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River Terrace Resort & Convention Center
Ranked #67 of 78 Hotels in Gatlinburg
Reviewed 14 July 2010

After reading the reviews here we were very worried. When we got to gatlinburg to check in the manager came out and said to me that there had been a mix up and my room was upgraded but she would not charge me extra. It must have had something to do with the email I sent after reading the reviews here. We were placed in building #1 and we walked in to find a huge room with 2 double beds and a nice desk with 2 chairs. The kids had plenty of room to run around. From our balcony you could see the penguins at Ripleys, the Space Needle...everything. the best part is that you can walk to the strip from here just fine and not get tired. I will stay at River terrace again when we get ready to travel.

  • Stayed: July 2010, travelled with family
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Thank ShayJackson1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this reviewResponded 29 September 2015

Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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776 - 782 of 898 reviews

Reviewed 11 July 2010

Stayed there over the Forth of July weekend. They did not offer any rollaway beds. Room was not what we thought it was. Mix up on ours or their part. Had to buy a air matress for the children. The room was in need of updating. Mattress could feel springs in it. The hotel was near the center of everything in Gatlinburg. No need to drive once you got there. Probably would stay there again. But ask for a different room.

  • Stayed: July 2010, travelled with family
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Thank akita11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this reviewResponded 29 September 2015

Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2010

Check in on sat. with no problems stayed in bld 7 with the free wi-fi. The room was bigger than expected with 2 queen beds, sofa, tv and stand, desk with 2 chairs, night stand between the beds. maid service is every day with changing the sheets every other day. 2 vanity sinks one in the bathroom, one in the room beside the bathroom. Nice balcony with 2 chairs and a table. The minor problems with the room are as follows; only two lamps in the room so kinda dark at night especially since one lamp the knob was broken on (reported on sunday but never replaced) and the balcony door kinda hard to close at times, wi-fi sometime intermittent during the day time. Over all would stay at again. The on site restaurant had good food at a decent price.

  • Stayed: June 2010, travelled with family
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Thank reverenddanimal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this reviewResponded 29 September 2015

Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2010

This hotel was clean, staff friendly and helpful, good price. Don't bother with the river view too much money. Building 6 had a great view of Mt LeConte. Big open window and glass doors. Comfortable beds, microwave, good size dorm fridge, small table & 2 chairs. Outdoor seating to watch the clouds move over the mountains & to watch the moon rise. Off the main drag so very quite. Easy access to the parkway through a shopping center directly accross from the hotel. to get to the room use either the many stairs or ramps. Nice simple pool. Bought 3 day waterpark tickets great value and fun time for all. Free WiFi in building 7 seating within the building. Could gain access to the web sitting outdoors near building 7. Simple laundry but nice.

  • Stayed: June 2010, travelled with family
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Thank m_g33704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this reviewResponded 29 September 2015

Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2010

I took my fiancée up to Gatlinburg for a little getaway. We checked in quickly on a Saturday around noon. The room was cute and large. It's a little older hotel, but you have to remember, this is Gatlinburg. We had an end room on the second floor and you would think it would have a lot of foot traffic noice, but it was very quiet. We left the sliding door open at night to here the sound of the river. The shower had great water pressure and the bathroom had a separate sink area so the two of us could get ready at the same time. We are a very laid back couple and the trip was great. Gatlinburg is a town were you have to deal with a lot of people, so just enjoy the fresh air and views. The best part of Gatlinburg is that you can park your car when you arrive into town and not have to use it until you leave, as long as you stay in the Gatlinburg area, so bring some walking shoes.

  • Stayed: April 2009, travelled as a couple
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Thank ni4photo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this reviewResponded 29 September 2015

Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2010

Never in my life have I dealt with unclean conditions such as these. On our way in to the room my 3 year old was stung by wasp. We unloaded the car and went into town. When we got back to the room we were greeted by ants, roaches, and a scorpion.

They moved us to another room, only to be greeted by more of the same. When I complained the next morning I was snapped at by a very unpleasent front desk clerk. How she is able to keep her job is beyond me. They refused any kind of refund.

If you love your family keep them away from this roach motel.

  • Stayed: June 2010, travelled with family
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2  Thank chimarjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this reviewResponded 29 September 2015

Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2010

My husband and myself have been to Gatlinburg several times but we have always stayed in a cabin but on this trip it was just us and we were going on a budget so we decided to stay in a hotel. The reviews on Tripadvisor had me very concerned about what we were getting into. When we arrived to check in, the office lady was very nice and it took all of 5 mins, We stayed in the mountain view building rm 4233. The balcony looked over the pool ( it was closed) and the parking lot but if you choose to look over all that the view was really pretty and if you like to sit out and people watch then its perfect plus for the price I was happy to just have a balcony.. The room was clean and tidy nothing gross, the carpet felt clean and soft, the bathroom was clean and it was a good sized room, it was a short walk from the main stip. ( I enjoy walking ) If your overly lazy u may complain. The pool that was open was decent if I would have had my kiddos w/ us we would have used the pool. The only thing that bothered us was the ice machines they are sparse and you have to find one that works. The beds were soft unlike most of the beds in the cabins ( I did bring my own pillows and comforter) they had WIFI hot spots but I sat out on the balcony and picked up off the hotels nextdoor. If you are looking for a nice clean room close to EVERYTHING and your a budget friendly person and not expecting a 300$ room for 60 bucks then its a awesome room to stay in!!!

  • Stayed: June 2010, travelled as a couple
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Thank twinklbell48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this reviewResponded 29 September 2015

Thank you for your review. We have updated our resort since your stay and would love to have you visit us again. We hope to see you again soon.

Sincerely, Nat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
Price Range: £64 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of the Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort & Convention Center! ... more   less 
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Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Gatlinburg

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