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“Great Location! Not a bad price!”

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River Terrace Resort & Convention Center
Ranked #66 of 78 Hotels in Gatlinburg
Memphis, Tennessee
Level 3 Contributor
5 reviews
4 hotel reviews
“Great Location! Not a bad price!”
Reviewed 3 November 2011

Really nice hotel with a great view. The river view rooms were more expensive than the mountain view rooms so we chose the mountain view. Great choice! What a beautiful view! It was mid October and the leaves were just starting to change. It's located right next to the Aquarium and within walking distance of all of the downtown area. Would definitely stay there again. Rooms weren't fancy but very spacious and comfortable with fridge and microwave.

Room Tip: Mountain view rooms are less expensive and beautiful. 6th floor view for us was awesome!
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  • Stayed October 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank jtuck_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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874 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (219)
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English first
Dalton City, Illinois
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 October 2011

Stayed at the river Terrace Resort this past weekend. The staff was friendly and the lobby was neat. There are two extremely steep hills getting to the back of the property, so make sure you've got your climbing legs. The room was ok, nothing exceptional, but nice for a two night stay to take in the fall scenery. The place definitely needs to be updated, they are extremely large though, but the bed was comfortable, and the shower was hot.

Easy and quick walk to the Parkway and easy access to the hotel from the parkway driving.

Overall, it was a positive experience. But, if I had my choice (they were booked) i would stay at the Hilton Garden Inn.

Room Tip: We stayed in the Mountain View building. Good view out over Gatlinburg.
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jpalm2p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 24 October 2013
We appreciate your feedback. We are happy to hear that you had a “positive experience”. We are gradually working on the maintenance of each room as our units are under a renovating schedule. We apologize if this was an issue for you. We hope you come back to visit us soon so that we may have another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 5 Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 October 2011

We had a nice terrace overlooking the river. The room was clean and fresh. The surroundings were peaceful, perfect for a getaway. The only negative was no complimentary breakfast.

Room Tip: Try to get a balcony over the river
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank icestorm22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pickens, South Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2011

I was there last weekend for a wonderful, inspiring conference. A big thanks to Enola and other staff members that made this a very enjoyable weekend. The location was great. Walking distance of most anything you wanted to do. I will most definitely consider this place for a vacation in the future!!!

  • Stayed October 2011, travelled on business
    • Value
    • Location
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Helpful?
1 Thank sftbllmm4fn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 October 2011

Just returned home from a 3 day retreat at River Terrace and Convention Center. Let me just say, if you are looking for somewhere to hold a conference or retreat, this is the place to go. The Staff there went above and beyond our expectations to meet the needs of our group. From friendly faces, to amazing decorations for our event, to wonderful food, to just knowing what we needed even before we asked. Enola and her staff receive and excellent rating and 5 stars. Thank you. The location of the facility is amazing too. Easy access in and out, and right in the heart of Gatlinburg. My only suggestion is that the actual hotel rooms need some serious TLC. All our needs were met, but the rooms need updating and remodeling. Tubs need some TLC and equipment updated. However each room did have a working fridge and microwave and very spacious, sleeping 4 to a room comfortably. We will return and bring our family for a great vacation in Gatlinburg. Thanks again Enola for all that you did. You and your team made the retreat amazing!

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee, United States
1 review
Reviewed 18 October 2011

This hotel really is tops, right in the heart of Gatlinburg, walking distance from everything, amazing price, and fabulous staff. Helped make the weekend perfect!

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abbey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2011

Didn't stay here but attended the conference, loved the weekend, the staff went above and beyond and to accomidate all of us. They were warm and polite and on top of everything. Enola was the greatest.

  • Stayed October 2011, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank easwain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about River Terrace Resort & Convention Center

Property: River Terrace Resort & Convention Center
Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 
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Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Gatlinburg

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