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“Customer service isnt at this place”

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Fairfield Inn & Suites Gatlinburg North
Ranked #34 of 78 Hotels in Gatlinburg
Reviewed 26 January 2014

Nothing against the cleanliness of the room or hotel condition. Had a sick child who was crying and the neighbor decided to beat on the walls and scream. Wife called down at the front desk to see if accomidations could be made to either relocate or guest relocate due to the situation. The hotel was full but no reason for the careless attitude by front desk attendant. No follow up call from management even though a complaint was filed at the corporate office, just a token apology from the Marriott chain with a promise of contact from the hotel manager. No contact was made just an email on how was your stay which I filled out as terrible. I am a reward member but I come to this area several times a year and have reward memberships with their competition. There is a reason they are only rated in the middle of the pack here, they do nothing to make you feel like your business is appreciated. No acknowledgement to passing guests which is a Marriott standard, this place is a shame to this hotels chain. Go elsewhere is my reccomendation.

  • Stayed: January 2014, travelled with family
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7  Thank TheAppalachainRogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Fairfield Inn & Suites Gatlinburg North, responded to this reviewResponded 29 January 2014

I want to apologize to you again for your unpleasant stay at Fairfield Inn & Suites Gatlinburg. I have contacted you on two occasions in response to your stay. We strive to make every guest have an enjoyable stay. Unfortunately, we aren't in control of the actions of other guests. On the night of your stay we had several complaints of noise coming from the same area of your room. The complaints were not limited to the one room that was acting so rudely to you. Our front desk staff was very busy trying to accommodate everyone, as well as communicate to the other guests that were complaining, that children do get sick or get hurt and at times are upset. Unfortunately, we were sold out or we would have gladly moved you or the other guests to another room. Being a parent I can empathize with you while you were trying to console your child but I can also empathize with the other guests who were here for rest and relaxation. Once again, I do apologize that your stay wasn't as you or we hoped it would be. If you would like to discuss your experience further, please feel free to contact me directly at the phone number listed below. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.

Sincerely,
RACHEL PROFFITT
rproffitt@oaktennlodging.com
865-430-3659

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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414 - 420 of 729 reviews

Reviewed 20 January 2014 via mobile

My husband and I checked out of the hotel we originally planned to spend our honeymoon at and checked into this one. We were very glad to make the switch.
We reserved the Spa King room and arrived well before check-in time. We were originally assigned a room on the first floor but my husband requested a room in the higher floor. The front desk attendant working Fri around lunch time quickly Found us a room on the top floor.
The room and bathroom was spacious, with a comfortable King size bed, whirpool tub, microwave, and fridge. (We like to save $ by bringing snacks and eating leftovers from meals so these are huge must haves to us).
As to the issues of mold in other reviews we didn't see in. Everything was extremely clean, well kept, and contemporarily decorated.
The staff was incredibly friendly. Every time we meet one in the hallway or passed by the front desk they spoke to us.
The gentlemen that was always working in the afternoon/evening was very helpful when I asked for paper plates and plastic silverware we had forgotten to bring.
The breakfast that is included with your room rate has all the standard fare including waffles, sausage patties, and scrambled eggs.
Coffee, Hot Tea, and Hot Chocolate is available 24/7 in the lobby.
We were very pleased with our stay.
And would definitely stay here again and recommend it to friends and family.

Stayed: January 2014, travelled as a couple
1  Thank mrskmhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

We used priceline to get our room at the Fairfield. Although priceline screwed up the payment, the manager on duty at Fairfield was quick to rectify the situation. Bed was very comfortable. Room was clean. We would stay there again.

  • Stayed: January 2014, travelled as a couple
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Thank beachlover8307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2014

The staff was friendly and helpful. The Housekeeping staff was excellent. We were greeted everyday with a friendly smile and helpful. Hotel was very clean. A few spots could be fixed but nothing to hinder the stay. The breakfast area was a little small for the number of guest but it was clean and the staff was very nice. The pool is small but was nice to get in after a cold winter's day.

  • Stayed: January 2014, travelled with family
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1  Thank Huffmom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

The Room was very clean and updated. The linens were crisp, clean and inviting. I was impressed.

The breakfast area was too small for this very busy time of year. ( New Years )
The staff a bit overwhelmed they could have used more help.

The housekeeping staff was very helpful.

Room Tip: I was a bit leery of the first floor, but it was ok. The pool and putt putt golf was not in use too...
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  • Stayed: January 2014, travelled as a couple
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1  Thank MrsJS100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014 via mobile

We went for a family trip for winter break to Gatlinburg Tenn. A friend told us about the Fairfield Inn. We were pleasantly surprised at the deal we found. With AAA we got a room for $75. The room was very spacious with queen beds. The motel appears to be new. Breakfast was wonderful. A hot breakfast with lots to choose from. My girls loved the indoor heated pool. The pool room was very warm and the entrance to the pool was warm. Some motels we have stayed have a cold pool room. There is a very nice hot tub spa. We did not get to use the outside pool because it is winter but it really looks like great fun with a big slide. There is a Ripley's putt putt golf adjacent to the motel. This motel is located a little out of town. You can't just walk out and walk down town but they do have trolley service to take you to down town Gatlinburg. I highly recommend this motel. We will make a return visit.

Stayed: January 2014
1  Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

We stayed one night in the hotel and although it was not busy (Mid-Week), we were put in the room closest to the the minature golf course...The placed closed but they left the music going all night. Then early the next morning the cleaning crew came through and evidently we were right across from where they keep their cleaning carts and supplies! If they offer you a ground floor room on the end beside the minature golf course go somewhere else. We will never stay here again.

Room Tip: Anything other than 1st floor if you are going to stay here
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  • Stayed: December 2013, travelled as a couple
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6  Thank 4383yosemite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Gatlinburg North

Address: 168 Parkway, Gatlinburg, TN 37738-4409
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Gatlinburg
#16 Romantic Hotel in Gatlinburg
Price Range: £43 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Fairfield Inn & Suites Gatlinburg North 2*
Number of rooms: 101
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Also Known As:
Fairfield Inn And Suites Gatlinburg North
Fairfield Inn & Suites Gatlinburg North Hotel Gatlinburg
Fairfield Inn Gatlinburg
Fairfield Gatlinburg
Gatlinburg Fairfield Inn

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