We rented the Legacy Mansion for our large family reunion for July 6-11. I must say that we had a great time, but this was because of the company and not the accommodations. We rented the Legacy Mansion which did provide a great view. The problem was with the cleanliness and maintenance of the cabin. There were several dead bugs on the floor and furniture (stopped counting at 30) along with numerous live ones, the big screen in the theater room didn't work, several bedroom TV's didn't work and a few didn't have cable connection, the AC didn't work on the third floor, two ceiling leaks, no light on the ceiling fan on the main floor or lamps, nail pops on the decks, broken windows and this is just to name a few. We called for maintenance to come at 5:00 to address the issues. We were told they would be there within 2 hours. They showed up at midnight. Really, people were sleeping. On the third day, I was able to flag down their trash pick-up employee to get our trash. Yes, 50 people generate lots of trash and yes, we filled up his truck.
The pool area could use some attention too. Weeds growing through the concrete, fountain not working plus a lack of signs showing how to get to the cabins, club house and exit.
On the plus side, the cabin was roomy for 50 people, big kitchen with 2 refrigerators, stoves, microwaves & dish washers. Lots of utensils, dinner ware, glasses & cups. Also, plenty of hot water for showers.
With all of the problems we encountered, they reluctantly agreed to refund 2 nights ($2,000) which was fair for both parties. This place has a lot of potential if the management team paid more attention to detail. A little "lipstick & mascara" and this would be a show place.
- Also Known As:
- Smoky Mountain Cabins Hotel Gatlinburg