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“Wonderful resort”

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Westgate Smoky Mountain Resort & Spa
Ranked #26 of 78 Hotels in Gatlinburg
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful resort”
Reviewed 7 June 2014 via mobile

Our stay here at Westgate was great. I have to admit that I was leary about booking after hearing so many negative reviews. But everyone has to form their own opinion. We stayed in the 3000 building at the very top of the mountain. Apparently the 3000 - 4000 building is only for Westgate owners and they put people that are guest in the older buildings. But due to needing a handicapped accessible room they were forced to put us in the newer building. We did have to do the time share presentation. The people are pushy and if your not careful you will walk owning something you didn't want. But stay firm and you will be ok.

The location was great. Right in between Gatlinburg and Pigeon Forge. Alot to do and see. The soul of Motown is a must see show. All in all we had a great time.

Stayed May 2014, travelled with family
Helpful?
3 Thank LILTWEETY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 13 June 2014
Thank you for providing your feedback. We’re beyond thrilled you had a wonderful stay. It is great you enjoyed our units and was able to take advantage of the convenient location. We hope you come back and visit us again soon!

Sincerely,
Idalise
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014

Our experience was excellent. We were greeted and welcomed by staff who were informative and willing to go the extra mile. We had a problem with our air conditioning unit and the maintenance staff came immediately to restore the cooling. We had ordered food items from the on-site store and it was in our unit upon arrival. The shuttle service around the resort was timely; the drivers were always willing to pick us up wherever we were walking. Our request to be on a top unit to avoid noise above our heads was honored. It is a wonderful place for families with many activities. It is so close the Gatlinberg and Pigeon Forge with many fun things for families to do that you can just hop a trolley. It is, however, not the best place for seniors, as we are. We would take our grandchildren there but probably not just us.

Room Tip: Definitely request the luxury unit - we missed not having a balcony. We did not know, when we made...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 20 June 2014
Thank you setting aside the time to write a review on the Westgate Smoky Mountains Resort.

We are pleased to hear that you enjoyed your time with us and that the variety of activities and amenities were to your liking. We strive to provide the best vacation experience possible in hopes you will want to visit us again.

We also aim to acknowledge any issues or concerns our guest may have so, we are happy to hear that the air conditioning in your unit was repaired in a timely manner. We encourage all guests to advise of anything that can or will enhance their current or future stay, as we want your vacation to be a memorable one.

We’re glad you chose us and hope you will visit again soon!

Sincerely,
Katrina
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Breaux Bridge, Louisiana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2014

My wife and I have stayed at several Westgate resorts and were impressed by all of them. This particular resort has amazing views. The area is quickly going to revel Branson for shows and entertainment. For us you can not beat the value of the resort. You get a full kitchen and very comfortable accommodations. We had a two bedroom lockout that we shared with my brother and his wife. They have free shuttle from your villa to most anywhere on the property. The in town buses pick you up at the front entrance. The onsite activities are free or very inexpensive. The on property waterpark is awesome.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 20 June 2014
Thank you for sharing your vacation experience with us.

It's gratifying to read that you were pleased not only with the Westgate Smoky Mountain Resort, but other Westgate Resorts as well.

Our goal is to supply you with all of the comforts of home, in prime vacation spots such as Gatlinburg, Tennessee.

We feel honored that you would return and can’t wait to see you soon!

Sincerely,
Katrina
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Atlanta, Georgia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 June 2014

Good view of nature. Nice Lazy River. Perfect place for photography, riders etc. Internet service needs improvement. In all it's a good place to relax with something for the whole family. We will definitely visit again.

Room Tip: Ask for lower rooms
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AndrewAONG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 12 June 2014
We value and appreciate your feedback. It is gratifying to know you enjoyed a relaxing stay with us. We’re glad you enjoyed the view of the mountains and lazy river. We look forward to seeing you soon!

Sincerely,
Lissy
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Walker, Louisiana
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 June 2014

My family spent a week here and we loved it! There were always activities going on each night, the indoor waterpark was great for the kids and it was a beautiful resort! It was centrally located to all kinds of tourist activities yet still isolated from the hustle-and-bustle of downtown. We stayed in the three bedroom suite and it was very cozy! We highly recommend and would stay again on our next trip to Gatlinburg!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 20 June 2014
We want to take the time to let you know how honored we are that you chose the Westgate Smoky Mountain Resort for your vacation!

It thrills us to hear that you and your family enjoyed the daily activities we provide, along with the Wild Bear Falls Water Park.

We also take great pride in knowing that we have chosen the perfect location for our resort where guests are able experience all that the area has to offer while providing quality accommodations.

It would be an honor to provide you with another excellent vacation!

Sincerely,
Katrina
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Seymour, Indiana
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

Do not recommended its been 2 weeks called with my issue we had and no one called us back and it was are honeymoon to add! I dont understand if the customer is suppost to leave happy then why not make them happy we couldnt wait to check iut from this resort we actually left 1 day early over this!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank godslove2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 20 June 2014
Thank you for your feedback. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to follow. We sincerely thank you for bringing this to our attention. Your comment will be shared with the appropriate resort management. We hope that the experience that you had with these particular team members will not keep you from staying with us again.

Nicole
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 June 2014 via mobile

Pros: The water park onsite is wonderful. Very clean and bright. The kids loved it. Big enough, but not too big. Also, spacious suites and great little onsite 24 hr convenience store.

Cons: Ammenities. The little things really do add up. The food at the onsite restaurant is Holiday Inn quality at much higher prices. The DVD player in the living room didn't work. The comforter on my bed when I arrived had a mysterious brown substance/stain on it. When I asked for a replacement (no apology btw) they brought a comforter right out of the dryer, but it was still damp. Having been placed in a plastic bag, it was moldy when I took it out- night 2 with no comforter. The "alcoholic" beverages contain no flavor of alcohol.

The staff here are definitely weary of tourists and it shows. Felt like a nuisance and not a guest. I would spend the day at the water park, but I would stay elsewhere overnight.

Stayed June 2014, travelled with family
Helpful?
3 Thank VacayMama2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review, 20 June 2014
Thank you for sharing your vacation experience with us.

All correspondences that are received are viewed as training tools to improve our customer service and therefore provide better service. The most valuable feedback is the feedback that we receive directly from our valued guest.

We are pleased to hear that you and your family enjoyed the Wild Bear Falls Water Park as well as the Smoky Mountain Marketplace.

However, we regret to hear that there were some issues during your visit with your comforter and beverages. Our goal at Westgate is to provide you with an all-around quality vacation, including but not limited to, in-room amenities and food and beverage.

We would also like to express our apologies if for any reason a member of our staff made you feel unwelcome, as such behavior does not meet the requirements in place for our staff.

We hope that you will allow us the opportunity to repair any less than perfect impression you may have of us at this time. We hope you come back and visit us soon!

Sincerely,
Anja
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Additional Information about Westgate Smoky Mountain Resort & Spa

Property: Westgate Smoky Mountain Resort & Spa
Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Official Description (provided by the hotel):
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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