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“Wonderful Anniversary Retreat”

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Bearskin Lodge on the River Hotel
Ranked #8 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 2 March 2014

We came to Gatlinburg to celebrate our 30th anniversary. We wanted a place on the river and Bearskin Lodge delivered. Our room has a balcony overlooking the river and a gas fireplace. The room is very clean and the staff is attentive. The free breakfast was a pleasant way to start the day. The only thing I would change is the toilets...they are so low to the floor I felt like I was in my grandson's kindergarten room again! Americans are aging...low toilets are a hazard

  • Stayed: March 2014, travelled as a couple
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Thank nerakrewot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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615 - 621 of 1,133 reviews

Reviewed 2 March 2014

My husband and I stayed at this lodge Feb.23-28 in room 524,which was a king exec suite that faced the city and mountains.The room was nice and very clean and big. The bed slept very good and we both woke up each morning relaxed and ready to go for the day. The staff was always very nice and helpful and greeted us every time we came in or left, even the housekeeping was very nice.(Please be sure to tip these women,they do a great job) The hotel was clean everywhere we looked. They had a fire burning in the lobby the whole time which was nice since it was cold outside. In the evenings there was fresh baked cookies and hot chocolate in the lobby. The breakfast area is on the 3rd floor. It was very good and everything was fresh and again the lady working there was very nice to us. Our room had a in room jacuzzi and a fireplace and both worked great. The balcony was a good size with 2 chairs and a small table. Outside around the pool area they have 2 huge firepits and they were always on at night. There is plenty of parking and you can park under the building if the other lot is full. There is also 2 elevators in the hotel. This hotel is one street over from the main parkway on River Rd. There is no need to pay to park when you can walk to most restaurants and things in Gatlinburg from this location. This was our first time staying at Bearskin Lodge and we had a great stay. Everything was 'Perfect'. I think we found our new home while vacationing in the mountains. We will stay here again and again. Bearskin has rooms that face the mountains and city and rooms that face the river. Both are nice. If you are looking for a nice, clean hotel then I would highly recommend Bearskin Lodge. They even have good rates compared to other places in town and probably the best location and friendly staff around. Can't wait to stay here again.

Room Tip: They have rooms that face the mountains and city and they have rooms that face the river. We prefer...
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  • Stayed: February 2014, travelled as a couple
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Thank GoldRushJunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

As we walked into the lobby the first thing we noticed was the amount of dust especially on logs above the desk. The front desk clerks were polite but not very helpful. He did notice I had a military ID and applied a discount to our bill, that was a plus.
We got to our room and noticed that the bed cover was kind of heavy and our first thought was it was down (spouse allergic to feathers). We called the front desk and they assured us that their was no down. My spouse had miserable night so on the way out for the day we asked at the front desk about the cover and again we were told there was no down and that we can even check the tag to verify. We did and sure enough, DOWN!!
The bath tub had an odd shape to it which made it hard stand in and water would pool and not drain. We tried the spa tub and only two of the jets actually worked.
The breakfast area was very small. We spent three nights in the hotel during "slow" season and the breakfast room was always to capacity. I could not imagine what it is like during the busy season.
After our second full day of activities we came back to find a bag of towels and toilet paper hanging on our door and the room had not been cleaned up. Dirty towels were still there and the trash had not been taken out. Pretty obvious that nobody had been in our room. We called the front desk about it and they asked if we had requested that they not come in. Seriously! Would we be calling you if we requested that they not come? So then he states "oh, they must have forgot and they are gone for the day".
Finally, there was a two inch centipede looking bug in our bathroom.

