First the positives as far as we were concerned: A short block from the main drag which we walked the length of rather than drive because there isn't much inexpensive parking centrally located on Parkway; the hotel was very busy last week for our stay but out room was not noisy at night, a big plus; it was a standard room as far as size, was clean and had a window that opened, which was nice because it was warm but not hot enough to have the air on. The first 2 nights was a rewards stay and the 3rd was one I paid for. The transition was easy although I had to check out and check back in but it really wasn't a big deal.
My problem with the stay was the reservation itself. I made the reservation on line as always and it showed 2 room styles-poolside or balcony. Since my husband prefers to not use an elevator or stairs we chose the poolside because we wanted to use the spa and it would be more convenient than going through the lobby to get to it. Upon check in, she put us on the fourth floor. When I questioned that she said they didn't have poolside rooms at all in the hotel, just pool view! I told her again that it what it said on the website. She looked and asked me if I wanted a smoking room. I told her I didn't care if it was or not although my husband smokes he has no problem going outside to smoke if we are on the first floor!! She said then she wouldn't change us since it would be more convenient to my husband which I thought was a totally stupid thing for her to tell me. We did check and she is right there are NO poolside rooms but we didn't get a pool view either. Needless to say I was extremely disappointed but chose not to argue something that wasn't her fault although I can't imagine she hadn't had the same experience with other guests. We won't stay there again.
- Official Description (provided by the hotel):
- Located just over a block off the "strip", this location allows you to enjoy all the activities of downtown while preserving a quieter stay and avoiding the gridlock of traffic. Enjoy our indoor, heated pool, lazy-river, and hot tub facility year-round. Enjoy more benefits & value at a reasonable rate. Excellent location for tour buses and groups, with FREE double-deck parking, conference room, and close access to the trolley route. FREE Morning Medley Breakfast. ... more less
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- Also Known As:
- Sleep Inn And Suites
- Sleep Hotel Gatlinburg
- Sleep Inn Gatlinburg
- Gatlinburg Sleep Inn