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“Great view, too noisy”

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The Lodge at Buckberry Creek
Ranked #1 of 78 Hotels in Gatlinburg
Certificate of Excellence
Reviewed 12 April 2012

We spent our 10th anniversary here this past weekend and I expected a lot considering how much money I had to convince my husband to spend to stay here. It is in a beautiful and private location and the view from our room was great. The staff was very friendly and even gave us a personal tour and a history of the lodge when we checked in. Our room was nice and cozy with a kitchen, sitting area, fireplace and balcony overlooking the mountains. The room was clean but our bathtub had some dirty "spots" in the bottom of the tub and my pillowcase had mascara on it and it was not mine as I had not laid my head on it yet - Yuck! My biggest complaint is the noise. I expected our room to be more sound proof considering the $200+ a night rate. The pipes in the ceiling made noise every time someone would flush or take a shower and we could hear every footstep of the people in the room above us. I think they were running races across the length of their room until 1am on Saturday. Not exactly the "romantic" feel I was going for. I personally wouldn't stay here again but I wouldn't discourage anyone else from giving it a try. Just request a room on the top floor and I think you'll have a better experience. I will also add that the trip into Gatlinburg from the lodge is a short drive on a back road but on VERY steep hills.

Room Tip: Request a top floor!
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  • Stayed: April 2012, travelled as a couple
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5  Thank MMahala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 13 April 2012

Dear MMahala,
Thank you for sharing about your recent stay at The Lodge at Buckberry Creek. We truly value both your positive and negative feedback as this is the most useful way of ensuring our guests receive the best experience possible. Please accept our sincerest apology for the inconvenience you experienced during your stay and trust that your concerns will be addressed by management. Also, we appreciate your kind words encouraging travelers to give The Lodge at Buckberry Creek a try.

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957 - 963 of 1,137 reviews

Reviewed 9 April 2012

If you are looking for a hotel in Gatlinburg....there are no 4 or 5 star hotels available. But, this is as "classy" lodge as you'll find by far! I was pleasantly pleased with the food and dining area. We used the fireplace in our room which added to a homey feel. I agree the rooms weren't sound proof but it didn't make me feel uncomfortable at all. It is close to the town which is convenient as there are many rental homes and cabins miles up on winding roads that are in hard to find locations. But, on the other hand, that is where the amazing views of the Smokey Mountains are.

Room Tip: If you have trouble with stairs you would want to request a bottom level. Also, the reception and d...
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  • Stayed: January 2012, travelled as a couple
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Thank Melissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 13 April 2012

Dear Melissa T,
We are thrilled to be considered "Gatlinburg's Best." It sounds like you had a very pleasant stay with us taking advantage of our awe-inspiring views while keeping cozy next to the in-suite fireplace. Keep us in mind when looking to get out of town for a quick trip, we host many events throughout the year. These are listed on our website at news.buckberrylodge.com. We hope to see you again soon!

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Reviewed 8 April 2012

Not sure I understand the few bad reviews on here, it must be a problem from the past, because our stay was exceptional! We stayed in a gorgeous suite in the trout building, what an amazing view! The food in the restaurant was outstanding. We also enjoyed and Easter buffet that was nothing short of incredible. If you are staying in Gatlinburg, stay away from the strip during the busy time and head up the mountain for a short ride to Buckberry. The rooms, view, well worth the money! My only advice is that if you new to driving in the mountains like us Floridians, make your first trip up the mountain in daylight to get yourself acclimated to the drive, it's a fun ride up!

Stayed: April 2012
2  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 13 April 2012

Dear Michael S,
On behalf of the staff at The Lodge at Buckberry Creek, thank you for sharing with the TripAdvisor community about your exceptional stay with us. We are pleased you were impressed with your suite, the views, and your dining experience at our restaurant. We think its wonderful you were able to take part in our annual Easter Brunch and look forward to welcoming you back for another Buckberry Lodge event in the future!

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Reviewed 3 April 2012

We were pleased with the service, the continental breakfast, the views and such. We were disappointed with the size of the "suite" and the amount of noise we could hear from other guest rooms. For the price you should not be hearing people above you walking around let alone cough! And the doors being opened to the doors around us were terribly loud to us. The quality of construction materials on the surface appear very nice but, being a carpenter, I can tell that the attention to noise reduction is not there. I would not stay there again because of these issues and I'd say the room was worth about $140 tops, not $180.

  • Stayed: April 2012, travelled with family
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4  Thank mariatafoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

I loved this lodge! Normally we book a cabin when we go to Gatlinburg, but we decided to try a hotel this time. I did not regret it one bit! The lodge was beautiful, the rooms were nice and spacious. I would recommend requesting a room on a higher floor though so that you can have the incredible views that those rooms will provide. We only ate at the restaurant for breakfast, but it was great! The food was delicious and the views from the porch where we sat were a wonderful start to our morning. The staff was great and helpful. The hotel felt secluded, but it was still not far at all from everything else. The lodge was also was less than a 10 minute drive from downtown gatlinburg and the entrance to the national park. I loved this lodge and would definitely stay again!

