We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad customer service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Gatlinburg Town Square Resort By Exploria Resorts
Ranked #23 of 78 Hotels in Gatlinburg
Reviewed 4 July 2014

My extended family and I stayed here for a week due to a convention. We had a 3 bedroom on the 6th floor - not a big problem until the elevator stopped working! We were told that too many people were pushing buttons:/ hello...that's how elevators work! The bathtub in the master had mold encrusted tub jets for starters. The tubs - none of them - don't drain properly and you are standing in 6 inches of water by showers end. We demanded to be moved after one of the toilets overflowed and would not flush. Which brings me to the rude lack of customer service people in their employ: we asked to be moved and were offered 3 one bedroom condos which was not acceptable as we wanted to stay with our family to visit etc. we were finally given another 3 bedroom condo which miraculously opened up after my sister threatened a bad review on social media. My sister runs a convention and had used this place as a host condo, sending tons of business their way and when she complained to the manager she was told there was nothing they could do. No apology or anything! We will never darken their door again. This property is run down, tacky and awful!

Room Tip: Check room before hand and get a ground floor unit lest you have to walk up 6 flights of stairs in t...
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Cab1130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (2,260)
There are newer reviews for Gatlinburg Town Square Resort By Exploria Resorts
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

2,061 - 2,067 of 2,260 reviews

Reviewed 24 June 2014 via mobile

My family and I have stayed here twice and we enjoyed each stay. We were close to a lot of attractions and shopping; everything within walking distance. The nights sitting out on the balcony w as thing the full moon rise was amazing, too

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank kmwlundy41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

We were very pleasantly surprised with our accommodations. The pull out beds had the thickest mattresses I've seen and everything else was very nice. Our whole family had a great time and the location was perfect. We'll be back.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank MarinetteInn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Stayed week of June 6th. Had a one bedroom unit on the fourth floor. Great setup. Very well stocked. Nice kitchen with stove, refrigerator, washer/dryer. Bedroom had a hot tub. Great feature. We had a unit on the creek side so you you hear the water running and the birds chirping in the morning. Very peaceful. We did not use the facilities - pool - exercise room - but they looked well maintained. There was construction going on but did not disturb our vacation. The garage is very tight to maneuver but at least you have underground parking. Not on the main strip but within walking distance which is a plus. Would definitely recommend. Right close to the entrance of the Smokey Mountains.

Room Tip: Rooms on the creek side are very quiet.
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank love2vaca424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

1st the Resort is undergoing a remodel so, workers are out early in the morning making noise. No one bothers to tell u this when you book your room. There is a Holiday Inn Resort next door that is like new compared to this hole. The rooms look like decor from the 80/90's. 1 small pool outdoors , 1 small pool indoors.The large outdoor pool and playground was closed while they made repairs. It may have been nice in the past but, its not much to get excited about now.The only bright spot was the repair guy who had our broken A/C repaired in under 30 minutes. The parking is in a cramped underground parking deck. It smells of cat and pigeon poop that is all over the place. Plus there are not enough spaces , if you get in late good luck. Also check out is at 10 a.m but @ 8 am a room service guy was knockin' on our door to see if we had left yet. He came back @ 9 when he saw us taking some of our luggage to the elevator . He stood outside our door while we made multiple trips to our car until we were finished. This was a little creepy and rude . We won't be staying here again.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Chester P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

Family reunion was the purpose if travel, we rented 2 of the 2 bedroom condos, there was plenty of space for all 6 adults and 2 toddlers. Pools were great and heated, they were quite so we were not worried about taking the little ones to the water, most times we had the pool or hot tub to our selves. They were making upgrades to many ares while we were there, however it didn't feel like a construction zone, in fact the units were surprisingly quite! We walked every where since we were literally 3 blocks from down town. There was so much to do and very family friendly! I suggest the aquarium and hike to Laural falls while you are there! I would stay here again.

Stayed: May 2014, travelled with family
1  Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2014

When we stayed here for three nights last year, we were charged a hidden cleanup fee of over $69.00 even though we left the room spotless and in better condition than when we arrived. This was not the most comfortable bed and the room needed to be updated. We could have stayed at a motel for less money in a better location. We would not recommend staying at this condo.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hungryman30127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Gatlinburg hotels
1.1 mi away
Quality Inn & Suites Gatlinburg
0.8 mi away
Crossroads Inn and Suites
Crossroads Inn and Suites
#29 of 78 in Gatlinburg
464 reviews
0.3 mi away
Country Inn & Suites by Carlson Gatlinburg
Show Prices
Show Prices
Show Prices
0.4 mi away
Econo Lodge Inn & Suites on the River
0.5 mi away
The Edgewater Hotel
The Edgewater Hotel
#17 of 78 in Gatlinburg
969 reviews
0.4 mi away
Travelodge Inn & Suites Gatlinburg on the River
Show Prices
Show Prices
Show Prices

Been to Gatlinburg Town Square Resort By Exploria Resorts? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gatlinburg Town Square Resort By Exploria Resorts

Address: 414 Historic Nature Trl, Gatlinburg, TN 37738-3300
Phone Number:
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Gatlinburg
#23 Family Hotel in Gatlinburg
Price Range: £62 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Gatlinburg Town Square Resort By Exploria Resorts 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
Welcome to Gatlinburg Town Square Nestled in the midst of the Great Smoky Mountains National Park, you'll find resort living in an area so vividly beautiful, walking through it is akin to moving through a painting. Gatlinburg Town Square and Town Village are ideally situated in the heart of Gatlinburg Tennessee, within easy walking distance to downtown and all the entertainment, shopping and nightlife only the Smokies could offer. Discover nature's gallery of mountain trails, pristine waterfalls and breathtaking mountain vistas, all on display and timelessly preserved for your family's enjoyment in The Great Smoky Mountains National Park, located less than a mile away. Whether you want to bask in the tranquility of the mountains, or discover the adventures that await within them, you are sure to find something to fit your vacation needs. As soon as you arrive at the resort, you'll find yourself adjusting to 'mountain time' as you gaze upon a three-story waterfall cascading down the stone tower beckoning you inside where you will be greeted by a resort team exuding the Southern hospitality for which this region is world famous. Let the vacation begin by lounging in front of your private fireplace or by grilling alongside our spring-fed creek. Here, you can indulge in the many attractions, such as in an aerial tram ride 2,675 feet above the city, and immerse yourself in the beauty of the Great Smoky Mountains. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, 5viajes2012 S.L., Evoline ltd, HotelQuickly and getaroom.com so you can book your Gatlinburg Town Square Resort By Exploria Resorts reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing