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“Amazing Customer Service!”

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Fairfield Inn & Suites Gatlinburg North
Ranked #18 of 78 Hotels in Gatlinburg
Certificate of Excellence
Keizer, Oregon
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing Customer Service!”
Reviewed 28 May 2014

This property does not disappoint. On the north end of Gatlinburg, just far enough from the horrific Memorial Day weekend traffic, but close enough to get to the hub of town easily. My mother had lost her purse on the flight to Tennessee. The airline shipped (at my expense) to Gatlinburg, but not when they said so that it would arrive in time before we left (due to holiday weekend). Staff there were amazing, received shipment and shipped to home at their expense.

I witnessed the staff helping out a traveler find accommodations when everything nearby was full, even non-related properties.

They definitely go out of their way to make your stay worry and stress free. Highly recommend!

  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank MandyWard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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682 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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English first
Palm Springs, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 May 2014 via mobile

It was fine, friendly staff liked the heated indoor pool. It was too cold to enjoy or try the outdoor water activities but it looked fun. A little farther from down town then I liked but short drive maybe 8ish minutes so close enough just not walking distance.

Stayed May 2014, travelled with family
Helpful?
2 Thank 1sosublime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South
Level Contributor
371 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 15 May 2014

Stayed here for first time in March 2014. Very helpful and friendly staff who went above and beyond to make us happy. Well maintained property and the kids loved the indoor pool. Away from the chaos of the town but easy to get to for visits.

  • Stayed March 2014, travelled with family
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Helpful?
1 Thank IslandBoy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 May 2014

We arrived at this "pit stop" for us very late at night. While the night host at check-in did not seem remotely pleased to be there, we checked in with ease and got into our very comfortable room with no problem. The room was clean and spacious and beds fairly comfortable (for a hotel). We had a room on the back of the building which overlooked a large hill, stream and woods - decent view.

The breakfast buffet was extremely busy, but the staff was fantastic with keeping up with demand and incredibly friendly and even helpful as I brought my two young children (2 and 7) down while my husband got ready for the day. The selection of food was the typical, but of good quality - scrambled eggs, sausage patties, assortment of breads/bagels, cereals, fresh fruit. The juice seemed fresh (not from a can!) and the coffee was great.

Check out was just as seamless.

What we also appreciated about this hotel was it was not on the "main drag" with cheezy touristy spots and chain restaurants that no one enjoys heading into Gatlinburg nor was it right in downtown Gatlinburg. It was right on the edge of heading into "downtown," so it was a quiet night with not a lot of traffic. If we ever return to Gatlinburg for the night, we would definitely consider staying here again!

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
2 Thank cmw1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clearwater, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2014

I am a platinum member of Marriott rewards and I booked this hotel for the weekend with points. I was expecting it to be lower end tham Marriott Courtyards. This hotel was not lower end at all. It was probably the nicest hotel on the strip in Gatlinburg. It was clean, the staff was great and it was a very family oriented place. The complimentary breakfast was superior to most Marriotts and even had fresh biscuits.
I would definitely recommend this if you are heading to Gatlinburg.

Room Tip: They offered me an upgrade and I got the 'executive suite'. It wasn't any larger than t...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Head, South Carolina
Level Contributor
327 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 10 May 2014

Based on a personal recommendation and the fact that we like to stay at Hilton properties, we chose the Fairfield Inn and Suites for a mini-vacation in Gatlinburg Tennessee. It was a nice property with plenty of parking, free Wi-Fi and complimentary breakfast. It has an indoor pool which we utilized in an outdoor pool which was about to open for the season. The Gatlinburg Trolley stops right at their door which makes visits downtown both convenient and inexpensive.
This hotel is located on the main road that goes to one direction, to Pigeon Forge, and the other direction to the Great Smoky Mountain National Park. We did both.

Unfortunately, we were in Gatlinburg pre-season when most of the attractions and shows are only open on weekends. We didn’t depart one day early but at no-fault of the hotel. If we find ourselves in Gatlinburg in the future, we probably would stay at this hotel again.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank raudetra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conway, New Hampshire
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 May 2014

My wife and I stayed two nights at this hotel and it was a very pleasant experience. The staff was very pleasant and helpful and the room very nice. The king bed was perfect and we slept very well. Each night after dinner we had home made cookies and coffee which was provided by the hotel staff. The breakfast which was also provided was outstanding. This hotel seems to be managed very well and I will certainly go back. They also have a trolley stop to take you to town where parking can be a problem. The cost is only 50 cents.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hiker286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Gatlinburg North

Property: Fairfield Inn & Suites Gatlinburg North
Address: 168 Parkway, Gatlinburg, TN 37738-4409
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Gatlinburg
#16 Romantic Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Gatlinburg North 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Gatlinburg North Hotel Gatlinburg
Fairfield Inn And Suites Gatlinburg North
Fairfield Inn Gatlinburg
Fairfield Gatlinburg
Gatlinburg Fairfield Inn

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