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“Great Family Hotel”

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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Ranked #14 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 2 September 2014 via mobile

If you are looking for a great family hotel to use as a base for adventures in to the Great Smoky National Park, this is the place. It is outside of the drunk shenanigans inside Gatlinburg but still on the trolley line if you want to pop in for a bite to eat. The hotel was clean and the staff was very friendly. The pool is fantastic for kids with two water slides and beach area for younger ones. The only downside was probably pool maintenance. The pool was very cloudy and the whole room smelled strongly of chlorine.

Stayed: August 2014, travelled with family
Thank TXRedDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 September 2014

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel.

We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers like yourself.

Once again, the time taken along with the effort made to share your observations with us is most appreciated.


Travel Safe,

Melissa Jones
mjones@parkvista.com

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1,651 - 1,657 of 3,353 reviews

Reviewed 2 September 2014

This hotel was perfect for my family. It is about a mile from the main street with all of the restaurants everything else in Gatlinburg. It is on a hill so you get great views and no traffic except for that of the hotel. There is a trolley that runs regularly but we walked at least 50% of the time, both up and downhill (my kids are 5 and 7). The road leading up to the parking lot is very narrow but there is another road that goes to the property that is safe for walking. We were there the week following the busy season and the hotel was not crowded, nothing in Gatlinburg was crowded. We chose the hotel for the location and also for the pool- it has two slides and my kids love to swim. They were in the pool at least once a day. The pool was empty in the afternoon but crowded at night, especially after 8. We were on the 12th floor and there was no noise except for the occasional garbage truck in the parking lot. The elevators were very slow but the service elevators are across the hall from the glass elevators. We only ate breakfast there- it was very mediocre, not great for the price but it was convenient a couple mornings. We had a great view from our balcony. My biggest complaint is that they have a playground listed on their website, along with pictures. My kids were very excited about the playground and it was another reason that we chose the hotel, but it had been gone for months and was not removed from the website- it takes a couple minutes to take something off of a website. Many of the games in the little arcade, also something the kids were excited about, we not working and nothing was fixed during the week that we were there.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Julee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 September 2014

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel.

We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers like yourself.

Once again, the time taken along with the effort made to share your observations with us is most appreciated.

Travel Safe,

Melissa Jones
mjones@parkvista.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2014

The staff at this hotel are very considerate and caring. The hotel itself is a unique and fun design that my 10 year old daughter was amazed with. The pool is lots of fun. The location is off the beaten path of Gatlinburg, yet still very accessible. The view is beautiful and soothing. My daughter spent several hours on the balcony enjoying the view and her book. I never heard a sound during our stay in our room. Very clean and comfortable. Maybe just a little pricey.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank rebtheshopaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelissaDJones, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 11 September 2014

Thank you so much for your review. We're so glad you had a great time. I will give pass along your compliments to our team!! We look forward to your next visit.

Travel Safe,

Melissa Jones
mjones@parkvista.com

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Reviewed 29 August 2014

All staff was so personable and friendly and treated us like close friends, ready to do anything helpful. The bed was super comfortable. The room was nice. The A/C actually stayed on, instead of the disturbing on/off noise most rooms have.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank 491susang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 September 2014

Dear Guests;
Thank you for staying with us and for sharing your experience. I am happy to hear that you enjoyed your stay. Travel safely and hope to see you again soon.
Jackelyn Schafer
General Manager

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Reviewed 28 August 2014

Very nice hotel. Amazing views from top floor also very quiet. Went during middle of week so no crowds to deal with either. Check in and out was a breeze. Huge storm blew in the night we arrived so room service was a huge plus. Food was very good and prices right on. We will be back and I would reccomend to friends and family.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 September 2014

Dear Deborah G;
Glad you spent your summer vacation with us and that you enjoyed your stay. Summer storms can be exciting and even more so from the top floors of this property. Room Service is always a benefit when the weather outside is a challenge. Glad you enjoyed your stay and hope to see you again soon.
Jackelyn Schafer
General Manager

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Reviewed 27 August 2014

We had a great two room suite with a balcony overlooking the sunrise over the Great Smoky Mountains. The second room had bunk beds and fun rocking chairs for the kids. The pool area was like a mini indoor water park with a spiral slide, a spa and other fun features.

  • Stayed: September 2013, travelled with family
    • Value
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Thank Theresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 September 2014

Dear Theresa;

Thank you for staying with us! The family suites with the bunk beds are a hit with many of our families and stay pretty busy. Glad you enjoyed and hope to see you again soon.
Jackelyn Schafer
General Manager

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Reviewed 27 August 2014

The view from our room was amazing. We woke up to the sunrise over the mountains. There was live music happening when we checked in and a welcome cookie for my husband and I. The rooms were very clean and comfortable. I loved the location and that it wasn't in the center of downtown gatlinburg, yet if you wanted to go downtown there was a very convenient shuttle. I would definitely stay here again.

  • Stayed: August 2014, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Ksmithx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this reviewResponded 1 September 2014

Dear Ksmithx ;

Glad you enjoyed the cookie and the sunrise! We have live music several times throughout the year and find our guests usually enjoy this relaxed atmosphere. Hope you will stay with us again.
Travel Safely
Jackelyn Schafer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738-3613
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Gatlinburg
#2 Business Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#20 Family Hotel in Gatlinburg
Price Range: £98 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Official Description (provided by the hotel):
The Park Vista a DoubleTree by Hilton Gatlinburg hotel is known for its spectacular views and exquisite service. Overlooking the beautiful Smoky Mountains National Park and the quaint city of Gatlinburg, each guestroom has its own private balcony with amazing views. Conveniently located on the City’s Trolley Route, The Park Vista is only minutes from the many restaurants, shops and attractions that downtown Gatlinburg has to offer. And if your adventures include a visit to Dollywood Theme Park or a day of Outlet Shopping we are only minutes away! All guestrooms include a 42” flat screen television, refrigerator and wireless high-speed internet access. Other hotel amenities include:• In-room Dining• Business Center • Complimentary Wireless HISA in public areas• Spectacular Indoor Pool / Water Park• Outdoor Playground & Arcade• State-of-the-art Fitness CenterEnjoy your favorite beverages and appetizers, expertly created and served in our own Firefly’s Patio Lounge. Or relax and enjoy an enticing menu of freshly prepared Southern-inspired selections at The Vista Grill, serving breakfast, lunch and dinner daily. With just over 25,000 square feet of flexible meeting and banquet space as well as an executive boardroom, our professional catering and convention services team will insure a flawless and memorable experience for your next sales meeting, seminar, luncheon or social event. Whether your next visit to Gatlinburg involves a meeting, leisure or both, our friendly staff will always welcome you to The Park Vista a DoubleTree by Hilton with our signature, warm DoubleTree chocolate chip cookie and true southern hospitality. ... more   less 
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Also Known As:
Park Vista Resort
Park Vista Gatlinburg
Park Vista Motel Gatlinburg Tn
Park Vista Hotel Tenn

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