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Quality Inn Creekside
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Reviews (686)
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All reviewsroom was cleanchoice hotelscherokee grillober gatlinburgcreek runningwithin walking distancewould stay here againbiscuits and gravyhot breakfastthe main stripwalked everywherenew carpetfridge and microwavean older hotelfree breakfastgreat roomdesk clerk
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648 - 653 of 686 reviews
Reviewed 7 August 2008

We're not sure why this motel is #33 on the list of places to stay. We don't think it should have made the list. Arrived to the motel and parking was a nightmare-spaces were very small and totally full. Entering the room from the outside the carpet was worn out and looked moldy. Inside the room the toilet didn't flush and if my husband haddn't borrowed the plunger it would have overflowed several times, the pullout bed was completley broken needless to say our kids didn't sleep the whole weekend, the breakfast was scarce and over before you got up. When going to the desk for help we we're first told they would move us and then when the night shift came on they told us they were full and couldn't move us. We were pretty much stuck. The desk lady was rude and commented she was the only one there to work (had no help)and it being summer there were many people needing assistance. Please choose another motel this one ruined our stay.

  • Stayed: July 2008, travelled with family
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Thank Madison057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2008

I booked this hotel based on the trip advisor ratings. I was very disappointed. While the employees were just fine, the hotel is very shop worn. I walked across the room that we stayed in a couple of times, you know, just normal walking, and they were dark on the bottom. I didn't notice, but my wife did. I am not sure what happened since some of these reviews were written, but this hotel is in dreadful need of a facelift. The $76.00 rate was twice as much as other hotels that were newer and located in a more central location. Parking in the lot was an experience that reminded me of times I have stayed in hotels on college football weekends, as cars and motorcycles were parked all over the place. After a really fun day at Dollywood, we both were kept up all night by a screaming baby in the room next door. I travel a lot for business, and stay at Quality most of the time, but this will be a Quality Inn that we will not be going to the next time we go to the Gatlinburg/Pigeon Forge area.

Stayed: July 2008
Thank travelguy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2008

We stayed there for two nights after a family reunion in North Carolina.
The staff was friendly and courteous. I overheard one woman telling them about a problem in her room and they did not hesitate to say they would move her and her family to a new room. That is customer service.
The hotel is a bit worn but the rooms were clean. The beds were comfortable, the water was hot and the water pressure was fine. The housekeeping staff does a fine job. They even replaced our soap with new bars each morning.
Our room was located on the first floor next to the pool. Some kids jumped the fence late on our last night and the staff was quick to make them leave.
The hotel sets off the Parkway a few yards so you do not hear the noise of the traffic and tourists. Yet, it is in a good location to start walking the Parkway.
The continental breakfast was okay. They had gravy and biscuits, toast, cereal, fruit, donuts, little muffins and hard boiled eggs.
The price was less than many of the other hotels around Gatlinburg but was a good value. I would stay there again.

  • Stayed: June 2008, travelled with family
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1  Thank Tnhurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2008

Thought we were getting a nonsmoking room over the creek as the same shown on picture advertisement BUT stuck us on 2nd floor in another section further back in the hotel (they don't show this part of the hotel in the picture) overlooking the pool which smelled of smoke. Complained (told us the Internet can be misleading) and moved us next day to a creekside room. Returned to room at 11:30 p.m. wanting a shower BUT no hot water even after running for 15 min -- complained - explanation was "lots of other rooms used it - wait 30 min for tank to refill - went to bed "dirty". Returned to room next night and had not been serviced by the maid - not put on the list to clean that day. Brought towels, etc. to us -- did have hot water - got the shower after two days. Room/deck chairs need some repairs. Parking situation was horrible! Positive point - continental breakfast was good. The bed was comfortable And, did ask for one night free and they kindly gave that to us. All hotel personnel were nice. BUT, will look for other accommodations next time. Lesson learned -- always call the motel and voice your expectations and quiz them on your accommodations.

  • Stayed: June 2008, travelled with family
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Thank LindaDecaturIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2008

My sister and I stayed at this hotel on the weekend of June 13th-15th. Our room was located on the 2nd floor of the rear building. We had a balcony but the view of the mountain was obscured by trees and we could hear the constant hum of air conditioning from the roof of the other building. The room was quite clean and a good size. We especially liked the beds, they were very comfortable with quality sheets and duvets. It was quiet at night and great for sleeping. The deluxe continental breakfast was a bit of a disappointment -- it would have been better with bagels and cream cheese rather than donuts! The location of the hotel was very good and we found it within easy walking distance of the tramway and shopping and restaurants and the trolley stops. It was also located at the quieter end of the street. We walked the Gatlinburg Trail to the Visitor Center and it was a pleasant 2 mile hike. However, we did take the trolley back down. Overall, we were pleased considering the price was discounted due to my auto plan, but if we return for a second visit to the Smokies, I would probably stay elsewhere.

  • Stayed: June 2008, travelled with family
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Thank TennesseeDonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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