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“Unique to Gatlinburg” 4 of 5 bubbles
Review of The Lodge at Buckberry Creek - TEMPORARILY CLOSED

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The Lodge at Buckberry Creek - TEMPORARILY CLOSED
Ranked #1 of 77 Hotels in Gatlinburg
Certificate of Excellence
Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Unique to Gatlinburg”
4 of 5 bubbles Reviewed 27 May 2012

My wife and I are from the Knoxville area and stay in Gatlinburg twice a year (Memorial Day weekend and Labor Day weekend). We typically stay at different places just to have different experiences. This year we decided on the Lodge at Buckberry Creek for a long weekend Anniversary stay. For Gatlinburg, this is pricey...so I had fairly high expectations. Here's my thoughts:

The Good -
* Location is very good to get most anywhere. Once you know the back roads...it's very easy to be into Downtown Gatlinburg...from either end of the "strip", and easy to head into the mountains for a hike.
* The setting is nice and the Lodge is what I would have expected...nice, clean, with decor appropriate for this area. In the main Lodge you have a sitting area to just hang out...and in the next room a dining area...as well as dining on an outdoor deck with stunning mountain views. Overall, the Lodge is nice and cozy.
* There appear to be 3 separate building complexes. Ours was on the lower part of the property...and on the bottom floor (road level)...however, the back deck in probably 30 feet off the ground. This building seems to be the most secluded...as looking out our windows we are surrounded by the tops of trees. Frankly...we enjoyed the cozy feel and didn't mind not having any view of the mountains. However, I suggest you make reservations via phone and explain what kind of view you prefer.
* Our room had a living area with sleeper sofa, table and chair...as well as a fireplace. In addition, we had a kitchen area which was very nice. it was very clean and the decor was very fitting for the mountains. We had a king size bed, with whirlpool tub in the bathroom. I don't think any of it was overwhelming...but all was appropriate based on my expectations.
* The Pavilion area is very unique and impressive. It's an area sitting below the lodge, along the creek where you can simply relax or just hang out in a beautiful area. You can walk down the 1/2 mile trail (avoid if you are non-athletic) or you can have the Blackberry Lodge bus (it's more like an Army truck) take you down (and bring you back). This is unique to any other place we've stayed in Gatlinburg. If you go in the summer...take some bug spray. This would be wonderful in the early spring or late fall as there are fire pits and a fire place to snuggle around.

The Bad-
* Our room has a door going out to the back deck...as well as a door that goes out to the adjoining room's deck. This would be great if other friends were staying next door...and if fine on the surface. However, there is a shade on the door (you can see through it) and if the neighbor is on their small deck...they can look in at us sitting in the living room...and even see into the bedroom. This could be easily fixed with a solid blind on that door. We did not like that.
* The living room doesn't have a TV in it. The only TV is in the bedroom. This isn't a huge deal...but we felt it was strange.
* The TV in the bedroom is the old style (non-flat screen). Again...this isn't a huge deal...but even the mid-level hotels have converted to flat screens...and I expected a little better for higher priced accomodations. I will say that the wireless internet did work flawlessly.
* They offer a Continental Breakfast free...but it's not much. Cereal, yogurt and coffee. You can order off a menu...which it seems what they would prefer you do with such a meager free offering. Again...not such a huge deal...but for the price you pay...seems a bit chincy.

Other -
* We didn't eat dinner on the premises...so not sure about that.
* Others have complained about noise. I can't say it bothered us much. We have a two story house with kids...so noise above us is the norm. We were on the bottom floor...so you can hear muted footsteps...but to say it was loud seem like an overstatement. We brought a "noise maker" with us...so we slept to the sound of crickets :)
* All in all...we may come back...but will probably do it when it's cooler (highs in the 60's) so we can enjoy the pavilion area more. We weren't blown away...but not disappointed either.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,127 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (361)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Eastbourne, United Kingdom
Level Contributor
243 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 bubbles Reviewed 23 May 2012

We can't understand the poor reviews of the hotel as we thought it almost perfect. The public rooms are great - very rustic and in keeping with the setting and with wonderful views. Our room was great - full of rustic charm with wooden furniture, an open log fire (with logs provided and encouragement to have a fire), great bed, lovely seating area, and great views from the balcony. The continental breakfast included in the price was first rate - very nice food and lots of it. If we had one minor complaint, it was that there was a conference or meeting being held and, because of that, we could not eat out or have a drink on the balcony of the hotel. To top it all, this was all provided at a very reasonable rate.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lovetotravel1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 21 May 2012

During our weekend stay we noticed many of the poor reviews first hand. Despite the reviews we decided to stay and now wish we decided to go some where else. During our first night we experienced A/C problems with no one available to fix because "it is to late in the night and no one is available till morning" it was 9:30 pm!! On the second night we asked for more towels and where told by the front desk person "I'm the only one at the front desk and you must wait till 11pm when someone else arrives", we where going to bed so declined to wait another hour and a half for two towels. The "gym" is VERY out dated with equipment mostly useless in a very dark downstairs hotel room. We also experienced the "noise" issues others have listed. Our walls where shaking with the sound of the upstairs jacuzzi and people just walking makes it sound like they are stomping. The grounds where unkempt with grass in desperate need of a mowing. The "continental breakfast" was also very depressing. The options would have been better at a $29.99 hotel downtown. It was not all negative, our server Shauna was wonderful and on our last night a member of night security brought us wash clothes, towels, coffee and an extra trash bag when we returned at 1AM( all items not replenished by housekeeping). This is not what we expected for $200 a night.