  • Stayed: February 2014, travelled as a couple
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5  Thank airborne25u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Bearskin Lodge on the River Hotel, responded to this reviewResponded 28 February 2014

Sounds like you had a trying time with us at Bearskin Lodge during your recent visit. We certainly apologize for not meeting your expectations. In hopes of not sounding like a list of excuses, we would simply like to tell you that we are better than this and hopefully we can use your experience as a lesson. You'll be happy to know that our logs and interior of the lobby has completely been cleaned and dusted. We just did some major work to the fireplace, taking it from wood burning to gas, so there was some "construction" residue this week. Also, in the future, if you just give those jets a twist, you'll have water pressure. Some folks turn them off, and the solution is as simple as opening them up again. As for the housekeeping, the only time we offer fresh towels is when there is a Do Not Disturb tag on the door. We respect your privacy! We value our travelers and guests, and hope you will return to give us another try. Please accept out apologies and come back soon!

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Reviewed 19 February 2014

This was a very nice hotel. Clean and simple. The interior design of the room is quaint-trying to mimic you are in a lodge. It is a little dated but not to the point it really needs any work done to it just yet. Beds are older but were comfortable enough for us. Free breakfast is standard usual fare you get at most hotels. We preferred to splurge and go to Old Dads across the street and a few pancake places in town. You definitely can hear the creek from the rooms on that side of the hotel(even on the 5th floor)which is nice however there is a old hotel across the creek that is an eyesore so if something like that bothers you, probably not the place for you. We were content with our stay-cant really complain as the rates this time of year are remarkable. Don't know if I would pay season rates to stay here though. Its at the end of Gatlinburg so you can walk into town from here and not worry about parking

Room Tip: Specify if you don't want a room with an adjoining door to another room
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  • Stayed: February 2014, travelled as a couple
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2  Thank vs54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Bearskin Lodge on the River Hotel, responded to this reviewResponded 28 February 2014

Thank you so much for your recent review of Bearskin Lodge. We are thrilled to hear that you enjoyed your stay. Our unique location and ambiance is perfect for many different purposes for travel, and we love hearing that we got it right! Please come back again soon. It will start to feel like home!

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Reviewed 15 February 2014 via mobile

I have stayed at the lodge multiple times over the last 5 years and its always amazing! The rooms are always clean, breakfast is great, and the staff is always very friendly! I Highly recommend this lodge to anyone!

Stayed: February 2014, travelled as a couple
1  Thank ShorterPorter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Bearskin Lodge on the River Hotel, responded to this reviewResponded 28 February 2014

Perfect! It's guests like you that make us love what we do! We appreciate you taking your valuable time to write us a little note of satisfaction. Your loyalty means more than we could ever say, and we are excited to have you as part of our "family!" Please visit us again soon...and be sure to check out the new items in our gift shop!

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Reviewed 11 February 2014

We visit Gatlinburg at least twice a year, and always stay at the Bearskin. We tried a different place last year, and learned our lesson. My husband and I regretted it the entire time. Friendly staff, great/large room, clean, breakfast is great and great location. Look forward to being there again this year!

  • Stayed: October 2013, travelled as a couple
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1  Thank DAVID T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

First, my review is very late. I stayed late September/early October of 2013. We had promised our son a trip to the Aquarium, and stayed a night here while we were there. I had just lost 2 family members in the prior 48 hours, so I was pretty miserable and didn't want to be on vacation. One thing that did help was this hotel. There was a gorgeous fireplace, a huge flat screen tv, and a jacuzzi. The price for this room was even better. The staff were so curteous and friendly, and explained everythin prior to check in that we needed to know. They also did everything they could to get us the best room for a toddler that we were comfortable with. Any questions were answered quickly, and all requests were taken care of. It's located right beside all of the Ripley attractions and the strip, but nestled in the back, so we had no issues with lights or sound. The breakfast was just okay. I highly recommend this hotel for a family with small kids. They will take care of you!!

  • Stayed: September 2013, travelled with family
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1  Thank Cortoney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bearskin Lodge on the River Hotel

Address: 840 River Rd, Gatlinburg, TN 37738-3133
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Gatlinburg
#11 Romantic Hotel in Gatlinburg
Price Range: £86 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bearskin Lodge on the River Hotel 3*
Number of rooms: 96
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Also Known As:
Bearskin Hotel On The River
Bearskin Lodge Gatlinburg Tennessee
Bearskin Lodge On The River Gatlinburg Tn

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