July 2014

We appreciate the opportunity to welcome you to our hotel and appreciate your business. I was very happy to read from you review that you enjoyed your stay and the views from your room. Our main priority is for our guests to experience a welcoming and comfortable stay with us. We look forward to seeing you again soon! Thanks again for choosing our hotel!

Safe Travels,

Tonya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

there for a two night stay and everything was great. the food the accomodations were all well done. And the price was reasonable. We ate a dinner in the hotel and it was serviced well and the food was better than expected. The room was very clean the staff friendly and helpful , the bed very comfortable. Bathroom clean. Thank you The trolly service into town was convenient and usually on time. If I had the opportunity I would stay there again.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Stacey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 July 2014

Thank you for your review. We are happy to hear that you enjoyed your stay with us! We look forward to serving you again soon! Thanks again for choosing our hotel!

Safe travels,

Tonya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

The hotel from the outside and on some interior areas is dated. However, our room was updated and clean! The pool area looked great for families. The outside firepit/bar area was awesome. Also our view was beautiful. Trolley into town and proximity to national parks was great too. Free cookies all day bonus! Sad that popcorn was not free. That would have been the icing on the cake. Did not dine at hotel. Why would you with so many great restaurants in Gatlinburg just a trolley or car ride away???

Stayed: June 2014
1  Thank HHICNSAND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 July 2014

We appreciate the opportunity to welcome you to our hotel and appreciate your business. I was very happy to read from you review that you enjoyed your stay with us. Our main priority is for our guests to experience a welcoming and comfortable stay with us. We look forward to seeing you again soon! Thanks again for choosing our hotel!

Safe Travels,

Tonya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

Hotel is older but has been remodeled in 2010. Located on top of a small mountain, most of the 15 floors have great views of the mountains or downtown Gatlinburg. Distance to town is only a mile or so. The room was clean, restaurant was tasty, and the pool area was awesome for the Kids. The pool exhaust fan and motors are very loud, I would recommend trying to avoid. This is a solid 3+ star hotel and is one of the nicer hotels in the town of Gatlinburg.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 July 2014

Thank you for your review. We are happy to hear that you enjoyed your stay with us! We look forward to serving you again soon! Thanks again for choosing our hotel!

Safe travels,

Tonya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range: £99 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Motel Gatlinburg Tn
Park Vista Gatlinburg
Park Vista Hotel Tenn

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