The first room we got was horrible. The office closed at 5pm and we arrived at 5:30 due to a car accident blocking the road. Our keys were waiting for us. Room 606 was very very bad. Bugs all over,stained furniture and carpet. The deodorizing machine sitting on the table but there was a ash tray full of cigarettes. Walls beat up and flat out dirty. I called the after hour phone #. What I did like is they had someone here within 10 minutes and we got another room. This room 204 was much better on the cleanliness. Newer carpet and fresh paint. The bed needs to be replaced though. Anyone traveling to gatlinburg needs to know most hotels and condos are older. Which we know as we traveled here many times. But there is no excuse for a dirty room. Remember this place is individual owners. So its a crap shoot on what you get. The staff was friendly and helpful. But I think we will go somewhere else next time. I would encourage individual owners to update their condos. I truly believe you'll get your investment back.
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- Also Known As:
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