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“Worst place I've stayed in all my years of vacationing.”

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River Terrace Resort & Convention Center
Ranked #66 of 78 Hotels in Gatlinburg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Worst place I've stayed in all my years of vacationing.”
Reviewed 13 August 2013

First off, I felt like I was in one of these movies, like "Vacancy" or something. The first room we were given I just couldn't stay in. So they sent me to a new room. It wasn't much better, but at least it was an improvement. Weird stuff happened like we found our do not disturb sign hanging up when we left it inside at 10:00 pm. There was no room service that late at night. I just felt as if there was a creeper watching or something. I will NEVER stay here again. Terrible. I actually left early and forfeited a night of vacation because I felt unsafe.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sk8ter2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 15 August 2013
Thank you for your feedback. We deeply apologize for the issues your encountered. We will take note of them and pass them onto management. We would love to have another opportunity to exceed your expectations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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856 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
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English first
Camden, South Carolina
Level 6 Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 August 2013

Although the resort is old and in dire need of an update, it was perfect for what we needed. You don’t go to Gatlinburg to stay in the hotel anyways. The check in was fast and the front desk personnel were extremely friendly. The bartenders at Drafts were super nice and you can’t beat their happy hour prices. No issues in the room other than the décor, 70s wood panel walls, cheap furniture and an ancient TV.

As far as convenience of location goes, the resort was perfect. Stay in Pigeon Forge if you want a more updated resort but you will regret the drive to Gatlinburg to enjoy everything the town offers.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parishve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 13 August 2013
Thank you very much for your review. We are glad that you were able to take advantage of our greatly located resort. We hope you had a wonderful vacation with us. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
81 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 11 August 2013

The hotel is located on a more quiet street off of the main street. The rooms are large but old and need refurbishment. Staff at check in was friendly. It's a 5 minute walk to restaurants. I must say that we totally disliked Gatlinburg, way too touristy so would never go there again!! The positive about the River Terrace was that it was cheap and had free Wifi included. We would not return.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ralf_Stephanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 13 August 2013
Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 11 August 2013 via mobile

We stayed for 3 nights and were stuck on the very top of two steep hills. Parking was awful. The rooms are old and rundown. The toilet wasn't even bolted to the floor and was held down by a piece of wood under the sink so it wouldn't move. The tub was peeling. The ceiling had a crack in it. Only one room key would work, and one lock on the door was broken. I liked the location but definitely not worth the money. I wouldn't stay here again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christinelane818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 13 August 2013
Thank you for your review. We apologize for the issues you experienced during your stay and for any inconveniences they may have caused. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. Thank you for bringing these issues to our attention. Guest satisfaction is out top priority and we regret that we fell short during your stay. We do hope that you will allow us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Louisiana
Level 5 Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 August 2013

Some may consider this an "older resort", it was clean and the grounds maintained. The staff friendly. It is in a great location and walking distance to downtown Gatlinburg and the many attractions located there. The restaurant or sports bar didn't have much to offer, so we didn't eat there. Waking up to the view of the Smokey Mountains and coffee was a great way to start off each day.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 21 August 2013
Thank you for your review. We strive to make your vacation a memorable one. We are glad you enjoyed the convenient location and the view of Smoky Mountains. We appreciate your comments, as it helps us identify areas in which we can improve. We hope that you will make Westgate Resorts your home away from home and look forward to your next arrival.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandler, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2013

We just came back from a five day family vacation. We stayed in building four. Room was clean and neat. The pool was great, very well maintained. the hotel is very lose to the strip but it's hard to walkup the hills to get back to your room. The maid did a good job cleaning our room, the only problem is we had three people and never had enough wash cloths one day we only had one for three people.
We had a great stay.

Room Tip: Book river view room
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Becky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 31 July 2013
Thank you so much for your review. We are glad to know that you enjoyed your stay from your room and the location of our resort. We pride ourselves in many things, from superior customer service, to our beautiful grounds. Please come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valparaiso, Indiana
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 July 2013

We just returned from a 5 day stay. I wouldn't really call this hotel a resort. It is composed of a separate lobby area where you check in and then there are several large separate buildings that the hotel rooms are located in. We stayed in building 7, I believe it was the called "The Atrium". As soon as we walked into the front door of "The Atrium" I immediately noticed a very strong, old odor. Our hotel room was clean but VERY OLD. I am sure at one time this hotel was very impressive but not now. It really needs to be updated. We had a 2 queen bed room that was quite large with a microwave and refrigerator but again, everything was old. The downtown area was within walking distance which was nice. It was very busy while we were there. You would think that they would invest in some upgrading to the place. Maybe then they could call it a resort? It would need a lot of upgrading.

Room Tip: Ask for a room with a view of the water.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hygieneguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review, 29 July 2013
Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about River Terrace Resort & Convention Center

Property: River Terrace Resort & Convention Center
Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 
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Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Gatlinburg

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