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“Very Disappointing Second Stay at Buckberry”

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The Lodge at Buckberry Creek
Ranked #1 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 19 February 2012

We had been to Buckberry for an office retreat and spent a wonderful weekend three years ago and were very much looking forward to going back. This time, although the rooms had not changed, the food and service definitely had, and not in a good way.

We had reservations for seven people for dinner and the meal took several hours to get on the table. We sat down at 7 and were not served our meals until past 8:45, and the lamb in particular was nearly inedible. When dessert was offered they only had two. We naturally thought this was a choice of two, but nope. Only two portions! If it had been a busy Friday night, I would have given them the benefit of the doubt. However there were only two other tables in the restaurant, one of which had small children playing loud video games.

The next morning, the food was no better and it is hard to really mess up breakfast. When we saw the meager servings on our plates and asked for some toast, we were told that toast was extra. Hmmmm. When we got our bill it was eight dollars.

The only bright spot was lunch because our server, a young woman, was very pleasant.
When we returned to our rooms, it was obvious that someone had gone through our group's personal belongings, and a pair of diamond earrings was missing. As this was a special occasion, no one wanted to return to the lodge for dinner, so we ended up hiring a driver and eating in Gatlinburg.

The only think I can think is that Buckberry Lodge must be struggling financially. That would explain the Groupon deals, the meat that is served well past its prime, the security issues and the understaffed kitchen. To make up for the loss of income, they have chosen to nickle and dime their customers who pay full price. I have recommended Buckberry to several friends in the past, and now I am sad that I can longer do so.

  • Stayed: February 2012, travelled on business
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10  Thank LisaKnoxville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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968 - 974 of 1,137 reviews

Reviewed 29 January 2012

This was our second trip to the Lodge at Buckberry Creek--went in the fall two years ago, and in January this year. The Lodge still excels at customer service, and the staff goes above and beyond to help. We stayed in a grand suite--I would recommend the top floor, as the lodge has lots of wood stairs and walkways and they can be noisy. Also, the top floor has the wood burning fireplaces as opposed to gas logs in the lower floors--if you like to build your own fires and hear the snap/pop of burning wood. The rooms are great--spacious and decorated in the grand tradition of an Adirondack hunting lodge--in fact, it is more reminiscent of a lodge up north, with lots of white birch accents, etc. No white birch trees in the Smokies! But very attractive, nonetheless. Full kitchens, though we only used the full size fridge with icemaker and the micowave. All of our meals were eaten out.

Definately the best place to stay in Gatlinburg--a nice change from the kitchscy, dated and lower star tourist motels on the strip. In fact, we liked the fact that you can go from the park to the lodge via the bypass and never have to go through the tourist areas in Gatlinburg or Pigeon Forge. In fact, have dinner at the Park Grill and just skip the rest of Gatlinburg--how much funnel cakes, fudge, and Ripley's museums can you stand? The restaurant in the lodge looks still to be good, though we did not eat there this time around. Go for great sightseeing in the park, then stay here at night and you have a winning combo.

One comment to the Lodgekeepers---make a note to stock up with seasoned firewood--green firewood is very frustrating to get lighted with those little firestarters you give out. We splurge on the Grand Suite on the top floor for the wood burning fireplaces, but did not count on taking so long to get the fire started!

Room Tip: Top floor rooms have wood burning fireplaces and you don't hear folks walking above you.
See more room tips
  • Stayed: January 2012, travelled as a couple
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1  Thank nantucketdreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2012

Our family just returned from a weekend stay and we were impressed. The lodge is located outside of the noisy, crowded town and you can get into the National Park without having to go through town. Lodge suite was nice--spacious and comfortable for our family of four--and the large kitchen area was a nice touch. Our room had a gas fireplace--others have real wood--and a nice balcony. We LOVED the pavillion by the creek--my husband and some of the other guys watched football while I enjoyed sitting by the large fireplace and the kids explored the hiking trail along the creek. Front desk employees were great. Free continental breakfast could be improved upon, especaily given the price of the rooms. We will definitely recommend this place to friendsand family

