Nothing against the cleanliness of the room or hotel condition. Had a sick child who was crying and the neighbor decided to beat on the walls and scream. Wife called down at the front desk to see if accomidations could be made to either relocate or guest relocate due to the situation. The hotel was full but no reason for the careless attitude by front desk attendant. No follow up call from management even though a complaint was filed at the corporate office, just a token apology from the Marriott chain with a promise of contact from the hotel manager. No contact was made just an email on how was your stay which I filled out as terrible. I am a reward member but I come to this area several times a year and have reward memberships with their competition. There is a reason they are only rated in the middle of the pack here, they do nothing to make you feel like your business is appreciated. No acknowledgement to passing guests which is a Marriott standard, this place is a shame to this hotels chain. Go elsewhere is my reccomendation.
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- Also Known As:
- Fairfield Inn And Suites Gatlinburg North
- Fairfield Inn & Suites Gatlinburg North Hotel Gatlinburg
- Fairfield Inn Gatlinburg
- Fairfield Gatlinburg
- Gatlinburg Fairfield Inn