We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Friendly and Helpful Staff!” 5 of 5 bubbles
Review of River Terrace Resort & Convention Center

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
River Terrace Resort & Convention Center
Ranked #66 of 78 Hotels in Gatlinburg
Mechanicsville, VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Friendly and Helpful Staff!”
5 of 5 bubbles Reviewed 14 November 2011

We were in for a family and friends weekend. The location of the hotel was so convenient to everything. The hotel was clean and our group had rooms all right together which was nice. The service provided by our hostest, Ms. Enola LImp and Travis made our weekend very enjoyable. They were both very accommodating and the conference room we used was very nicely decorated. We would definitely recommend the River Terrace Resort and Convention Center, and return ourselves! Thanks for a relaxing weekend.

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jodie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

823 reviews from our community

Traveller rating
    150
    209
    191
    135
    138
See reviews for
276
315
13
31
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Lascassas, Tennessee
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 November 2011

The River Terrace was the perfect meeting place for our family gathering to celebrate my Aunt's 50th Birthday and celebrate my other Aunts 139 lbs. of weight lose. We had a great group rate, the rooms were clean and well maintained. The breakfast was awesome $6.99+tax for a wonderful buffet. The host was very nice and had been at the hotel since 3am, I was a late arrival and he was there working then. One piece of advise for breakfast , don't charge $1.75 for ice water . Thank you for the freshly cooked eggs. Very pleasant attitude despite the fact he had very little sleep before breakfast time arrived. We had our birthday celebration in the convention center meeting room. My hostess was Enola Limp- great party planner, was more than helpful and very sweet personality. Her helper was Travis and he as extremely kind in helping setup and work the LCD projector for a test run. They were prompt and professional. Thank you to them both for making the special tables that really make the celebration fabulous!. The location was delightful to walk to the shops and attractions. We will be back. I highly recomment this location- if you have a celebration they have the banquet space to accommodate, give them a try. This is coming from a Hotel career person and I am pretty particular!

Room Tip: If you have folks that can't walk up and down a hill there is parking on the lower level too.
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marti T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 11 November 2011

My husband and I booked a room at the River Terrace for a quick weekend get away (since we live an hour from their). I wanted to stay in one of the hotels along the river, but didn't want to pay a hefty price. We got a great deal and a "free upgrade" room to the River Tower, which is the one in the picture above. The room had a gas fireplace and we overlooked the river. When we checked in the guy told me those rooms run for about $20 more than we paid...so someone was feeling generous in giving it to us. Honestly, I would have paid the extra $20 for it because it was great. You can't beat the location of this hotel, as its right behind the main street in Gatlinburg (where all the shops/restaurants are), and it's right by the Ripley's Aquarium. The hotel staff was very friendly, the restaurant on the property had a really good breakfast, the rooms were clean enough. It's no 5 star hotel, but if you want to do Gatlinburg on a budget, and have decent accommodations, and be in very close proximity to the activities in town, then I highly recommend this one.

Room Tip: Ask for the River Tower
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rebecca_dsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 3 November 2011

Really nice hotel with a great view. The river view rooms were more expensive than the mountain view rooms so we chose the mountain view. Great choice! What a beautiful view! It was mid October and the leaves were just starting to change. It's located right next to the Aquarium and within walking distance of all of the downtown area. Would definitely stay there again. Rooms weren't fancy but very spacious and comfortable with fridge and microwave.

Room Tip: Mountain view rooms are less expensive and beautiful. 6th floor view for us was awesome!
See more room tips
  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jtuck_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dalton City, Illinois
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 31 October 2011

Stayed at the river Terrace Resort this past weekend. The staff was friendly and the lobby was neat. There are two extremely steep hills getting to the back of the property, so make sure you've got your climbing legs. The room was ok, nothing exceptional, but nice for a two night stay to take in the fall scenery. The place definitely needs to be updated, they are extremely large though, but the bed was comfortable, and the shower was hot.

Easy and quick walk to the Parkway and easy access to the hotel from the parkway driving.

Overall, it was a positive experience. But, if I had my choice (they were booked) i would stay at the Hilton Garden Inn.

Room Tip: We stayed in the Mountain View building. Good view out over Gatlinburg.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jpalm2p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 24 October 2013
We appreciate your feedback. We are happy to hear that you had a “positive experience”. We are gradually working on the maintenance of each room as our units are under a renovating schedule. We apologize if this was an issue for you. We hope you come back to visit us soon so that we may have another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 25 October 2011

We had a nice terrace overlooking the river. The room was clean and fresh. The surroundings were peaceful, perfect for a getaway. The only negative was no complimentary breakfast.

Room Tip: Try to get a balcony over the river
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank icestorm22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pickens, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 October 2011

I was there last weekend for a wonderful, inspiring conference. A big thanks to Enola and other staff members that made this a very enjoyable weekend. The location was great. Walking distance of most anything you wanted to do. I will most definitely consider this place for a vacation in the future!!!

  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sftbllmm4fn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 September 2015
Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Gatlinburg hotels
0.1 mi away
The Edgewater Hotel
The Edgewater Hotel
#21 of 78 in Gatlinburg
4.0 of 5 bubbles 886 reviews
0.3 mi away
Crossroads Inn and Suites
Crossroads Inn and Suites
#28 of 78 in Gatlinburg
3.5 of 5 bubbles 438 reviews
0.6 mi away
Baymont Inn & Suites Gatlinburg On The River
Show Prices
Show Prices
Show Prices
0.3 mi away
Country Inn & Suites by Carlson Gatlinburg
0.5 mi away
Quality Inn & Suites Gatlinburg
0.8 mi away
Brookside Resort
Brookside Resort
#35 of 78 in Gatlinburg
3.5 of 5 bubbles 956 reviews
Show Prices
Show Prices
Show Prices

Been to River Terrace Resort & Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about River Terrace Resort & Convention Center

Property: River Terrace Resort & Convention Center
Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK) and Odigeo so you can book your River Terrace Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing