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“fantastic place!!”

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The Lodge at Buckberry Creek
Ranked #1 of 78 Hotels in Gatlinburg
Certificate of Excellence
Brussels, Belgium
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“fantastic place!!”
5 of 5 bubbles Reviewed 7 August 2009

We have just returned from this hotel, went as a family with two children aged 3 and 5. Stayed in a gallery suite which was plenty big- the children sharing a good quality sofa bed in the separate lounge. Rooms were really charming, nicely decorated with the touches you would expect like Molton Brown in the bathrooms, lovely fluffy bathrobes etc.

The staff were very friendly and the children made to feel very welcome. The setting is stunning. Gatlingburg is well... different- very much like a an old fashioned British seaside town (minus the biting cold wind!)- all fudge shops and tacky amusements but harmless enough. Nevertheless, once you realise that the road to your hotel is taking you up and up above the town you'll be very relieved!

The walk down to the hotel's pavilion was lovely and we even saw a bear- thankfully he changed direction when he saw us- and the children played for ages in the little creek. The lift up in the army truck was a great service.

I think the time share expansion plan will change things rather a lot- go now while its still perfect.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank travelmumatlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,130 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (362)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Los Angeles, CA
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 July 2009

This is a very nice hotel in a lovely setting. A couple of miles away from the shopping and amusement park nightmare that is Gatlinburg. The room had a completely stocked kitchen so you can cook and avoid Gatlinburg restaurants too. Only drawback was unfriendly staff. At check-in they were rather snooty - we asked to make a reservation for their "fine dining". The time we wanted wasn't available so we chose an earlier time. Arrived for our reservation and we were told to wait and no one even approached us for 15 minutes. When we finally asked what was happening, they said the hostess hadn't shown up that night and they sat us (25 minutes late) in an almost empty dining room. Only 1 couple showed up after us - so don't know why we couldn't reserve the time we wanted. Don't call it fine dining and charge those high prices if you can't provide the service one expects.

  • Stayed July 2009, travelled as a couple
    • Value
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Helpful?
1 Thank calgal55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville
2 reviews
5 of 5 bubbles Reviewed 20 July 2009

My fiancee' and I are researching places to have a wedding. We stayed at Buckberry over the weekend. The lodge was full, and we hardly noticed any other people there. We felt very catered to, and in the evening we walked down to the pavilion to drink a bottle of wine. Afterwards one of the employees drove down to the pavilion to pick us up at 10:45 at night as we were debating walking the road or the trail back to our room. The staff and service is extraordinary, and the food is excellent. The only "complaint" I would have about the entire place is the wine selection at the lodge.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CFPadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new jersey
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 11 July 2009

The great advantage of the Lodge at Buckberry Creek is its location, up above the horror that is downtown Gatlinburg (and the even more horrific Pidgeon Forge down the road). Campbell Lead Road is above the valley, and the Lodge sits along the road along with a number of other upscale properties, far removed from the hordes of tourists wandering aimlessly down Gatlinburg's commercial nightmare, pondering the choice of Ripley's Believe It or Not Museum versus the Hollywood Cars of the Stars museum -- all of course with the Great Smoky Mtn National Park a mile or two away.

Be aware that the 26 pristine acres promoted in the Lodge's literature are mostly straight downhilll towards the creek. The functional Lodge property is no more than a couple of acres right off the Campbell Lead road. One drives in a short driveway, and is confronted by a large parking lot, the entrance to the main Lodge and the backs of the room buildings. Visible a short distance up are other buildings and a large concrete retaining wall. There is a bit of grass on the other side of the buildings before the property plunges downwards in the woods, but the vision of a Lodge set amidst acres of verdant green grounds, lawns and paths is definitely not the reality.

The Main Lodge has been done up by the owners in fine fashion to represent an upscale Adirondack type lodge. It's quite nice. There is a reception area in which Barbour coats and other clothing of the British landed gentry are on sale (whether or not any are sold, it's a nice touch to have them on display), the "gathering room" (as they call it), a board room that presumably one could rent out for one's board meetings, and the dining room. The nicest thing about the main lodge is the wrap around porch with dining tables, and from which most of the promotional pictures on the website were apparently taken. One should be sure to eat the free continental breakfast on the porch. The views are great -- to be truthful, the views from the main lodge porch are the best thing about the whole palce -- and it is peaceful to sit out there in the morning.

The dining room -- 'fine dining" as it is advertised -- is there for the evening meal. For the price, the food and service don't come up to standards at similarly priced places in major cities, but relative to 99% of Gatlinburg places to eat, it's Buckingham Palace.

The rooms all have views, and vary in size from what i can tell. All are outfitted with wood and logs ala the Adirondack style chosen by the owners. The views seem to vary in their wonderfulness. From our suite we saw a lot of an incongrous Indian teepee perched on a hill a hundred feet away. Why it is there I do not know, but one can climb up to it and peer inside if one is so inclined. But the mountains are certainly visible in the distance.

The rooms have luxury toiletries and are on the whole pretty nice. Ours had a kitchen. Two rooms. Frequent travelers will be able to see missing details and style points that would be usual at a Four Seasons or Ritz Carlton, but on the whole the rooms are good. And, should I say it again, for Gatlinburg, wonderful.

The prices are not outrageous compared to big city standards. We paid at the Lodge about what we had paid earlier in the week at the Opryland Hotel in Nashville for a standard room.

