We were not happy with the management and services provided by this group. Our cabin was not ready until 6 pm on arrival day - some 2 hours after the 4 pm arrival time. They did not show any concern for our situation. We were having a family reunion with 18 people. We had folks from 8 to 82. We sat in lobby for hours.
The cabin was ok but had showed they caredwas not as advertised. We were NOT in Gatlinburg. Well 15 minutes away by car is too far to walk. And the spectacular views were impeded by trees and all the other cabins. The water in the hot tub was too shallow. There is no yard for kids to play in. But my perception would not be as negative if the management had acted liked they cared a darn.More