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“Pretty view” 3 of 5 bubbles
Review of Westgate Smoky Mountain Resort & Spa

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Westgate Smoky Mountain Resort & Spa
Ranked #25 of 78 Hotels in Gatlinburg
Burlington, North Carolina
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Pretty view”
3 of 5 bubbles Reviewed 26 August 2013

We stayed here and took the time share tour, the view was absolutely beautiful. The walls were too thin the people that were beside our room, we could here everything. The people we dealt with that worked there were rude and lied to us on multiple occasions.. We will not go back!!

  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Cassie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 27 August 2013
Thank you so much for your review. We apologize for the issues you apologize. Please accept our apology if a member of our staff was less than courteous- this is not our standard. We appreciate your comments, as it helps us identify areas in which we can improve. We hope to have another chance to provide you with a wonderful stay.
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2,945 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (820)
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English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 23 August 2013 via mobile

The room was clean however it stank of damp, we used half a can of air freshener and it didn't get much better. We got in bed the first night to find a wet patch in the bed coming through from a urine soaked mattress. Housekeeping were great and sent a brand new plastic wrapped mattress and bedding but it took an hour and a half which caused problems with a tired 6 yr old! The room was well equipped, and a good size for a family of 4. We could hear the bathroom and footsteps from the persons upstairs and the air conditioning was loud but no other noise. It was a little outside Gatlinburg and pigeon Forge so we ate in the restaurant on night one, mistake! Yukky mass produced food, I wasn't allowed even to switch fries for mashed potato. I worried about check in based on other reviews but actually we were through in 10 mins - it was a Monday afternoon though.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Emandmarcus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 27 August 2013
Thank you so much for your review. We are glad you enjoyed our spacious rooms but apologize you had some issues with the bed, and the food at the restaurant. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. Thank you again and we hope you will visit us again, so that we can provide a greater experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 23 August 2013

This is probably the best hotel I have ever stayed in US along with my family. I was put up in One Bed Room Suite with all amenities. It had a kitchenette, a big bathroom, a king bed in the bedroom and a sleeper sofa in the living room and a laundry. Kitchen was well equipped. The property was on a hilltop offering excellent views of the Smokies.

The resort is away from the downtown and saves you from the hustle and bustle. I would strongly recommend this resort.

Room Tip: We were in 30xx...
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BangaloreAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 26 August 2013
Thank you so much for your review. It is a real pleasure to know we have succeeded in providing a quality vacation experience that exceeded your expectations. We are happy to hear that we were able to accommodate your needs. Please think of us as your home away from home. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 22 August 2013

Westgate doesn't know how to tell the truth.they will give you all the good, but not the bad that goes with it. You find out everything on your own. 2012 we bought an extra vacation to see if we would like to upgrade to a 1 bedroom. Took us to look at the unit and even took pictures, but when it came to booking the vacation, we were told we had to stay in a studio. Why take pictures and all. Last thing I told the man was I wasn't buying the vacation, if I couldn't stay in the 1 bedroom unit and he said no problem. No one signed paper work and when I ask for the paper he had, he couldn't give to us, so I didn't have anything to prove anything. I would not have anyone I know to invest in this resort. They will do anything to get you to spend money. Wish I never had set foot on that resort.so please think twice before you invest, we have been lied to for 3 years now.

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank dannylisalovings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 27 August 2013
Thank you for your feedback! We strive to make your vacation a memorable one. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. We will certainly share your review with our staff, as we are always looking for areas to improve. We hope that you will give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ponchatoula, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 August 2013

We had a one bedroom villa. Very nice. Beautiful view! Would stay again. Like that it is away from the hustle and bustle of tourist trap pigeon forge. The only negative is the restaurant is completely horrible. Don't eat there. Otherwise we'd go back.

Room Tip: Ask for one higher up the mountain
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  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 26 August 2013
Thank you so much for your review. It is good to know you were able to enjoy our rooms and the view of Pigeon Forge. We are always improving, so we value our guest’s feedback. On behalf of the entire Westgate Team, thank you for staying with us and we look forward to having you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 August 2013

This was our third time at this resort. We brought the whole family together three different groups of us. The younger children and teens experienced a wonderful time as well as the grandparents. We stayed at the 300 building which is equipted with elevators on top of the hill. My mother could not believe how wonderful everything was and how much room we all had. 16 people in a 4 bedroom unit on top of the hil with outstanding views.

The Waterpark was fantastic and all the staff friendly and helpful. Can't wait to do it again.

Room Tip: if you have a large group or people who have difficulty with stairs ask for accomodations in the 300...
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  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Al F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 26 August 2013
Thank you for your review. We are delighted that you and your family had a great time. It is a real pleasure to know we have succeeded in providing a quality vacation experience that exceeded your expectations. We hope that we can provide your family with many happy memories in years to come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 August 2013

The resort was fanatic it was clean rooms were clean and huge. water park was great only negative was need more outside pools. House keeping did a hearty John restocking and was surprised at the mid week cleaning

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bubblesweg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 26 August 2013
Thank you so much for your review. It is good to know you were able to enjoy our rooms and waterpark. We are always improving, so we value our guest’s feedback. We hope that we can provide your family with many happy memories in years to come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westgate Smoky Mountain Resort & Spa

Property: Westgate Smoky Mountain Resort & Spa
Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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