The setting for the cabin is great. However there were several issues that really impacted our stay in a negative way. First, the office staff were unbelievably rude when we had questions prior to check in about the amenities in the cabin. The rudeness continued upon check in. I can deal with a general lack of hospitality but there were issues with the actual cabin. When we checked in, the refrigerator was warm- but we figured that was because perhaps it had just been cleaned. When it was still warm the next morning and a good bit of our groceries were ruined we called maintenance and were told they would be right over- at 4PM we inquired if they were coming and I was told I just didn't understand that it takes time for warm things to get cold- basically implying we didn't understand the complex technology of a refrigerator! When the maintenance person did come- he was aggressively rude to the ladies in the house. And the refrigerator was indeed not operating correctly. The bathrooms were disgusting with one of the shower curtains looking like a crime scene. One of the shower doors fell out of the track when you barely touched it. After check out- they charged my card the security deposit 4 times and tried to charge the amount TripAdvisor owed them to my card. They did resolve that quickly- but it was just one more thing in a series of terrible service.
First the cell phone ap that Aunt Bugs Cabins has is awesome! They remind you of things to bring. They send information about the area with specials at restaurants. Also helpful information about the cabin. Easy way to report issues or concerns.
Second the cabin was beautiful with beautiful views of the mountains. The photos do not do it justice! (So far the only vacation rental i can say that about!) We did have a few issues and concerns and they were all addressed very quickly and resolved! That is all you can ask from a great company. No one was rude or disrespectful to anyone in our family of 11. We had 6 adults and 5 children with plenty of space for everyone.
Lastly We would recommend Aunt Bugs Cabins we did not have a single worry about. or our belongings while we were out enjoying Gatlinburg. We will be staying with Aunt Bugs cabins again when we visit the area.
*Tip* Make sure you latch the garbage containers outside! Push down and make sure its latched before you walk away.