  • Stayed: April 2012, travelled with family
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Thank evan103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 3 April 2012

Dear evan103,
Thank you for sharing about your great weekend at The Lodge at Buckberry Creek! Our lodge is definitely secluded, one would never know all the hustle and bustle of Gatlinburg is just a short ride down the mountain. We look forward to your next visit!

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Reviewed 29 March 2012

The room was nice and clean, albeit a little small for a suite. The hike to the pavilion is worth it, but it would have been nice to have some refreshments there. The pavilion is very nice, hopefully more utilized at other times of the season.
The staff is very friendly. The only real negative has been referred to in another review as "bait and switch" continental breakfast. This is exactly the way we felt. My family just wanted to grab a quick danish and coffee or juice. Instead, you must sit at a table and be served from a very small selection by a server. The whole idea of the continental breakfast is simple and quick, self-service. My family had no desire to dine-in for breakfast, therefore we just skip this experience and stopped in town.

This was annoying, but this is a very nice place and will be even nicer with the plans for expansion they have in the future.

Room Tip: bring your own supplies for breakfast, unless you want a more formal breakfast. at least once, hike...
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  • Stayed: March 2012, travelled with family
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2  Thank Cal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 2 April 2012

Dear Cal T,
Thank you for your feedback regarding your recent stay at The Lodge at Buckberry Creek. We are so happy you got a chance to hike down to our Creekside Pavilion – next time let us pack you a boxed lunch with a cold drink to enjoy. We appreciate your concerns regarding the continental breakfast as this helps to ensure we are providing consistent top-notch service to every guest. Keep us in mind for your next trip to The Great Smoky Mountains!

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Reviewed 26 March 2012

rooms where very nice but many short cuts and very short staffed. It appeared to be only 2 desk clerks with one working in the morning and one in the evening. They seemed over whelmed from phone calls each time we seen them. The breakfast was NO continental breakfast, it was a "bait and switch". The "continental" is only a few cold items but for $12 a person you can order off a menu. Was expecting a true 5 star but its a place that needs more employes and to not cut corners to save money while charging a 5 star price. For less money we could have rented a beautiful cabin with 3 bed rooms two baths, full kitchen and TV's in every room while getting an amazing view of the mountains.

Room Tip: Rent a cabin and get much much more for the same price.
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  • Stayed: March 2012, travelled as a couple
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10  Thank jsmith955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 2 April 2012

Dear jsmith955,
Thank you for your feedback regarding your recent stay at The Lodge at Buckberry Creek. We are happy to hear that you were pleased with your room during your visit. Although we love being busy with reservation calls at the front desk, it is not our intent to appear too busy for our guests. Recently we have added to our front desk staff to help as we come into a busier season. Please accept our apologies regarding the continental breakfast; however we do offer a plated continental which includes fresh fruit, yogurt, scone & pastry. Cereal, granola, milk, coffee, and tea are conveniently set up for self service. All hot breakfast is available a la cart and varies in price. We hope to welcome you back again in the future when you travel back to Gatlinburg.

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Additional Information about The Lodge at Buckberry Creek

Address: 961 Campbell Lead Road, Gatlinburg, TN 37738-4326
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Gatlinburg
#2 Family Hotel in Gatlinburg
#3 Business Hotel in Gatlinburg
Price Range: £125 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lodge at Buckberry Creek 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Lodge at Buckberry Creek has brought the elegance of the “Great Camps” of the Adirondacks to the pristine beauty of the Smoky Mountains of East Tennessee. Designed to reflect the retreats created in the Adirondack Mountains over 100 years ago by some of the East Coast’s wealthiest families, Buckberry Lodge pampers guests with the true natural grandeur of the Adirondack architectural style. Nestled away high above Gatlinburg, Tennessee, The Woods building offers 14 luxury-suite rooms from 600 square feet to 750 square feet. Rooms feature fireplaces, private balconies, bathrooms with separate showers and Jacuzzi tubs. The majority of our suites have a King bed but we do have a few rooms with 2 Double beds. Rest, recharge, and relax within your suite or enjoy the area attractions of Gatlinburg and the Great Smoky Mountains. Our property is less than 2 miles from the entrance of the Great Smoky Mountains National Park and all the beauty it holds. We are also less than 2 miles from Downtown Gatlinburg. There is a firepit which overlooks Mt. LeConte – a great spot to unwind & relax. Although we have experienced a great loss since the November 28th fire, we are very fortunate to have The Woods building to share with our guests. We look forward to welcoming you to The Lodge at Buckberry Creek for your Smoky Mountain lodging destination! ... more   less 
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Also Known As:
The Lodge At Buckberry Creek Hotel Gatlinburg
Hotel At Buckberry Creek
At Buckberry Creek Gatlinburg
Lodge Buckberry Creek

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