  • Stayed: January 2012, travelled with family
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2  Thank WiseTravelers4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2012

We absolutely loved our stay here. Our suite had a nice fireplace. Beautiful views of Mt Leconte. Our room had a direct view of the mountain; you can look from any window and we had outstanding views. Our room was very clean and comfortable. We had a nice massage tub which was perfect to relax in. The room was very spacious and very nicely decorated. Definitely had a cabin feel to it. It's not far from the city at all, only about a 5 min drive down the mountain. The front desk was very friendly. We had the continental breakfast which was good and we had dinner at their restaurant. We both had the grouper which was delicious. We loved the trail which we took down to the creek. We took some beautiful pictures. They had the pavilion area set up very pretty and relaxing. We will definitely be back to this beautiful lodge.

  • Stayed: December 2011, travelled as a couple
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1  Thank JandRlovetotrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2012

My husband and I did a quick 2 night stay here this past week. I am not usually a big fan of any hotels but the room was very clean and roomy. The fireplace was great to use in the evenings. The restaurant has fantastic ambiance but is very expensive. The best part about the lodge, though, is the outdoor pavilion area about a half mile hike down the hill. Gorgeous! Peaceful! It was one of the best trips we've taken in 13 years of marriage.

  • Stayed: January 2012
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Thank Upincumming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2012

We stayed one night in a lodge suite on our way to Maryland. It was clean, spacious, had a kitchen, gas fireplace, and a great place. Three areas to improve: 1. even though it is not far from downtown Gatlinburg, the entrance is hard to find. Needs to be better marked. We drove by it twice. 2. The TV is located too high. It is really uncomfortable. 3. They offer breakfast at 8:00 as part of the cost but we had to leave before then. I think a breakfast should be offered at 6 or 7. I would stay there again. A little pricey but beautiful.

  • Stayed: December 2011, travelled with family
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1  Thank bjcvicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2012

This is a nice property away from the crowds of downtown Gatlinburg. My wife and I were pleased with the comfort of the room and the attentiveness of the staff. Our first room smelled like sewage (we were told a sewer line had frozen), but we were moved to another room very quickly. We really enjoyed the fireplace in the room...it was a nice touch. My only complaint would be noise from the adjacent rooms. I guess the walls are kinda thin.

  • Stayed: January 2012, travelled as a couple
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Thank JBSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lodge at Buckberry Creek

Address: 961 Campbell Lead Road, Gatlinburg, TN 37738-4326
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Gatlinburg
#2 Family Hotel in Gatlinburg
#3 Business Hotel in Gatlinburg
Price Range: £125 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lodge at Buckberry Creek 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Lodge at Buckberry Creek has brought the elegance of the “Great Camps” of the Adirondacks to the pristine beauty of the Smoky Mountains of East Tennessee. Designed to reflect the retreats created in the Adirondack Mountains over 100 years ago by some of the East Coast’s wealthiest families, Buckberry Lodge pampers guests with the true natural grandeur of the Adirondack architectural style. Nestled away high above Gatlinburg, Tennessee, The Woods building offers 14 luxury-suite rooms from 600 square feet to 750 square feet. Rooms feature fireplaces, private balconies, bathrooms with separate showers and Jacuzzi tubs. The majority of our suites have a King bed but we do have a few rooms with 2 Double beds. Rest, recharge, and relax within your suite or enjoy the area attractions of Gatlinburg and the Great Smoky Mountains. Our property is less than 2 miles from the entrance of the Great Smoky Mountains National Park and all the beauty it holds. We are also less than 2 miles from Downtown Gatlinburg. There is a firepit which overlooks Mt. LeConte – a great spot to unwind & relax. Although we have experienced a great loss since the November 28th fire, we are very fortunate to have The Woods building to share with our guests. We look forward to welcoming you to The Lodge at Buckberry Creek for your Smoky Mountain lodging destination! ... more   less 
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Also Known As:
The Lodge At Buckberry Creek Hotel Gatlinburg
Hotel At Buckberry Creek
At Buckberry Creek Gatlinburg
Lodge Buckberry Creek

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