Room Tip: Pick one on the top floor.
See more room tips
  • Stayed May 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Sam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 20 May 2012

We stayed here on a quick, weekend trip for our anniversary, and I don't think we'll ever stay anywhere else! The staff was very welcoming even though it was late when we arrived. The room was very clean, and I am very particular about that! The decor was rustic and the room very cozy with a gas fireplace, comfortable bed, jetted tub, and huge shower. We woke to absolutely stunning views of the Smoky Mountains! We enjoyed the trail down to the creek and laid in the hammock by the creek just enjoying nature for over an hour. I don't have anything bad to say about the Lodge at Buckberry Creek. We will definately return!

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kris1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 20 May 2012 via mobile

We felt like we were doing them a favor by staying there. Not sure why it's 4 star... upon check- in , they "pointed" to where our room was - handed the keys with absolutely no direction or even cabin name to go by. We couldn't find the remote to the non HD tube TV and when we called the front he said it would be over an hour before he could bring a remote. Hot water ran out in the shower. Front desk help came off very pretentious. We witnessed a conversation where a guest asked a simple favor / question and was told by the front desk that they were very busy and would have to get to it later... This guest had 2 rooms booked and it seemed to me that a paying guest at least $200 a night would take precedence. Need to re- evaluate what is important in customer relations!!! WILL NOT RETURN.

  • Stayed May 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Kerrihouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 17 May 2012

The view in this place is beautiful. It is way in the mountains. The cabins are cozy and clean. And the main reception building is very nice.
I found it a little overpriced for the services provided in the hotel. After certain time, it is hard to get in contact with the front desk. There is a restaurant in the premises which is very expensive and that’s it. No gym or spa. Dinner and breakfast is served at the restaurant, no lunch.

Room Tip: The cabins on the left side have a better view than the ones on the right
See more room tips
  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Havanaguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek - TEMPORARILY CLOSED, responded to this review, 18 May 2012
Dear Havanaguy,

Thank you for your feedback on your recent stay at The Lodge at Buckberry Creek. The views overlooking Mt. LeConte are truly worth the short drive up Ski Mountain. Its a pleasure to hear you were fond of the comfort and coziness of your suite. However, please accept our apology that you were not able to take advantage of all the services we do offer. Our gym is located in "The Woods" building adjacent to the Lodge - and is available to guests 24 hours, 7 days a week. We also offer a range of in-room spa services including massages and facials - by appointment only. Our new restaurant menu does offers guests a wide selection of options from Tapas starting at $8 to Entrees starting at $22. Although we do close the kitchen during breakfast and dinner, boxed lunches are available every day with advance notice. We would be honored to have you as our guest again in the near future so we can exceed your expectations and provide you with the best service possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Menifee, CA
Level Contributor
112 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

We were dismayed by the traffic and touristy kitsch when we drove into Gatlinburg. But we were delighted when we found the Lodge at Buckberry Creek! It is on a hill outside of the main town and away from the masses. Our room was spacious (it even had a kitchen which I did not expect), clean, inviting and had a lovely view. The welcome was very warm, with the staff explaining all about the property and its offerings... including what to do if we encountered a bear! We also enjoyed both dinner and breakfast at the lodge. In fact, in the morning we had an extra treat as we ate while HGTV filmed part of its "House Hunters" show in the dining room. We had no noise issues. Be sure to check out the artists' loop if you have the time...lots of galleries and studios, many in old homes. Though we are from the other side of the U.S. and not likely to be in the area again anytime soon, if we were, we would most definitely return!

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank canncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek - TEMPORARILY CLOSED, responded to this review, 16 May 2012
Dear canncan,

Thank you for the outstanding review! We genuinely look forward to welcoming every guest and like to make sure that your aware of all our offerings - even if its a visit from our animal neighbors. We wish you well and look forward to your next visit, whenever that may be!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lodge at Buckberry Creek - TEMPORARILY CLOSED

Property: The Lodge at Buckberry Creek - TEMPORARILY CLOSED
Address: 961 Campbell Lead Road, PO Box 410, Gatlinburg, TN 37738-4326
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Gatlinburg
#2 Family Hotel in Gatlinburg
#3 Business Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Lodge at Buckberry Creek - TEMPORARILY CLOSED 4*
Number of rooms: 41
Official Description (provided by the hotel):
Visiting our rustically, elegant lodge is like stepping back in time, yet with all the modern amenities. Pristine Smoky Mountain views are the focal point of most our 41 luxuriously, individually appointed suites. Each suite offers a fireplace, balcony, cable TV and DVD, queen sleeper sofa, full kitchen, and large bathroom with a whirlpool soaking tub. While staying at our mountain retreat you could easily spend your days enjoying our walking trails, napping in the hammock by Buckberry Creek and enjoying the delicious fare of our restaurant - and never need venture beyond our driveway. And if you are looking to explore our incredible natural surroundings - hiking, fishing, skiing, fine arts and crafts and scenic drives are just minutes away. We'll even pack you a lunch...If you are staying with us on business or just want to let others know about our Great Camp of the Smokies, we provide free WiFi throughout the Lodge. The Lodge at Buckberry Creek offers an unrivaled experience in the Smokies! Winter. Spring. Summer. Fall. Come see for yourself... ... more   less 
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Also Known As:
The Lodge At Buckberry Creek Hotel Gatlinburg
Hotel At Buckberry Creek
At Buckberry Creek Gatlinburg
Lodge Buckberry Creek

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