The directions offered on the website cleverly direct the incoming guest to wind his her way through the GSMNP and come up the Gatlinburg bypass, thus neatly avoiding Gatlinburg proper all together. Great idea. One can us the bypass and travel down into the park and actually accomplish one's entire stay at the Lodge without setting foot in downtown Gatlinburg. Which is a great idea as well, unless one has sociological impulses to study mass tourist behavior.

There appear to be some efforts underway by the owners to extract more income from their property by moving into a timeshare operation "The Buckberry Residence Club". There are pamphlets in the rooms and main Lodge and at least one sign on the property. But these efforts appear to have been stillborn by the recessionary economy for the moment. Should they pick back up, and new construction begin, the character of the place could be changed.

  • Stayed July 2009, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank newjerseycommentator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, MI
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 June 2009

This place was amazing! My husband and I found this place after staying in a terrible time share... We decided to spend our own money and stay the rest of our trip at the Lodge. This place is nestled up in the Smokey Mountains, right on the edge of the Smokey Mountain National Park. The whole place is luxurious, classy, romantic, and so beautiful! The food was delicious. (A little pricey, but worth it!) If you are willing to spend a little bit o money and spoil yourself, you will have a beautiful and relaxing time here!

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmh509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 10 June 2009

My fiancee and I stayed here on a weekend getaway vacation for one night. The rooms were definitely worth spending a few extra bucks, and the pavillion looks like a fun place for a larger group (6 or more).
The Buckberry will charge the cost of your room to your credit card in advance, and does not allow cancellations within 72 hours. However, when it came to honoring THEIR end of the contract, they fell a bit short. Check-in is at 4:00pm (an hour later than most hotels). When we arrived shortly after 5:00pm, the room was not ready, and they explained it was because a lot of people checked out that day, and they were still catching up. They offered us a beer while we waited on the balcony of the lodge, and the room was still not ready by 5:30pm. When we finally got to get into our room, I mentioned we were a little disappointed, as we had intended on being able to relax (after a long day in the Smoky Mtns) before dinner. All they could do at that point was shrug and apologize.
They DID, however, decide later that they would offer us a complimentary breakfast the following morning, and we took them up on the offer. When we went to check out, they then charged us for the two beers we drank prior to check-in -- something we would not have asked for (as we brought our own), had we been able to get into our room on time.
The staff was friendly, but seemed to have little concern for inconveniencing us.
The next day, we stayed at the Hampton Inn, in Gatlinburg, where we had a room with a balcony overlooking the creek and an in-room fireplace. They have a heated pool and jacuzzi (something not at the Buckberry yet), and the hotel staff was EXTREMELY generous and friendly. The cost of that room was $109, and I felt more welcome there than we did at the Buckberry.
I'd still recommend the Buckberry, because if it hadn't been for the initial hassle, everything would have been perfect.
One last thing -- All rooms FACE the mountains. But they don't all have a "mountain view". Ours faced the woods, and it was difficult to see the mountains through the trees.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MNBadger74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlotte,nc
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 April 2009

I didn't know what to expect from this place. I wanted to find a nice place to propose to my girlfriend. We already been to Asheville, Savannah, and Charleston. So I wanted to find a nice secluded and romantic place. I did my research and discover The Lodge at Buckberry Creek. This place had excellent reviews and the photos were also nice. I called before I arrived and ask the front desk to put some rose pedals and chocolate strawberries in the refridgerator. When we got into our room and we were amazed. They put rose pedals on the bed. The place was very clean. When we sat on the balcony and you can oversee the mountains. The view was out of this world. The place had a fireplace, jacuzzi, and separate shower. Another great amenity was the pavilion. They have a limo truck that will take you down to the pavilion. It has a fireplace,tv, complimentary drinks,and you can take a nature walk and enjoy the scenery. The limo truck will take you anytime you want up until 8pm. The Lodge also has a nice resturant so you don't have to fight the busy traffic in gatlinburg. I highly recommend this place. It's worth the extra money. Me and my fiancee loved it. And she did say yes.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank redskinsfan75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lodge at Buckberry Creek

Property: The Lodge at Buckberry Creek
Address: 961 Campbell Lead Road, Gatlinburg, TN 37738-4326
Region: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Gatlinburg
#2 Family Hotel in Gatlinburg
#3 Business Hotel in Gatlinburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Lodge at Buckberry Creek 4*
Number of rooms: 44
Official Description (provided by the hotel):
This place is temporarily closed due to wildfire. No re-open date yet. Visiting our rustically elegant lodge is like stepping back in time, yet with all the modern amenities. Pristine Smoky Mountain views are the focal point of most our 44 luxurious individually appointed suites. Each suite offers a fireplace, balcony, cable TV and DVD, queen sleeper sofa, full kitchen, and large bathroom with a whirlpool soaking tub. While staying at our mountain retreat you could easily spend your days enjoying our walking trails, napping in the hammock by Buckberry Creek and enjoying the delicious fare of our restaurant - and never need venture beyond our driveway. And if you are looking to explore our incredible natural surroundings - hiking, fishing, skiing, fine arts and crafts and scenic drives are just minutes away. We'll even pack you a lunch...If you are staying with us on business or just want to let others know about our Great Camp of the Smokies, we provide free WiFi throughout the lodge. The Lodge at Buckberry Creek offers an unrivaled experience in the Smokies! Winter. Spring. Summer. Fall. ... more   less 
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Also Known As:
The Lodge At Buckberry Creek Hotel Gatlinburg
Hotel At Buckberry Creek
At Buckberry Creek Gatlinburg
Lodge Buckberry Creek

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